14
Troubleshooting
Table 2
Frequent troubleshooting solutions
Condition
Possible cause
Recommendation
Side of cap is indented.
Seal is deformed in hole.
Crimp setting is too hight. The
crimp is too tight.
Adjust tool to a lower setting by pressing
the
button.
Cap spins easily
Crimp setting is too low. The
crimp is too loose.
Adjust tool to a higher setting by pressing
the
button.
Crimping is inconsistent. Some vials
are good and some are not.
Vials, caps or seals are
inconsistent.
Check crimper by using some standard,
approved, vials caps and seals.
Electronic failure in crimper.
Contact BGB Analytik.
Find contact details on www.bgb-shop.com
11mm decapper leaves caps hanging
on vials
Decapper adjustment is too low.
Adjust the decapper to a higher setting by
pressing the
button.
Jaws are worn or broken.
The decapper will have to be replaced or
repaired.
Please go in Contact with BGB Analytik.
Find contact details on
www.bgb-shop.com
Motor does not come on or moves in
one direction only.
Drive circuit failure.
Contact BGB Analytik.
Find contact details on www.bgb-shop.com
No activity when power supply is
connected
Power supply failure.
Probably contact BGB Analytik.
Find contact deatils on www.bgb-shop.com
Fault Conditions and Display Codes
Fault conditions
Major and minor faults are identified on the LED display, normally after a crimp cycle.
Table 1
Fault codes
Fault code Possible cause
Recommendation
Er0
Early release of the go button - the tool
retracted before completing the cycle.
Try again, making sure to hold the button down until the
tool is returning to the home position.
Er1
Stall condition - crimp setting is too high. Adjust tool to a lower setting.
Er2
Motor drive failure.
See Maintenance/Repair section for contact information for
warranty and repair service information.
