ExiPrep
TM
16 Plus
Fully Automated Nucleic Acid Extraction System
-35-
7. Request service from your dealer.
The Syringe Block inserted the
tips as expected but does not
move.
1. Verify that the front door is completely closed.
2. Visually inspect the Syringe Block to verify the absence of foreign
materials or accessories that may interfere with normal
movement.
3. Verify that the Buffer Cartridges are installed correctly.
4. Check to see if the ‘Stop’ or ‘Pause’ buttons are selected.
5. Request service from your dealer.
The instrument stops during
operation.
1. Verify that the power source is connected.
2. Verify that the power switch is pressed (ON position).
3. Check the LCD screen to verify that the blue progress bar
(bottom portion; indicates delays) is moving.
4. Check to see if the ‘Stop’ or ‘Pause’ buttons are selected.
5. Request service from your dealer.
The instrument is malfunctioning.
1. Check to see if the correct protocol was selected.
2. Inspect the instrument for foreign materials or accessories
impeding normal movement of the Syringe Block (which causes
motor malfunction).
3. Repeat the same protocol and verify normal operation.
4. Request service from your dealer.
The instrument operates normally
but does not elute.
1. Verify that the Elution Tube Rack and Elution Tubes are installed
correctly.
2. Check to see if the Tips are completely inserted.
3. Inspect the Tips for clogging.
4. Verify that the Buffer Cartridges contains sample.
5. Inspect the Syringe Block for leakage.
6. Request service from your dealer.
The Syringe Block is leaking.
1. Stop using the malfunctioning well and request service from your
dealer.
Liquid is dripping inside the
instrument.
1. Make sure the Rack and Contamination Shield are installed
correctly.
2. Inspect the Syringe Block for leakage.
3. Request service from your dealer.
The heater does not work.
1. Make sure the Rack and Contamination Shield are installed
correctly.
2. Inspect the Base Plate for signs of leakage.
3. Request service from your dealer.
