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October

2009

–

Installation

Guide

Draft

–

Edit

Purposes

Only

Page

Installation Guide – October 2009 – Edit Purposes Only

2009

CHAPTER 8 - TROUBLESHOOTING

CHAPTER OVERVIEW

This chapter information about any error messages that might be experienced during
the installation process.

8.1 TROUBLESHOOTING

8.1.1 INSTALLATION ERROR MESSAGES

These error messages might occur during the SecureAdmin installation process.

8.1.1.1 ERROR 1406 - INSUFFICIENT PRIVILEGES

Figure 8-1 Error 1406

This error can occur during SecureAdmin Client installation at the last step (right before
"Finish"). If it occurs, it means that the user does not have sufficient rights to install
software on the computer.

Содержание V-Flex 4G

Страница 1: ...rs the entire process of physically installing the device making the necessary power ground and network connections and registering the device in SecureAdmin Instructions for field repairs and cleanin...

Страница 2: ...ft Edit Purposes Only Page 2 Installation Guide October 2009 Edit Purposes Only 2009 NOTICE This symbol denotes a situation needing additional advice to avoid incorrect usage 1 2 PRODUCT OVERVIEW 1 2...

Страница 3: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 3 Installation Guide October 2009 Edit Purposes Only 2009 1 2 2 V STATION 4G Figure 1 2 V Station 4G Device...

Страница 4: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 4 Installation Guide October 2009 Edit Purposes Only 2009 1 2 3 V STATION 4G EXTREME DEVICE Figure 1 3 V Station EXTREME Device...

Страница 5: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 5 Installation Guide October 2009 Edit Purposes Only 2009 1 2 4 V STATION 4G PIV TWIC INDOOR Figure 1 4 V Station 4G PIV TWIC Indoor...

Страница 6: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 6 Installation Guide October 2009 Edit Purposes Only 2009 1 2 5 V STATION 4G EXTREME PIV TWIC Figure 1 5 V Station 4G Extreme PIV TWIC...

Страница 7: ...Flex 4G devices offer three types of sensor interfaces 1 2 6 1 UPEK TCS Figure 1 6 UPEK TCS Sensor Key Features Active Capacitive Fingerprint sensing 256 x 360 Sensor Array 508 DPI 15kV Air ESD Resis...

Страница 8: ...09 Installation Guide Draft Edit Purposes Only Page 8 Installation Guide October 2009 Edit Purposes Only 2009 1 2 6 3 LUMIDIGM VENUS OPTICAL SENSOR Figure 1 8 Lumidigm Venus Optical Sensor Key Feature...

Страница 9: ...tober 15 2009 Installation Guide Draft Edit Purposes Only Page 9 Installation Guide October 2009 Edit Purposes Only 2009 1 2 7 DEVICE DIMENSIONS 1 2 7 1 V Flex 4G Device Figure 1 9 V Flex 4G Dimension...

Страница 10: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 10 Installation Guide October 2009 Edit Purposes Only 2009 1 2 7 2 V STATION 4G Figure 1 10 V Station 4G Dimensions...

Страница 11: ...llation Guide Draft Edit Purposes Only Page 11 Installation Guide October 2009 Edit Purposes Only 2009 1 2 7 3 V STATION EXTREME PIV TWIC DEVICES 1 2 7 3 1 V STATION 4G EXTREME Figure 1 11 V Station 4...

Страница 12: ...Installation Guide Draft Edit Purposes Only Page 12 Installation Guide October 2009 Edit Purposes Only 2009 1 2 7 3 2 V STATION 4G EXTREME WITH ACCESSORIES Figure 1 12 V Station 4G Extreme with Access...

Страница 13: ...ober 15 2009 Installation Guide Draft Edit Purposes Only Page 13 Installation Guide October 2009 Edit Purposes Only 2009 1 2 7 3 3 V STATION 4G EXTREME PIV TWIC Figure 1 13 V Station 4G Extreme PIV TW...

Страница 14: ...uide October 2009 Edit Purposes Only 2009 1 2 7 3 4 V STATION EXTREME PIV TWIC WITH ACCESSORIES Figure 1 14 V Station 4G Extreme PIV TWIC with Accessories Dimensions 1 2 8 SAFETY PRECAUTIONS Below are...

Страница 15: ...on a unit always use a grounding wrist strap that is connected to a quality Earth ground 9 Check the device s cabling for ground faults 9 Ensure that the device s ground connection located on the rear...

Страница 16: ...de October 2009 Edit Purposes Only 2009 9 Do not plug any equipment into the USB port other than flash memory devices 9 Do not allow users to place or hang objects on the device such as coffee cups or...

