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  69

  Troubleshooting

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected].

No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.

Video signal output error.

If 2 input sources are connected to your monitor for 

Classic

 and 

G-SYNC

 modes separately, 

chances are that the computer compatibility may lead to video signal output error on the 
monitor. Try the following to solve the problem.

• Unplug and plug back the power cord of the monitor.
• Switch between 

Classic

 and 

G-SYNC

 modes again.

Downloaded from ManualMonitor.com Manuals

Содержание XL Series

Страница 1: ...XL Series User Manual Downloaded from ManualMonitor com Manuals ...

Страница 2: ...xternal factors Applicable for flicker free models only Power Safety The AC plug isolates this equipment from the AC supply The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible This product should be operated from the type of power indicated on the marked label If you are not sure of the ...

Страница 3: ...on with the ultimate goal to achieve a low carbon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key ...

Страница 4: ...l on Windows 7 system 29 How to watch 3D content on your monitor 30 How to adjust your monitor 32 The control panel 32 The S Switch 33 Basic menu operation 34 Initial setup for playing games 36 Picture optimization 38 Customizing the hot keys 38 Setting up your own game mode 38 Downloading more game modes using Game Mode Loader 39 Adjusting display mode 39 Using Smart Scaling 40 Using Instant Mode...

Страница 5: ... SYNC mode Picture menu 60 G SYNC mode Picture Advanced menu 62 G SYNC mode System menu 64 Troubleshooting 67 Frequently asked questions FAQ 67 Need more help 69 Downloaded from ManualMonitor com Manuals ...

Страница 6: ...ems If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Stand Monitor Base S Switch Swift Switch Quick Start Guide CD ROM Power Cord Picture may differ from product supplied for your region Downloaded from ManualMonitor com Manuals ...

Страница 7: ...oved Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region For cables that are not supplied with your product you can purchase them separately Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during tr...

Страница 8: ...iew Back view 1 Infrared IR sensor XL2420TX only 2 Control buttons 3 Power button 4 Infrared IR emitter indicator 2 3 1 4 1 AC Power Input jack 2 Cable management hole 3 Kensington lock slot 4 Headphone hook 5 Handle 1 2 5 4 3 Downloaded from ManualMonitor com Manuals ...

Страница 9: ...C 12 USB port downstream connecting to USB devices 13 Headphone jack 14 USB port x 2 downstream connecting to USB devices 15 VESA mount release button 6 7 8 9 10 11 14 13 12 15 1 AC Power Input jack 2 Cable management hole 3 Service port Service only Do not remove the seal or the warranty is void 4 Kensington lock slot 5 Headphone hook 6 Handle 1 2 6 5 4 3 Downloaded from ManualMonitor com Manuals...

Страница 10: ...I D socket 9 HDMI socket x 2 10 DisplayPort socket 11 USB port upstream connecting to the PC 12 Headphone jack 13 USB port x 2 downstream connecting to USB devices 14 VESA mount release button 7 8 9 10 13 12 11 14 Downloaded from ManualMonitor com Manuals ...

Страница 11: ...trate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat clean padded surface For XL2420 Orient and align the stand base socke...

Страница 12: ...lid back Gently attempt to pull them back apart to check that they have properly engaged XL2420 For XL2720 Lift up one end of the stand slightly to ensure a successful installation Attach the monitor stand to the monitor base as illustrated Make sure to align the arrow on the end of the stand to the one on the monitor base XL2720 Turn the stand clockwise until you cannot go further XL2720 1 3 2 1 ...

Страница 13: ...rt to check that they have properly engaged Carefully lift the monitor turn it over and place it upright on its stand on a flat even surface To move the monitor you must hold the handle and the bottom of the stand base at the same time as illustrated You can protect the monitor using the supplied protective cover You might want to adjust the monitor stand height See Adjusting the monitor height on...

Страница 14: ...may vary depending on the purchased model For models with G SYNC module refer to Modes and the required input source on page 40 for the available input source and the related menus Do not use both DVI D cable and D Sub cable on the same PC The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems To Connect the D Sub Cable Connect t...

Страница 15: ...output device To Connect the DP Cable Connect the plug of the DP cable to the monitor video socket Connect the other end of the cable to the computer video socket If there is more than one video transmission method available to you you might want to take the picture quality of each video cable into consideration before making the connection Better quality HDMI DVI D DP Good quality D Sub The video...

