47
6. Error Message: “Reading is below the minimum 20 mg/dL.
It may be caused by meter failure. Please insert another test
strip and take a new reading.”
What it means:
The reading is below the minimum test
range.
Action to take:
Remove test strip, insert another one
and take a new reading. If the problem continues, please
contact Telcare customer service.
Other Messages
1. Icon Message: Low Battery icon Displayed
What it means:
The meter is about to lose power.
Action to take:
Charge the battery
2. Icon Message: Wireless Signal Indicator Bars
Two bars or less of wireless signal strength may result in
unreliable transmission and reception of data. The strength
indicator is located at the top right of the meter’s screen.
3. Message: “High” Displayed
What it means:
If you see High displayed on your device,
your blood sugar level may be out of range (in excess of
600 mg/dL [High] )
Action to take:
See “Troubleshooting” (pg. 45), and wash
your hands. Dry your hands completely. Test again using
fingertip testing. DO NOT test on your palm or forearm.
If you still receive the same message, call your caregiver
immediately.
4. Message: Software updates are available in the App Store
for your BGM
What it means:
A critical or non-critical software update
is available on the App Store. If the update is critical,
you won’t be able to use other meter functions until the
software update is completed.
Action to take:
See “Apps” section (pg. 30). Follow the
prompts to install the software update.