Страница 17: ...ed for your application 9 How many doors need to be secured 9 What type of device will be on each door Doors already inside a secure area might not need the same type or level of security 9 If multipl...

Страница 18: ...ot be immediately recognizable L 1 Identity Solutions recommends following these steps for a successful installation 9 Plan the installation Choose the type of hardware required decide if a network is...

Страница 19: ...etwork environment 9 RS 232 to RS 485 converter with power supply for advanced administrative features 2 1 2 1 HARDWARE REQUIREMENTS 9 Deadbolt door strike 9 Snubber diode required to protect regulate...

Страница 20: ...available hard disk space for SQL Server Books Online SQL Server Mobile Books Online and sample databases 9 During installation of SQL Server 2008 Windows Installer creates temporary files on the sys...

Страница 21: ...the SecureAdmin client component and during the client installation you are asked to specify which type of certificate SecureAdmin server will be using the self signed certificate provided with the Se...

Страница 22: ...aybe 1 is enough need to try out 9 1 Cable User Wiegand 4G Outdoor 9 8 wall mount anchor conical for 8 screws 9 1 8 32x11 32 UNC K Lot Hex nut RoHS 9 1 8 32 MALE FEMALE HEXSTAND 1 25L 9 1 mech AS10100...

Страница 23: ...STALL LOCATION V Station 4G and V Flex 4G devices are designed to mount on either a double gang electrical box or on any flat surface Consult with local professionals regarding any building and safety...

Страница 24: ...art of a larger access control system System component selection is specific to each installation but a minimum system would consist of a finger scan device mounted on or near an access point an elect...

Страница 25: ...c Grounding equipment is required for ESD protection and safety 2 1 6 CHOOSE NETWORK TYPE If your installation requires the use of network communications then the choice of cable the cable run length...

Страница 26: ...to 31 4G devices to a PC with an external RS 232 to RS 485 converter available from L 1 Identity Solutions Second the RS 485 specification allows for cable run lengths up to 4000 feet 1200 meters at...

Страница 27: ...ased if faster network communications are desired Drops down leads stubs T connections etc to equipment are not recommended but if required should not exceed one foot and should use the same cable rec...

Страница 28: ...eased collisions and the weaker the signal will get over distance Repeaters can be used to boost the signal strength however a better solution is to place switches at intermediate positions along the...

Страница 29: ...n inline PoE36U 1AT R power injector 4G Extreme with heater only 9 2 pin mini connector with dedicated power source 4G Indoor only 9 3 wire cable 4G Extreme Power sources should be 9 Isolated from oth...

Страница 30: ...er supplies on the market today provide good input and output isolation However power supplies which do not provide isolation or have high leakage capacitance coupled with accidental AC power line int...

Страница 31: ...Admin is detected and installed automatically during the setup process 3 1 1 SECUREADMIN SERVER To install the SecureAdmin Server software follow these steps Insert the CD into the optical drive If Au...

Страница 32: ...Edit Purposes Only 2009 Figure 3 2 Prerequisites Click Install Microsoft NET Framework 3 5 SP1 is installed Restart the computer when asked The installation process continues automatically after the...

Страница 33: ...Secure Admin Server Installation Wizard is displayed Click Next to continue the setup process Figure 3 5 SecureAdmin Server License Agreement The L 1 Identity Solutions License Agreement is displayed...

Страница 34: ...6 SecureAdmin Server Choose Destination Location The Choose Destination Location screen is displayed Accept the default installation folder and click the Next button or click Browse to choose your ow...

Страница 35: ...lly if it is not already installed 9 Select SQL Server 2008 Express Edition option to install SQL Server 2008 on the local machine and Click Next 9 Select Windows authentication or Database server aut...

Страница 36: ...o continue If you selected the Oracle 1 0G Express Edition option it will be installed locally if it is not already installed If you selected Connect to Existing Oracle Server option 9 Select Connect...

Страница 37: ...plete screen click the Finish button to complete the repair installation process 3 1 1 2 UNINSTALLING SECUREADMIN SERVER Uninstall SecureAdmin Server by using either the Add Remove Program function in...

Страница 38: ...version of SecureAdmin server with SQL Server 2005 installer prompts to upgrade from SQL Server 2005 to SQL Server 2008 Click Yes if you intend to migrate to SQL Server 2008 Clicking Yes will install...

Страница 39: ...t the CD into the optical drive If Autoplay is enabled the installation process will start automatically A menu is displayed If Autoplay is not enabled start the installation process manually by doubl...

Страница 40: ...Only Page 40 Installation Guide October 2009 Edit Purposes Only 2009 Figure 3 14 InstallShield Wizard Figure 3 15 Welcome Screen Click the Next button to continue The License Agreement screen is disp...