Страница 16: ...B ports downstream on the monitor These downstream USB ports transmit data between connected USB devices and the upstream port See picture on the right 7 Connect the S Switch to the monitor Connect the S Switch to the S Switch socket found on the back of the monitor And place the S Switch next to your monitor base You can place the S Switch either on the left or on the right of the monitor base 8 ...

Страница 17: ...Getting the most from your BenQ monitor on page 25 to install the monitor software To extend the service life of the product we recommend that you use your computer s power management function When the monitor is powered on to prevent overheating do not cover the monitor with the supplied protective cover or obstruct the ventilation holes Downloaded from ManualMonitor com Manuals ...

Страница 18: ...e Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Remove the monitor stand While pressing and holding the VESA mount release button detach the stand ...

Страница 19: ...the bottom of the stand points to RISER UNLOCK And then detach the base from the stand For XL2720 Raise the thumbscrew lid and release the thumbscrew as illustrated XL2720 Turn the stand counterclockwise until you cannot go further XL2720 2 1 2 1 Downloaded from ManualMonitor com Manuals ...

Страница 20: ...o assemble your monitor hardware And then detach the base from the stand XL2720 You can remove the headphone hook as illustrated Keep the headphone hook somewhere safe Downloaded from ManualMonitor com Manuals ...

Страница 21: ... or lower part of the height adjustable stand or at the bottom of the monitor as ascending or descending monitor might cause personal injuries Keep children out of reach of the monitor while performing this operation If the monitor has been rotated to portrait mode and height adjustment is desired you should be noted that the wide screen will keep the monitor from being lowered to its minimum heig...

Страница 22: ...of your operating system for details 2 Fully extend the monitor and tilt it Gently lift the display up and extend it to the maximum extended position Then tilt the monitor The monitor should be vertically extended to allow to rotate from landscape to portrait mode 3 Rotate the monitor 90 degrees clockwise as illustrated To avoid the edge of the LCD display hitting the monitor base surface while it...

Страница 23: ... and 130 mm monitor height For XL2720 You may position the screen to the desired angle with 5 to 20 monitor tilt 90 left and right total monitor swivel and 140 mm monitor height 4 Adjust the monitor to the desired viewing angle 5 5O O 20 20O 5O 20O 35 35O O 35 35O 35O 35O 130 mm 5 5O O 20 20O 5O 20O 45 45O O 45 45O 45O 45O 140 mm XL2720 Downloaded from ManualMonitor com Manuals ...

Страница 24: ...the LCD monitor The maximum dimensions of the VESA mounting bracket compatible with your monitor are 125mm x 125mm 1 Remove the monitor stand Detach the monitor stand as instructed in step 1 2 in How to detach the stand and the base on page 18 2 Remove the screws on the back cover Use a cross pointed screwdriver to release the screws on the back cover The use of a magnetic head screwdriver is reco...

Страница 25: ...tor to your computer Windows will automatically recognize the new or different hardware and will launch its Found New Hardware wizard Follow the wizard instructions until it asks you to select a monitor model At that point click the Have Disk button insert the BenQ LCD Monitor CD ROM and select the appropriate monitor model Further details and step by step instructions for either an automatic new ...

Страница 26: ...r CD ROM into a CD drive on the computer 3 Check Search for a suitable driver for my device option and click Next 4 Check the option for CD ROM drives uncheck all others and click Next 5 Look to confirm that the wizard has selected the correct name of your monitor and click Next 6 Click Finish 7 Restart the computer If you are adding the BenQ LCD Monitor to an existing computer that has already ha...

Страница 27: ... have connected and letting Windows install the corresponding driver files from the CD You need only steer it in the right direction Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process See How to install on Windows 8 8 1 system selected models only on page 28 How to install on Windows 7 system on page 29 The BenQ LCD Mo...

Страница 28: ...e Properties button 5 Click the Driver tab and the Update Driver button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct folder na...

Страница 29: ...button 6 Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer 7 In the Update Driver Software window select the option Browse my computer for driver software 8 Click Browse and navigate to the following directory d BenQ_LCD Driver where d is the drive letter designator for the CD ROM drive 9 Select the correct folder name of your monitor from provided driver list and click Next This ...

Страница 30: ...nd on the IR emitter module purchased separately for XL2420T XL2420TE XL2720 will light up To improve the performance of 3D glasses you can do the following On XL2420TX check if there are any obstacles in front of the IR sensor located at the front top of the monitor that keep the sensor from receiving signals from the 3D glasses Go to System and Emitter Mode and change the setting as needed See E...

