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BEST 510

The Troubleshooting Chart on the next page covers most of the difficulties
that you may encounter under normal working conditions. If the UPS still
fails to operate properly after reviewing the chart, call BEST for service.
Telephone and facsimile numbers for BEST are shown on Page ?? and the
rear cover of this manual:

Please have the following information available when you call for service:

1.

Model and Serial number.

2.

Date problem first occurred.

3.

Full description of problem.

TROUBLESHOOTING GUIDE

21

Troubleshooting

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Содержание B510-0600A

Страница 1: ...ower Systems Installation and Operation Manual SAVE THESE INSTRUCTIONS This manual contains important instructions that should be followed during installation and maintenance of the UPS CONSERVER CES INSTRUCTIONS Cette notice contient des instructions importantes concernant la securite ...

Страница 2: ...l or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photographed reproduced or translated to another language without the prior written consent of BEST POWER Copyright 1996 BEST POWER A Unit of General Signal All rights ...

Страница 3: ...y is no longer valid EquipmentType Uninterruptible Power Supply Model Number s B510 600U B510 600E B510 900U B510 900E B510 1250U B510 1250E B510 1650U B510 1650E B510 2000U B510 2000E EC Directives 73 23 EEC 89 336 EEC Harmonised Standards Used EN 55022 EN 60950 EN 50081 1 EN 50082 1 Other Standards Used IEC 801 2 IEC 801 3 IEC 801 4 Date Signature of manufacturer or responsible party Name Title ...

Страница 4: ...510 1250A B51 01250 A000 00 230V 50 60 Australian 1250 B510 1250E B51 01250 E000 00 230V 50 60 IEC B510 1250U B51 01250 U000 00 120V 50 60 NEMA B510 1250P B51 01250 P000 00 220V 50 60 NEMA B510 1650A B51 01650 A000 00 230V 50 60 Australian 1650 B510 1650E B51 01650 E000 00 230V 50 60 IEC B510 1650U B51 01650 U000 00 120V 50 60 NEMA B510 1650P B51 01650 P000 00 220V 50 60 NEMA B510 2000A B51 02000 ...

Страница 5: ...ility to remedy potential television and or radio interference The following FCC booklet my be helpful in resolving interference How to Identify and Resolve Radio TV Interference Problems Stock Number 004 00 00345 4 This booklet is available from the U S Government Printing Office Washington DC 20402 These products meet the above as follows 1 FCC Part 15 Class A 2 EN55022 Class A B AVIS DU MINISTE...

Страница 6: ...SAFETY SYMBOLS Some or all of the following safety symbols may be used in this manual or may appear on your unit Please take a moment to familiarize yourself with these symbols and their associated meanings iv ...

Страница 7: ...edure or practice which if not performed correctly or adhered to may result in personal injury Do not proceed beyond a Warning sign until the indicated conditions are fully understood and met CAUTION Denotes a procedure or practice which if not performed correctly or adhered to may result in damage to equipment Do not proceed beyond a Caution sign until the indicated conditions are fully understoo...

Страница 8: ...ST 510 is a physically small package Do not install the unit in a high traffic area where people could trip on the unit or its cables or cords 5 Do not place objects or stack other equipment on top of the unit Do not allow liquid or any foreign object to get inside the UPS or Auxiliary Battery Packs 6 The BEST 510 is intended for indoor use only 7 Do not install the unit next to open windows where...

Страница 9: ...ERIE PEUT PRÉSENTER UN RISQUE DE CHOC ÉLECTRIQUE DE BRÛLURE PAR TRANSFER D ÉNERGIE SUIVRE LES PRÉCAUTIONS QUI S IMPOSENT 13 PROPER DISPOSAL OF BATTERIES IS REQUIRED REFER TO YOUR LOCAL CODES FOR DISPOSAL REQUIREMENTS L ÉLIMINATION DES BATTERIES EST RÈGLEMENTÉE CONSULTER LES CODE LOCAUX À CET EFFET 14 The input cord is the main disconnect Der Netzkabel is der Netztrennung 15 The unit must be instal...