Страница 41: ...folder and click the Next button or click Browse to choose your own installation path After you specify a destination folder the Fingerprint Selection Feedback selection screen is displayed Figure 3...

Страница 42: ...xe installer file to start the installer On the L1 Identity Solutions screen select the Client Installation option On the Secure Admin Welcome screen select the Modify option Click Next to continue Se...

Страница 43: ...UNINSTALLING SECUREADMIN CLIENT Uninstall SecureAdmin Client by using either the Add Remove Program function in Windows or by using the Remove option from the installation file To uninstall SecureAdmi...

Страница 44: ...ING PLATE The procedure for mounting a wall plate directly to a wall is as follows Hold the mounting plate onto the wall in the desired location trace the square hole that will be cut out and mark the...

Страница 45: ...for additional security To install the mounting plate on to an electrical box screw the mounting plate to the box with the provided 6 32 screws CAUTION When installing a recess mounted V Flex 4G devic...

Страница 46: ...2009 Installation Guide Draft Edit Purposes Only Page 46 Installation Guide October 2009 Edit Purposes Only 2009 Figure 4 3 V Station 4G Mounting Plate NOTICE The V Station 4G device can only be flus...

Страница 47: ...October 15 2009 Installation Guide Draft Edit Purposes Only Page 47 Installation Guide October 2009 Edit Purposes Only 2009 Figure 4 4 V Station 4G Extreme Mounting Plate...

Страница 48: ...9 1 Wall mounting plate mullion mounting plate 9 6 6 32 3 4 Philips pan head screw 9 6 6 1 Philips pan head self tapping screws 9 6 4 8 1 nylon wall anchors The hardware shown above is provided to mou...

Страница 49: ...hold the device with the top slightly tilted toward you at about a 30 degree angle to the wall Hold the bottom of the device against the mounting plate and lower it so that the two hooks on the botto...

Страница 50: ...for V Station 4G and V Flex 4G The two options for providing 1 2V power to V Station 4G and V Flex 4G devices are by using an external wall plug in adapter Figure 4 7 or through external wiring and a...

Страница 51: ...s An example of a suitable PoE injector is Model No AT 61 01 G from Allied Telesis Inc http www alliedtelesis com Any such device should carry at least one of the certifications shown below and should...

Страница 52: ...ONNECT DEVICE TO NETWORK The V Station 4G and V Flex 4G devices support both RS 232 RS 485 and Ethernet 1 0baseT and 1 00baseTX network protocols 4 1 6 1 ETHERNET NETWORK CONNECTIONS Ethernet connecti...

Страница 53: ...ed for Signal Ground RS 485 GND on Weidmuller connection 9 The RS 232 to RS 485 converter must support Sense Data to be able to switch from Send to Receive mode 9 Check each device s cabling for groun...

Страница 54: ...he intended wireless networks Enable WLAN mode from WLAN parameters Choose Encryption mode and encryption Enter the key Select DHCP or Static and press OK If you selected DHCP the device reboots After...

Страница 55: ...connected across the deadbolt door strike to protect the DC power supply from inductive kickback CAUTION The snubber diode and DC power supply for the deadbolt door strike are not supplied with the V...

Страница 56: ...rating voltage and current of the external relay coil but its voltage must not exceed the V Station 4G or V Flex 4G device s internal relay maximum voltage rating of 250 volts The external relay shoul...

Страница 57: ...plastic Aux port door Gently remove the plastic Aux port door to reveal the USB connector To attach a USB memory key or other gadget serial device by way of the Aux port use the USB Type A female to...

Страница 58: ...ory Key 4 1 9 INSTALL FERRITE CORE In order for the V Station 4G and V Flex 4G devices to comply with FCC Class B CISPR 22 Class B regulations the installer and or end user is required to use the supp...

Страница 59: ...es Only Page 59 Installation Guide October 2009 Edit Purposes Only 2009 Ethernet Ferrite P N STEWARD 28A2432 0A2 DC I O Lines P N STEWARD 28A4155 0A2 Install the ferrite cores as close to the device a...

Страница 60: ...from the communication line Check the supply voltage for correct voltage Power up the PC running SecureAdmin Power up the RS 232 to RS 485 converter if installed Configure SecureAdmin Perform a groun...

Страница 61: ...nd of the RS 485 line through a 10k ohm current limiting resistor to the signal ground of the RS 232 to RS 485 converter There should be no more than 1 volt across the resistor 5 1 3 DEVICE GROUND FAU...

Страница 62: ...EGISTER DEVICE After a device is physically installed it must registered This can be done several ways when a device is connected by means of a network this is the recommended method or when the devic...

