19
EN
Dashboard Warnings
When you log in, you will be presented with a dashboard
with a list showing the status of all BG-Counters in your ac-
count. Any devices with warning status are displayed on top
of the list. The following warnings are indicated with a red
triangle:
Fan column:
A triangle here means one of two conditions have been
detected:
1.) The fan current is low, indicating the fan is not running
even though it is turned on
2.) The fan current is high, indicating a stall (i.e. something is
blocking the fan blades)
Corrective action: Check the fan for proper operation.
Voltage Column
:
The low and high supply voltage for the last 24 hours are
displayed.
A triangle here means that the lowest voltage is less than
11.5V, indicating a discharged battery or a solar system that
is not charging properly. The counter will be turned off when
the voltage drops to less than 11.2V in order to protect the
electronics. Once turned off, the counter remains turned off
until the voltage builds up again to 11.8V.
Corrective action may include one or more of the following:
• Charge the battery
• Use a battery with higher capacity
• Make sure solar panels are in full sun
• Check connections on solar controller
• Check solar controller for proper function
You can choose to be notified with an e-mail if warnings are
present. In order to turn on Notifications, click on Profile,
then click on Notify me about warnings and click Save.
Trap does not start up
Symptoms:
• No beeps after connecting power
• Fan not working
• CO
2
valve not clicking
• A blue glow may be visible when looking into the counter
funnel
Cause:
No power or wrong polarity
Solution:
Check voltage, continuity, and polarity on the po-
wer connection.
Only one or two beeps upon start-up
Symptoms:
Counter, fan and CO
2
valve are off. No data
transmission.
Cause:
Battery is too low.
Solution:
Recharge battery, or replace with full battery.
SOS beep during start-up
Symptom:
3 short, 3 long, 3 short beeps
Cause:
SD card failure
Solution:
Contact support
Checking cellular connectivity
If the counter is in a location with weak cellular signal, the
cellular data connection to the server may be unreliable.
The signal strength at the deployment site can be checked
as follows:
Connect counter to power, then listen for beeps
1.) Immediately:
One to four beeps indicating battery vol-
tage
4 beeps: fully charged
3 beeps: partially charged
2 or 1 beep: discharged, counter and trap will not run
2.) After 10-90 seconds
, 1-5 long beeps indicating cellular
signal strength (like the bars on a cell phone)
3-5 beeps: strong signal
2 beeps: marginal signal
1 beep: weak signal
Two short beeps: no connection
Cellular signal too low
Symptoms:
Two short beeps about 1-2 minutes after con-
necting the trap to power.
Cause:
Weak or no cellular reception at the present location
of trap.
Solutions:
• Move trap to a location which has stronger reception
• Continue using the trap: data will be saved and uploaded
upon the next time there is reception
•
If the cellular signal is very small in a remote location, the
following antennas may provide improvement
. They can
be ordered directly from the suppliers listed.
1.) Advantech AO-AGSM-MG9S
Magnetic Mount
Includes 3.5m cable with SMA connector (directly fits BG-
Counter antenna connection)
https://www.mouser.com/ProductDetail/Advantech/AO-
AGSM-MG9S?qs=sGAEpiMZZMuBTKBKvsBmlN73K%2F2B
cYXlxNBf4MnSdn03UqYJSeMj4A%3D%3D
2.) Taoglas OMB.8912.03F21
Wall/Pole Mount
Female N-type connector
https://www.mouser.com/ProductDetail/Taoglas/OMB89
1203F21?qs=sGAEpiMZZMuBTKBKvsBmlIvfvst9g9R40Frl
fwg%252BLe8sulGjmpHLMA%3D%3D
Requires separate adapter cable (N-type plug to SMA
male), to be ordered in the needed length, for example:
https://www.amazon.com/Low-Loss-Extension-
Co n n e c t o r - G E M E K - A r re s t e r /d p / B 0 7 P 1 2 X W 3 J /
ref=sr_1_4?keywords=n-type+to+sma+cable&qid=1562
655621&s=gateway&sr=8-4
Troubleshooting