Страница 10: ... the unit is disconnected from the mains hazardous voltage may still be accessible from the battery The battery should be disconnected in the plus and minus pole at the quick connectors of the battery during service Recycle used batteries in accordance to local codes or follow the return instructions included with the replacement battery pack Do not dispose of used batteries with ordinary trash Pr...

Страница 11: ...000VA Models Page xv Fig5 BEST 510 Load Level Meter Page 12 Table 1 Description of Features Page 1 Table 2 EnvironmentalSpecifications Page 5 Table 3 Earth Leakage Values Page 8 Table 4 Internal Battery Runtimes Page 16 Table 5 AuxiliaryBatteryPackSpecifications Page 17 Table 6 Auxiliary Battery Pack Backup and Recharge Times Page 18 Table 7 TroubleshootingChart Page 22 Table 8 Command Summary Adv...

Страница 12: ...st of Tables ix Technical Support xi Introduction 1 Sizing the Load 2 Laser Printers and your UPS 3 Installation 4 Operation 11 Communications 12 Battery BatteryLife 16 Options 17 Storage 19 Maintenance and Cleaning 19 Fuse Replacement 20 Circuit Breakers 20 Troubleshooting 21 Specifications 23 Advanced Communications Appendix A 26 Warranty 31 Return Policy 32 ...

Страница 13: ... BEST POWER France 33 76 85 56 30 33 76 53 86 26 BEST POWER Germany 49 9131 77700 49 9131 777050 BEST Borri Elettronica Italy 39 2 6600661 2 39 2 6122481 BEST POWER AG Switzerland 41 56 792860 41 56 281263 Mexico BEST POWER 52 5 399 0369 52 5 399 1320 Asia BEST POWER Singapore 65 293 8122 65 296 8766 BEST Asia Trading Taiwan 886 2 736 2933 886 2 733 4403 Technical Support Telephone and facsimile n...

Страница 14: ...BEST510 LOAD SILENCE SWITCH TEST SWITCH Fig 1 BEST 510 Front Panel Indicators and Switches All Models OVERLOAD LED FAULT LED Power On AC Present BATTERY LOW WEAK LED BATTERY MODE LED xii ...

Страница 15: ...10 DB 9 Port System ON OFF Switch Input Line Cord Receptacle Output Receptacles Circuit Protector Fig 2 BEST 510 Rear Panel 600 VA Models 1 1 Output receptacles vary by model See Specifications Page 24 xiii ...

Страница 16: ...Line Cord Receptacle Output Receptacles DB 9 Port Fan Fig 3 BEST 510 Rear Panel 900 and 1250 VA Models 1 xiv 2 1 Output receptacles vary by model See Specifications Page 24 2 Note that Models 510 900U and 510 1250U have a fuse instead of a circuit breaker ...

Страница 17: ... or Captive Input Line Cord depending on model DB 9 Port Output Receptacles Circuit Protector Auxiliary Battery Connector System ON OFF Switch Fig 4 BEST 510 Rear Panel 1650 and 2000 VA Model1 xv 1 Output receptacles vary by model See Specifications Page 24 ...

Страница 18: ...ine voltage is low it regulates incoming voltage to the appropriate level without depleting the battery The UPS is equipped with many features which will make both your equipment and UPS operation more reliable See Table 1 below If the commercial line is frequently or constantly low the booster will lift the output voltage to normal without draining the internal battery Low input line booster Auto...

Страница 19: ...y the voltage your system is running on Now add up all the VA ratings This sum is the VA rating of the UPS necessary to protect your load Round off to the next higher VA rating if the UPS you are selecting is not available in exactly the VA rating your equipment requires Most computers and their related components are rated at worst case with all of the expansion slots or bays fully loaded at low ...

Страница 20: ...e BEST 510 UPS is not capable of supplying this amount of current Most laser printers are not mission critical and can therefore be protected with a power conditioner rather than a UPS Just be sure that the power conditioner you purchase can accommodate the high inrush currents of a laser printer If your printer is mission critical and you want to protect it with a UPS the UPS must be sized to acc...