Страница 31: ...certain period of time Take off the 3D glasses and take a rest to relieve the eye strain If you experience headaches dizziness or nausea stop watching 3D content immediately You might need to consult a doctor if the symptoms last Watching 3D content for a long period of time may increase health risks For small children the elderly the pregnant women or people who have high blood pressure or other ...

Страница 32: ... Description 1 Control keys Accesses the functions or menu items displayed on the screen right next to each key 2 Power key Turns the power on or off 1 2 The control keys are embedded in a touchpad and are indicated by LED indicators Touch of an LED indicator represents pressing the corresponding control key Downloaded from ManualMonitor com Manuals ...

Страница 33: ...m by pressing once 2 Return button Returns to the previous menu 3 Gamer 1 button Press to switch to Gamer 1 Picture Mode Press and hold for 5 seconds to save the customized display settings for Gamer 1 4 Gamer 2 button Press to switch to Gamer 2 Picture Mode Press and hold for 5 seconds to save the customized display settings for Gamer 2 5 Gamer 3 button Press to switch to Gamer 3 Picture Mode Pre...

Страница 34: ...nu follow the icons next to the control keys to make adjustments or selection See Navigating the main menu on page 42 for details on the menu options No OSD in hot key menu OSD icon in main menu Function Custom Key 1 By default the key is the hot key for Blur Reduction Motion Blur Reduction or Engine Switch for models with G SYNC module To change the default settings see Customizing the hot keys o...

Страница 35: ...justment Custom Key 3 By default the key is the hot key for Display Mode To change the default settings see Customizing the hot keys on page 38 When in G SYNC mode By default the key is the hot key for Black eQualizer To change the default settings see Customizing the hot keys on page 38 Enters sub menus Selects menu items Menu Activates the main menu Returns to the previous menu Exit Exits OSD me...

Страница 36: ...ing settings 1 Set the screen refresh rate to 144 Hertz 144 Hz a Right click the desktop and select Screen resolution Click Advanced settings Under the Monitor tab change the screen refresh rate to 144 Hertz And then click Apply and Yes to confirm the change The highest refresh rate supported by XL2420TX XL2720T is 120 Hz Downloaded from ManualMonitor com Manuals ...

Страница 37: ...ghtness of your display See Brightness during 2D playback NVIDIA 3D LightBoost during 3D playback on page 46 For models with G SYNC module adjust the brightness during 3D playback under G SYNC mode Picture NVIDIA 3D LightBoost See Switching between Classic and G SYNC modes for models with G SYNC module only on page 40 for details on mode switch 6 Adjust the brightness of the black shades by Black ...

Страница 38: ...eys to provide direct access to pre defined functions You can change the default setting and designate different functions for these keys 1 Press any of the control keys or the wheel or the return button on the S Switch to bring up the hot key menu 2 Select Menu to access the main menu 3 Go to System 4 Select the custom key you want to change 5 In the sub menu select a function that can be accesse...

Страница 39: ...ly For XL2420Z XL2720Z XL2420G series 1 Install Display Pilot from the provided CD 2 Launch Display Pilot and select Tools Game Mode Loader 3 Click Check Now to check for new game modes 4 To apply the downloaded game modes select one from the drop down list in Tools and click Apply Adjusting display mode To display images of aspect ratios other than your monitor aspect ratio and sizes other than y...

Страница 40: ... properly Switching between modes 1 Depending on the desired mode connect the required input source to your monitor See Connect the PC video cable on page 14 for more information 2 Press the first control key designated for Engine Switch and select the desired mode It takes a few seconds before the monitor is restarted and enters the selected mode 3 For further setup press any of the control keys ...

Страница 41: ...d mode has been established properly if the video source is available to your monitor If 2 input sources are connected to your monitor for Classic and G SYNC modes separately chances are that the computer compatibility may lead to video signal output error on the monitor Try the following to solve the problem Unplug and plug back the power cord of the monitor Switch between Classic and G SYNC mode...

Страница 42: ... page 46 Picture Advanced menu on page 49 Save Settings menu on page 53 Audio menu on page 54 System menu on page 55 OSD menus for models with G SYNC module If your monitor came with a G SYNC module you are provided with 2 sets of OSD menus with their own options Classic and G SYNC For more information on each menu in Classic mode please refer to the following pages Engine Switch menu on page 45 P...

