Copyright 2019 Big John Grills & Rotisseries
15
TROUBLESHOOTING GUIDE
PROBLEM(s):
- Grill will not light completely - only a couple of burners will light before the whole grill
turns off.
- Grill will light, but then turn off shortly after.
- Grill will not light
CHECK:
1. Check that all of the control valves are in the “CLOSED” position.
2. Check that you are using at least a 30# propane tank
3. Check that you have lava rock in the grill
4. Check that the QCC is lime green - black or dark green will cause lighting problems.
If everything is correct, reset the system.
SOLUTION:
To reset:
Close all of the control valves on the grill & close propane tank valve.
Then start the lighting procedure from the beginning. If the problem persists, Check for
Leaks:
If you experience a QCC Failure, first check your system for leaks:
1. Turn off all control valves and turn off propane tank
2. Extinguish any remaining open flames
3. Let gas dissipate until odor is no longer detected
4. Make sure all control valves are closed and gas tank valve is off
5. In a spray bottle, mix together dish soap and water
6. Spray the following with soapy water mixture
a. Tank Valve to QCC (part that screws into tank from regulator)
b. QCC to Regulator
c. Regulator to Hose
d. Entire hose
e. Hose to Grill connection
f. Each Control Valve where it Connects to Manifold
g. Manifold end cap (opposite side from hose connection)
7. Turn on propane tank
8. Inspect each connection and length of hose for any bubbles being produced
9. If bubbles are detected (bubbles indicate gas is escaping), turn off propane tank
and call Big John Grills to order replacement parts. Do not go to your local
hardware store.
10. If no bubbles are detected, check to see if propane tank is empty.
11. If tank is not empty, please call Big John Grills for further assistance
Spray Soapy Water on All Propane
Connections between Cylinder Valve
and Unit to Test for Leaks
Cylinder Valve to
QCC Connection
Lime Green QCC to
Regulator Connection
Hose to Regulator
Connection
Hose to Unit
Connection
ON
OFF