Страница 21: ...as examined them Save all packaging materials in case reshipment of the UPS is required Any damage sustained in transit when shipped from the user especially in an incorrect container will not be covered under warranty 2 Locate the UPS near the equipment to be protected Your UPS should be in a controlled environment A controlled environment is one that is indoor temperature controlled and free of ...

Страница 22: ...used with extension cords of any kind If it is absolutely necessary to use an extension cord it is the user s responsibility to ensure that the extension cord is properly sized and grounded to safely accommodate the load Use only the input cordset supplied with the UPS Failure to do so can result in a fire hazard ENVIRONMENTAL SPECIFICATIONS Ambient Operating Temperature 0o C to 40o C 32o F to 104...

Страница 23: ...d Go to Step 6 if you wish to use your equipment immediately The System On Off switch must be turned OFF if the UPS is not to be used and is unplugged or the AC input power is shut off for extended periods Failure to do so will cause the battery to lose its charge and may damage your battery INSTALLATION cont 4 Recharge the batteries Installation 6 Note If you are using the BEST 510 Auxiliary Batt...

Страница 24: ... meter See Page 12 for additional information on the load level meter function After 4 seconds the POWER ON and BATTERY MODE LEDs will illuminate The UPS is simulating a line failure by switching to its internal batteries This is a self test function that ensures the UPS and batteries are working properly This test lasts for 4 seconds After the self diagnostic tests the BATTERY MODE LED will go ou...

Страница 25: ...of the connected loads and the UPS when added together do not exceed a maximum value shown below 120V models 5 0mAmaximum 240V models 3 5mAmaximum UPS Model UPS Leakage Maximum Allowable Load Leakage B510 600 U 1 40mA 3 60mA B510 600 A E P 1 00mA 2 50mA B510 900 U 1 80mA 3 20mA B510 900 A E P 2 00mA 1 50mA B510 1250 U 1 80mA 3 20mA B510 1250 A E P 2 00mA 1 50mA B510 1650 U 3 30mA 1 70mA B510 1650 ...

Страница 26: ...Software product your UPS installation is complete If you are using a CheckUPS Monitoring Software product supplied with this UPS plug your DB 9 connector into the DB 9 port on the rear panel of the UPS see Fig 2 3 or 4 depending on your UPS model Connect the remaining end of the DB 9 cable to your equipment if it is not already connected to same Complete the monitoring product installation per th...

Страница 27: ... Note 1 Relay rating 24V 0 5A 2 Pin 7 should be connected to ground only Note Failure to use the adaptor will result in the UPS monitoring product not working properly 10 Installation of your UPS is now complete Installation 10 ...

Страница 28: ...sent during a low battery condition WHEN POWER RETURNS When there are two minutes of backup time left at the current load the audible alarm will beep once every second Upon loss of incoming AC power your BEST 510 will operate from its internal battery to provide your computer load with uninterrupted power The green front panel ON AC Present LED will extinguish and the audible alarm will beep every...

Страница 29: ...s normal Pressing the switch will force the UPS to switch to its internal battery The UPS will then automatically run a self diagnostic test This switch will work only when incoming AC line is available LOADTEST ALARMSILENCESWITCH To perform a load test depress the switch when incoming AC power is available The LEDs on the front panel become a bar graph indicating how much load is on the UPS See P...

Страница 30: ...r a 600VA UPS with a computer load this represents between 300VA and 450VA Whenever you connect new equipment to the UPS test the load level to make sure the UPS does not become overloaded If the UPS is overloaded the OVERLOAD light will turn on and the alarm will sound continuously The inverter backup function is automatically disabled until the overload is removed COMMUNICATIONS cont LOAD LEVEL ...

