11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Food is undercooked
while slow cooking
• May have used the
wrong setting .
• The power may have
been interrupted .
• The lid may have
been improperly
placed on the
stoneware pot .
• The power in your
home may be slightly
different .
• Lid has been removed
too many times
during operation .
• Make sure you use the
correct setting for the
recipe .
• If the power was
interrupted and you
don’t know for how
long; discard the food .
• Make sure the lid is
placed evenly on top
of the stoneware pot .
• Keep the lid closed .
Every time the lid
is removed it adds
15–20 minutes to the
cooking time .
Food is overcooked
while slow cooking
• There may be a
difference between
your favorite recipe
and the operation of
the slow cooker .
• Not all slow cookers
cook exactly the
same; the settings
could be cooking
slightly different
than slow cookers
that have been used
previously .
• As you use the slow
cooker settings, make
note of any changes
in time on your
favorite recipes .
The meat was done
but the vegetables
were under-cooked
while slow cooking
• The foods may have
been improperly
placed in the slow
cooker .
• Place the vegetables
on the bottom
and sides of the
stoneware pot .
• Place the meat on top
of the vegetables and
in the center of the
stoneware pot .
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786.