Страница 43: ...or use to make selection 5 To return to the previous menu select 6 To exit the menu select 50 Auto Adjustment H Position V Postion Pixel Clock Phase Mode Standard Display Picture Picture Advanced Save Settings Audio System Item Function Range Auto Adjustment Optimizes and adjusts the screen settings automatically for you Not applicable to a digital input signal H Position Adjusts the horizontal po...

Страница 44: ...djusts the pixel clock phase timing to synchronize with the analog input video signal See also Picture optimization on page 38 Not applicable to a digital input signal 0 to 63 Item Function Range Downloaded from ManualMonitor com Manuals ...

Страница 45: ...ct Menu from the hot key menu 2 Use or to select Engine Switch 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select 50 G SYNC Classic Mode Standard Engine Switch Picture Picture Advanced Save Settings Audio System Item Function Range G SYNC Switches to G SYNC mode I...

Страница 46: ...select Item Function Range Brightness during 2D playback NVIDIA 3D LightBoost during 3D playback Adjusts the balance between light and dark shades during 2D playback Or Adjusts the brightness during 3D playback During 2D playback 0 to 100 During 3D playback OFF to MAX Contrast Adjusts the degree of difference between darkness and lightness 0 to 100 Low Blue Light selected models only Decreases the...

Страница 47: ... pre set to the PC industry standard white color Reddish Applies a warm tint to the image and is factory pre set to the news print standard white color User Mode The blend of the Red Green and Blue primary colors can be altered to change the color tint of the image Go to the succeeding R red G green and B blue menus to change the settings Decreasing one or more of the colors will reduce their resp...

Страница 48: ...e source is interlaced video To check the resolution of the video source go to System and Information on the monitor ON OFF Sharpness Adjusts the clarity and visibility of the edges of the subjects in the image 1 to 10 Gamma Adjusts the tone luminance The default value is 3 the standard value for Windows Gamma 1 Gamma 2 Gamma 3 Gamma 4 Gamma 5 Item Function Range Downloaded from ManualMonitor com ...

Страница 49: ...to the previous menu select 6 To exit the menu select Display Picture Picture Advanced Save Settings Audio System Standard Movie Photo sRGB Eco FPS1 FPS2 RTS Mode FPS1 Picture Mode Senseye Demo Dynamic Contrast Over scan Display Mode Smart Scaling Color Format HDMI 3D Format Item Function Range Picture Mode Select a picture mode that best suits the type of images shown on the screen The default se...

Страница 50: ...e to hide annoying edge noise if present around your image Available only when the input source is HDMI DP or D Sub VGA converted from Component ON OFF Display Mode This feature is provided to allow aspect ratios other than 16 9 to be displayed without geometric distortion The options under Display Mode will be different depending on the input signal sources Depending on your selection of Picture ...

Страница 51: ...solutions of the input source will be saved for quick access For XL2720 In almost all display modes except Full Aspect and 1 1 the last 9 scaling settings in different resolutions of the input source will be saved for quick access If the Display Mode is 1 1 and the resolution of the input source is lower than 1920 x 1080 the last 3 scaling settings in different resolutions of the input source will...

Страница 52: ... RGB range setting on the connected HDMI device RGB 0 255 RGB 16 235 Smart Focus This feature provides a highlight area to focus on certain content e g a YouTube video or a game in windowed mode Size Determines the size of the highlight area Small Large OFF H Position Adjusts the horizontal position of the highlight area 0 100 V Position Adjusts the vertical position of the highlight area 0 100 Sc...

Страница 53: ...l not appear on the menu 1 Select Menu from the hot key menu 2 Use or to select Save Settings 3 Select to go to a sub menu and then use or to select a menu item 4 Use to make selection 5 To return to the previous menu select 6 To exit the menu select Item Function Range Gamer 1 Saves a new set of customized display settings See Setting up your own game mode on page 38 for information on applying t...

Страница 54: ... not appear on the menu 1 Select Menu from the hot key menu 2 Use or to select Audio 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Item Function Range Volume Adjusts the audio volume 0 100 Mute Mutes the audio input ON OFF Buzzer Turns the tone of control key...

Страница 55: ... System 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Display Picture Picture Advanced Save Settings Audio System D Sub DVI DL HDMI 1 HDMI 2 DP Mode Standard Input OSD Settings Custom Key 1 Custom Key 2 Custom Key 3 Auto Power Off DDC CI Emitter Mode Item Fun...

