13
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Some kernels of rice do
not seem fully cooked
• The rice was not allowed
to finish cooking
• There was not enough
water in the cooking
bowl .
• Once the switch on the
rice cooker automatically
switches to keep warm,
allow rice to rest for 15
minutes before serving .
• Add a few more
tablespoons of water
and cook a little longer
by pushing the control
switch back to cook .
Check the rice again
when the appliance
automatically switches
back to warm and has
rested for 15 minutes .
Rice cooking bowl is
not as clean as I would
like.
• Starch built up on sides
and bottom of the bowl .
• Fill the bowl with
hot soapy water and
let stand for several
minutes; then use a
nylon scrubber along
sides and bottom .
Rinse well .
Rice boils over.
• Too much rice is being
cooked .
• There is too much water
for the amount of rice .
• Make sure to cook no
more than maximum
amount suggested in the
Use and Care Manual .
The amount of rice to
be cooked should match
the water markings on
the bowl .
• Add a small amount
(1 Tbs .) of butter or oil to
water before cooking .
Rice is too dry.
• There is too much rice or
not enough water .
• Use the rice measuring
cup that comes with
the appliance . The rice
measure provided holds
¾
cup (6 fluid oz .) of
uncooked rice .
Rice is gummy.
• There is too much water
or not enough rice .
• Add water to match
water markings on the
rice bowl . Make sure you
have the correct ratio of
¾
cup (6 fluid oz) rice to
1 cup water marking .
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786 .
