INTRODUCTION
1
Best Friend Mobility® Rehabilitation Aids
Dear Pet Owner and Valued Customer:
The following guidelines, along with the attached assembly and fitting instructions, will help
you get the best use of your dog wheelchair.
Please read and follow the Assembly instructions carefully before making any attempt to
place your pet in the wheelchair. Should you encounter any problems with assembly and
fitting, please call Best Friend Mobility directly through our hotline
(843) 492-5283
.
If you think you need a different size, we can process the exchange for you easily. Just
contact us at
or call our hotline.
This is a learning process and can take time. We realize that both you and your pet are
most likely unfamiliar with the use of a dog wheelchair so do not hesitate to contact us for
help. Please be advised that most dogs do not intuitively know how to use a wheelchair, and
they will require training and practice. Some dogs may be afraid in the beginning, so it is
important to give positive reinforcement when placing them in the chair, especially for the
first time.
Use treats. Treats held in front of your pet will encourage it to take steps and move forward;
this will teach them to ambulate while in the chair.
It may take several training sessions
before a dog is able to actually use the chair.
It is okay and normal if your dog does
not take to the chair right away.
It is very important, especially with skittish animals, that they come into physical contact
with the wheelchair in some way every day. This should always be coupled with positive
reinforcement like praise, pets, and treats.
This will help to create a positive association with the wheelchair and help the animal to
eventually love the wheelchair and be able to learn to use it.
This process may take from days to months, so please don’t lose hope, persistence will pay
off. Contact us for any help or questions.
Thank you for purchasing a Best Friend Mobility dog wheelchair. Again, we love receiving
feedback, stories, photos, and videos of how your pets are doing in their wheelchairs.
Sincerely,
TIM CANTRELL
Vice President
Best Friend Mobility
Phone: (843) 492-5283
Tim Cantrell