Страница 63: ...vices with plus signs in their icon are available to add In the list click the icon of the device you want to register The server communication parameter dialog box is displayed A Register Device dial...

Страница 64: ...egister A Device Summary is displayed Figure 6 4 Device Summary Dialog Box Click OK Click Close The device is registered 6 1 1 2 TO REGISTER A DEVICE VIA A CLIENT 5 Launch SecureAdmin Double click the...

Страница 65: ...Port Number to determine the correct port number look in the Win dows Device Manager for your RS 485 entry under the Ports COM LPT heading Baud Rate and Device ID If you are connecting via Ethernet En...

Страница 66: ...Box Select the radio button that corresponds how the server will connect to the device either by Serial Port or by Ethernet If connecting via RS 232 or RS 485 enter the appropriate Port Baud Rate and...

Страница 67: ...ation Guide October 2009 Edit Purposes Only 2009 Figure 6 8 Step 4 Register Device Dialog Box Enter a Device Name Select the Group the device will belong to from the drop down menu Click Register The...

Страница 68: ...tation 4G and V Flex 4G devices feature field replaceable sensors 7 1 1 FIELD MAINTENANCE V Station 4G and V Flex 4G fingerprint sensors can be replaced quickly and easily in the field The following s...

Страница 69: ...s 0000 and press OK Select the System icon and press OK Select Device Settings and press OK Select SDC Tamper Settings and press OK Select Tamper Settings and press OK If the alarm has sounded select...

Страница 70: ...ot to damage any internal wiring Disconnect the sensor module wiring harness from the internal device connector It might be necessary to rock the connector back and forth to work it out Do not pull wi...

Страница 71: ...replace the sensor module in a V Station 4G device follow these steps 7 Remove the security screw Tilt the device at an angle approximately 90 degrees to the wall Remove the three Philips screws Figu...

Страница 72: ...s from the sensor module Do not damage the wiring harness as it will be re used with the new sensor module Reassembly is the reverse of disassembly CAUTION The parts shown are assembled at the factory...

Страница 73: ...ly 2009 Figure 7 6 Calibration Wizard Step 1 of 2 Dialog Box Select the device you want to calibrate in the Current Device menu Click Calibrate Wait as the device sensor is calibrated Click Next The C...

Страница 74: ...c reasons Care must be taken when cleaning the sensor to prevent dam aging the sensor surface or surrounding components To clean the fingerprint sensor in a V Station 4G or V Flex 4G device 9 Remove t...

Страница 75: ...drip onto any electronic components near the sensor Rub the sensor with a clean dry cotton swab or lint free cloth to remove any traces of clean ing product Reconnect power to the device NOTICE Dispos...

Страница 76: ...ienced during the installation process 8 1 TROUBLESHOOTING 8 1 1 INSTALLATION ERROR MESSAGES These error messages might occur during the SecureAdmin installation process 8 1 1 1 ERROR 1406 INSUFFICIEN...

Страница 77: ...ware and perform the setup process again 8 1 1 2 ERROR 27552 ERROR CREATING DATABASE Figure 8 2 Error 27552 This error can occur during SecureAdmin Server installation process If it occurs it means th...

Страница 78: ...installation process on the User configuration screen after the database configuration screen If it occurs it means that the password provided is not strong enough Click OK and re enter a password th...

Страница 79: ...TRUSTED SQL SERVER Figure 8 4 Error 27502 User Not Associated This error can occur during the SecureAdmin Server installation process If it occurs it means that the InstallShield Wizard could not acce...

Страница 80: ...SecureAdmin Server installation process at the time of database configuration after the database selection screen If it occurs it means that the InstallShield Wizard could not connect to the specified...

Страница 81: ...mory This error can occur during the SecureAdmin Server installation process at the first screen after selecting server installation from the options screen If it occurs it means that the computer you...

Страница 82: ...urposes Only Page 82 Installation Guide October 2009 Edit Purposes Only 2009 This error can occur during the SecureAdmin Client installation process when Secu reAdmin starts to configure components af...

Страница 83: ...ls are listed below and are additionally printed on the labelling located on the rear panel of the product V Flex 4G FCC CE V Station 4G FCC CE PIV TWIC Station 4G FCC CE 9 1 1 FCC Information to User...

Страница 84: ...try to correct the interference by one or more of the following measures 9 Reorient or relocate the receiving antenna 9 Increase the separation between the equipment and receiver 9 Connect the equipme...

Страница 85: ...Edit Purposes Only 2009 compliant with CE under the R TTE Directive related to the radio transceivers that are part of their design 9 1 3 Warning to Users CAUTION Changes or modifications not express...

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