Страница 31: ...operates in battery mode Pin 6 Pin 7 and Pin 9 are for the RS 232 serial interface NOTE 1 Pins 2 3 and 5 current rating 20Vdc 50mA non inductive 2 Pin 4 should be connected to ground only COMMUNICATIONS cont COMMUNICATION PORT The UPS provides signals and RS 232 interface on a DB9 connector for the host computer to contol the UPS and obtain the utility status The pin assignment for the female DB9 ...

Страница 32: ...use You can control information exchange via your computer by typing a query followed by cr The UPS will respond with information followed by a cr or action UPS data will be provided at 2400 baud rate and consist of 8 data bits 1 stop bit and no parity bit All the information is provided in ASCII format HARDWARE BAUD RATE 2400bps DATA LENGTH 8 bits STOP BIT 1 bit PARITY None CABLING COMPUTER UPS R...

Страница 33: ... rechargeable batteries used by BEST POWER have a limited lifetime Battery life is impossible to predict accurately because of the many variables involved i e load cycling and ambient temperature Experience has shown that batteries can be expected to last three to five years under good conditions Battery life can be reduced by 50 or more by operating the unit at temperatures of 80o F 27o C or abov...

Страница 34: ...attery packs for A P and E models a maximum total of 170AH is allowed Exceeding 170 AH voids any safety agency approvals on these units and can result in damage to the UPS and or Auxiliary Battery Packs D the maximum Auxiliary Battery Pack AH allowed for all U model BEST 510 UPS systems is 68AH Exceeding 68AH voids UL and CSA safety agency approvals and can result in damage to the UPS and or Auxil...

Страница 35: ...ime min min min min min min Recharge 44 51 59 67 75 83 Time hrs hrs hrs hrs hrs hrs B510 2000 Backup N A N A N A N A N A N A A E P U Time Recharge N A N A N A N A N A N A Time UPS Model Battery 17 34 51 68 Number Status AH AH AH AH B510 1650 Backup 35 65 90 120 A E P U Time min min min min Recharge 13 19 27 35 Time hrs hrs hrs hrs B510 2000 Backup 25 N A N A N A A E P U Time min Recharge 13 N A N ...

Страница 36: ...efully vacuum any dust from the input vents as well as the chassis holes located on the sides of the UPS and depending on your model any exhaust fans Note The unit MUST be recharged every 6 months to recharge its internal batteries The unit must be recharged more frequently if it is stored above 35o C 95o F to obtain maximum battery life This is accomplished by simply plugging the unit into AC pow...

Страница 37: ... all of your equipment from the UPS Plug your UPS only into the wall receptacle and turn ON the rear panel System On Off Switch If the replacement fuse does not blow then proceed with plugging in and turning on your equipment one piece at a time If the fuse blows after any given piece of equipment is plugged in and turned on then either the UPS is being overloaded for its VA rating or you may have...

Страница 38: ... to operate properly after reviewing the chart call BEST for service Telephone and facsimile numbers for BEST are shown on Page and the rear cover of this manual Please have the following information available when you call for service 1 Model and Serial number 2 Date problem first occurred 3 Full description of problem TROUBLESHOOTING GUIDE 21 Troubleshooting ...

Страница 39: ...s thought to be line voltage normal Fuse open or circuit Replace fuse or protector tripped reset circuit protector FAULT light is on and UPS failure Call for service and alarm sounds continuously Backup time is less Battery is not fully charged Recharge the than the rating Possible internal battery battery for charger failure at least 6 hours Re test the backup time If problem remains call for ser...

Страница 40: ...OM Transfer Time 4 ms typical Frequency LineMode or Boost Mode Same as input frequency Battery Mode 50 Hz 60Hz 0 1Hz autosensing Model On AC Line Operation Booster Operation 1 Lower Limit Upper Limit To Booster Back to Line 120VUnits 96VAC 138VAC 103VAC 111VAC 220VUnits 172VAC 264VAC 192VAC 212VAC 230VUnits 187VAC 264VAC 204VAC 222VAC 240VUnits 192VAC 268VAC 206VAC 222VAC 1 For Booster operation t...

