Black Box ACU1007A, Руководство пользователя

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CHAPTER 7: Troubleshooting
7.1.2 M
OUSE
The CPU’s video shows a mouse cursor/pointer, but the mouse does not work.
1. Cycle power to the Remote Unit.
2. Check the mouse cable and (if necessary) the PS/2 mouse-extension cable; if
it’s loose, or if you have the keyboard and mouse cables reversed (plugged
into each other’s Extender ports), plug the cable(s) in properly and cycle
power to the Remote Unit.
3. If the PC is a Pentium class machine, see the entry for the “My Pentium class
PC...” problem in Section 7.1.3 .
4. Check the interconnect cable between the Extender’s Local and Remote
Units. Is it intact along its length and securely connected at both ends? And is
it wired correctly? (Compare its wiring with that shown in the
Appendix .)
5. Try using a different model of mouse.
The PC does not detect a PS/2 mouse, or the application cannot find the mouse.
1. Check the mouse cable; if it’s loose, or if you have the keyboard and mouse
cables reversed (plugged into each other’s Extender ports), plug the cable(s)
in properly and cycle power to the Remote Unit.
2. Make sure that the cable running from the keyboard port of the CPU or KVM
switch to the Extender’s Local Unit is intact and securely attached, so that it
provides power to the Local Unit.
3. If the PC is a Pentium class machine, see the entry for the “My Pentium class
PC...” problem in Section 7.1.3 .
The mouse is behaving erratically.
1. If your PC is running Windows 95/98/2000, Windows Me ® , Windows NT ® , or
Windows XP ® , regardless of what type of mouse you have, install the latest
Microsoft driver for a standard mouse or (even if you have a standard mouse)
the IntelliMouse. The Extender will translate the mouse signals for this driver,
and the driver will auto-correct the synching problem if you let go of the
mouse for a second or two.
2. If you’re using the Extender in conjunction with one of our ServSwitch family
of KVM switches, command the switch to reset the mouse.
3. Quit and restart the application.