Страница 56: ...y Magyar Serbo croatia Română Nederlands Русский Svenska Português 日本語 繁體中文 简体中文 Display Time Adjusts the display time of the OSD menu 5 Sec 10 Sec 15 Sec 20 Sec 25 Sec 30 Sec OSD Lock Prevents all the monitor settings from being accidentally changed When this function is activated the OSD controls and hotkey operations will be disabled To unlock the OSD controls press and hold any key for 10 seco...

Страница 57: ...tomatically in power saving mode OFF 10min 20min 30min DDC CI Allows the monitor settings to be set through the software on the PC DDC CI short for Display Data Channel Command Interface which was developed by Video Electronics Standards Association VESA DDC CI capability allows monitor controls to be sent via the software for remote diagnostics ON OFF Emitter Mode XL2420TX only Decides the IR sig...

Страница 58: ...ts whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor ON OFF Information Displays the current monitor property settings Input Current Resolution Optimum Resolution best with the monitor Model Name Reset All Resets all mode color and geometry settings to the factory default values YES NO Item Function Range Downloaded from Manua...

Страница 59: ...n the menu 1 Select Menu from the hot key menu 2 Use or to select Engine Switch 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Engine Switch Picture Picture Advanced System Mode Standard G SYNC Classic Item Function Range G SYNC Switches to G SYNC mode It work...

Страница 60: ... a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Item Function Range Brightness during 2D playback NVIDIA 3D LightBoost during 3D playback Adjusts the balance between light and dark shades during 2D playback Or Adjusts the brightness during 3D playback During 2D playback 0 to 10...

Страница 61: ...dard white color Reddish Applies a warm tint to the image and is factory pre set to the news print standard white color User Mode The blend of the Red Green and Blue primary colors can be altered to change the color tint of the image Go to the succeeding R red G green and B blue menus to change the settings Decreasing one or more of the colors will reduce their respective influence on the color ti...

Страница 62: ... Advanced 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Mode Standard Engine Switch Picture Picture Advanced System Picture Mode ULMB Standard sRGB Gaming Fast Gaming Item Function Range Picture Mode Select a picture mode that best suits the type of images sh...

Страница 63: ...n refresh rate is 85 Hz 100 Hz or 120 Hz Note the impacts of the ULMB function once activated Brightness is decreased Flicker free is disabled ON Enables motion blur reduction OFF Disables motion blur reduction ULMB Pulse Width Adjusts ULMB performance The brightness of the display changes with the ULMB Pulse Width adjustment 0 100 Item Function Range Downloaded from ManualMonitor com Manuals ...

Страница 64: ...n functions their settings and related items will not appear on the menu 1 Select Menu from the hot key menu 2 Use or to select System 3 Select to go to a sub menu and then use or to select a menu item 4 Use or to make adjustments or use to make selection 5 To return to the previous menu select 6 To exit the menu select Mode Standard Engine Switch Picture Picture Advanced System OSD settings Custo...

Страница 65: ... Magyar Serbo croatia Română Nederlands Русский Svenska Português 日本語 繁體中文 简体中文 Display Time Adjusts the display time of the OSD menu 5 Sec 10 Sec 15 Sec 20 Sec 25 Sec 30 Sec Custom Key 1 Sets the function to be accessed by custom key 1 Engine Switch Picture mode ULMB Black eQualizer Low Blue Light Brightness Contrast Custom Key 2 Sets the function to be accessed by custom key 2 Custom Key 3 Sets ...

Страница 66: ...urrent monitor property settings Input Current Resolution Optimum Resolution best with the monitor Mode Reset All Resets all mode color and geometry settings to the factory default values YES NO Item Function Range Downloaded from ManualMonitor com Manuals ...

Страница 67: ...e adjustments based on these instructions How do you use a VGA extension cable Remove the extension cable for the test Is the image now in focus If not optimize the image by working through the instructions in the Adjusting the refresh rate section on the link Adjusting the Screen Resolution It is normal for blurring to occur due to conduction losses in extension cables You can minimize these loss...

Страница 68: ...necessary support Is the prompt on the display not illuminated at all Check the power supply mains socket the external power supply and the mains switch The image is distorted flashes or flickers Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions You are running the monitor...

Страница 69: ...the external speakers are USB powered check whether the USB connection is OK Increase the volume volume may be muted or too low on the external speakers Video signal output error If 2 input sources are connected to your monitor for Classic and G SYNC modes separately chances are that the computer compatibility may lead to video signal output error on the monitor Try the following to solve the prob...

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