Страница 41: ...wer ON AC Present Battery Mode Battery low weak steady flashing Fault Overload Load level in 25 increments Rear Panel System ON OFF Switch Fuse or Circuit Breaker depending on model DB 9 Connector RS 232 Contact Closure Interface compatible with all major networks and operating systems Signals include AC utility fail Low battery Remote shutdown Audible Alarms Line Loss One beep every four seconds ...

Страница 42: ...30 4 IEC 320 Note 4 8 min 29 min 12A circuit breaker Note C 123 3 56 600 400 B510 600 A 230 2 Australian Note 5 5 min 17 min 4A fuse Note A 30 8 14 900 630 B510 900 A 230 2 Australian Note 5 8 min 25 min 10A circuit breaker Note B 50 6 23 1250 900 B510 1250 A 230 2 Australian Note 5 5 min 18 min 10A circuit breaker Note B 50 6 23 1650 1320 B510 1650 A 230 3 Australian Note 5 12 min 46 min 12A circ...

Страница 43: ...will appear normal at query before glitch and will still appear normal at next query The I P fault voltage will hold the glitch voltage until next query After the query the fault voltage will be same as voltage until next glitch occurs d Output Voltage PPP P P is an integer number ranging from 0 to 9 The unit is volts e Output Current QQQ QQQ is an integer percent of maximum current not an absolut...

Страница 44: ...andby is on line 2 1 Test in Progress 1 1 Shutdown Active 0 Reserved always 0 j Stop Byte cr Example Computer Q1 cr UPS 208 4140 0208 403459 92 0535 000110000 cr means Input voltage is 208 4V Input fault voltage is 140 0V Output voltage is 208 4V Output current is 34 Input frequency is 59 9 Hz Battery voltage is 2 05V Temperature is 35 0 degrees centigrade UPS type is on line UPS failed Bypass act...

Страница 45: ... minutes a During testing UPS returns to utility immediately if battery low occurs b n is a number ranging from 01 to 99 Shutdown Command Computer S n cr UPS Shut UPS output off in n minutes a The UPS output will shut off in n minutes even if the utility is present b The UPS may shutdown in less than n minutes due to low battery c After UPS shutdown the UPS controller monitors the utility If the u...

Страница 46: ...tdown command c If the UPS is in restore waiting status the command cancels the shutdown command d n is a number ranging from 2 3 01 02 to 10 e m is a number ranging from 0001 to 9999 Cancel Shutdown Command Computer C cr UPS Cancel the SN n cr and SN n R m cr command a If the UPS is in the shutdown waiting state the shutdown command is cancelled b If the UPS is in restore waiting state the UPS ou...

Страница 47: ...ommandSummary Item Command Description 2 Q1 STATUSINQUIRY 3 T SECONDTEST 4 TL TESTUNTILBATTERY LOW 5 T N TESTFORSPECIFICTIME PERIOD 6 S N SHUTDOWNCOMMAND 7 S N R M SHUTDOWNAND RESTORECOMMAND 8 C CANCELSHUTDOWN COMMAND 9 CT CANCELTEST COMMAND TABLE 8 ...

Страница 48: ...ducts is furnished without charge and on the basis that it represents BEST POWER s best judgement under the circumstances but it is used at the recipient s sole risk BEST POWER shall in no event be liable for other direct special incidental indirect or penal charges LimitationofRemedies Excepting injuries to persons or damage to physical property BEST POWER s liability whether under the theories o...

Страница 49: ...ollowing information is required to obtain an RMA Number 1 BESTpartnumber 2 Serial number 3 Company name address phone number and contact person 4 Proof of purchase 5 Special instructions if any 6 Description of problem Shipments must be made in the original packing container Damage resulting from shipment in a non original container will void this warranty For proper handling upon receipt at BEST...

Страница 50: ...ts are available through an extensive distribution network These distributors offer literature technical assistance and a wide array of off the shelf products for the fastest possible delivery In addition BEST POWER field sales offices are conveniently located to provide prompt attention to customer needs Call BEST POWER direct to find the closest authorised distributor Principal Facilities Phone ...

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