Belshaw Bros., Inc. doing business as Belshaw Adamatic Bakery Group
Phone (+1) 253-886-5340
Revised 08/31/15
Limited Warranty
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Belshaw Adamatic Bakery Group
Limited Warranty / Return Policy
Subject to the terms and limitations set forth in this limited warranty
(“Limited Warranty”), Belshaw Adamatic Bakery Group (also referred to
as “the Manufacturer”) warrants to the original purchaser (“Purchaser”)
of Manufacturer’s equipment and parts (“Products”), Belshaw Adamatic
Bakery Group’s manufacture and assembly of Products to be free from
defects in workmanship and material which would result in product
failure under normal use and service. Belshaw Adamatic Bakery
Group’s entire liability under this Limited Warranty is limited to either
repairing or replacing at Manufacturer’s factory or on Purchaser’s
premises, at Belshaw Adamatic Bakery Group’s option, any Products
purchased by Purchaser which shall be determined by the
Manufacturer to be defective. If necessary to return Products to
Manufacturer’s factory, Products must be shipped by Purchaser with
transportation charges prepaid by Purchaser
.
Belshaw Adamatic Bakery Group reserves the right to make changes in
design or add any improvement to its Products at any time without
incurring any obligations to install the same on Products previously
sold.
Possession, use or operation of Products sold hereunder for any other
than their designed purpose, or use of Products which are in poor
repair, modified, improperly operated, or neglected, is done at the
Purchaser’s risk. Belshaw Adamatic Bakery Group hereby disclaims
any liability for these actions and shall not be liable for defects in or for
any damages or loss to any property which is attributable to such
actions.
Under no circumstances shall Belshaw Adamatic Bakery Group be
liable for any indirect, special, incidental, or consequential
damages arising out of, or from the use of its Products by
Purchaser, its assignees, employees, agents or customers.
THIS LIMITED WARRANTY SHALL BE PURCHASER’S SOLE AND
EXCLUSIVE REMEDY WITH RESPECT TO DEFECTIVE PRODUCTS.
Warranty Period
This Limited Warranty covers Products manufactured by Belshaw
Adamatic Bakery Group and sold by Belshaw Adamatic Bakery Group
or its authorized distributor (“Distributor”) or authorized dealer
(“Dealer”), and this Limited Warranty shall extend for a period of one (1)
year from date of shipment to Purchaser, and to the original Purchaser
only.
Limited Warranty
With respect to products not manufactured by Belshaw Adamatic
Bakery Group, warranty coverage shall be limited to the warranty of the
original manufacturer of the product, or the Belshaw Adamatic Bakery
Group Limited Warranty, whichever is the lesser coverage period.
Replacement Products provided under the terms of this Limited
Warranty are warranted for the remainder of the original warranty
period applicable to the Product.
Exclusions
This Limited Warranty excludes from its coverage and does not apply
to: (a) solenoid and relay coils; (b) lamps; (c) “O” rings; (d) belts; and
(e) impellers. This Limited Warranty also excludes the cost of labor for
removing and replacing Products subject to a warranty claim, other
than the labor incurred directly by the Manufacturer when, in Belshaw
Adamatic Bakery Group’s opinion, a repair of the Product by the
Manufacturer is justified.
Warranty Claims
In case of warranty claims relating to your Product, you must follow the
instructions below.
Report Claims to Your Authorized Distributor or Dealer or to
Belshaw Adamatic Bakery Group
As soon as you discover a problem, contact the Distributor or Dealer
from whom you purchased the Product or Belshaw Adamatic Bakery
Group. Your Distributor or Dealer will notify Belshaw Adamatic Bakery
Group for you.
Only Belshaw Adamatic Customer Service can
approve or authorize warranty claims.
You must state the following:
1. Your name, company name, and telephone number
2. The location, phone number, and contact name where the Product
is located
3. The invoice number and date of purchase of the Product
4. The Model and Serial Number of the Product, as written on the
data tag attached to the Product
5. A description of the problem and how it occurred
Shipping Damage and Missing Items
Damage to the Packaging or Crate.
On delivery, promptly check all
packages thoroughly for any sign of damage. In cases of visible
damage,
always note the damage on the Delivery Receipt.
Failure
to note damage is taken by the Freight Carrier to mean that the
package is in good condition at time of receipt, and can result in denial
of a Freight Claim. Take photographs that clearly show the damage.
Damage to Products.
If you find any damaged Product inside the
shipment, photograph the damage both inside and outside of the
package. Do not throw the packaging away. Photos of the package
and contents are needed to show the condition of the Product at the
time it was received.
Missing Items.
As soon as you believe any items to be missing from a
shipment, promptly report this to the Distributor or Dealer from whom
the Product was purchased or to Belshaw Adamatic Bakery Group. If
possible, photograph the entire contents of the delivery and email this
to your Distributor or Dealer, or to Belshaw Adamatic Customer Service
Returning Products to Belshaw Adamatic Bakery Group
Under the terms of the Limited Warranty, you may be asked to return to
Belshaw Adamatic Bakery Group any Product that is the subject of a
warranty claim. These Products must be clearly labeled with a Return
Goods Authorization Number (“RGA Number”) given to you by your
Distributor or Dealer, or by Belshaw Adamatic Customer Service.
Products received without an RGA Number will not be processed. All
Products must be shipped freight prepaid by the Purchaser to Belshaw
Adamatic Bakery Group at the address below.
Contacting Belshaw Adamatic Bakery Group
At any time, you can contact Belshaw Adamatic Bakery Group
customer service for assistance:
Belshaw Adamatic Bakery Group Customer Service
814 44th St. NW, Suite 103,
Auburn WA 98001, USA
Phone: 800-578-2547 (USA/ Canada) or (+1)253-886-5340
(Worldwide)
Email:
Office Hours: Monday – Friday, 6am to 4pm, USA Pacific Time
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