F5D7234-4 v4 Wireless G Router User Manual Rev1
Page 49 of 61
Problem:
I can’t connect to the Internet wirelessly, and my network name is not listed.
Solution:
If the correct network name is not listed under “Available Networks” in the
wireless configuration utility, please attempt the following troubleshooting steps:
1. Temporarily move your computer, if possible, five to 10 feet away from the
Router. Close the wireless configuration utility, and reopen it. If the correct
network name now appears under “Available Networks”, you may have a
range or interference problem. Please see the suggestions discussed in the
section titled “Placement of your Router for Optimal Performance” in this
User Manual.
2. Using a computer that is connected to the Router through a network cable (as
opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting
is found on the Router’s wireless “Channel and SSID” configuration page.
If you are still unable to access the Internet after completing these steps, please
contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private Network
(VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
between devices increases. Other factors that will cause signal degradation
(metal is generally the worst culprit) are obstructions such as walls and metal
appliances. As a result, the typical indoor range of your wireless devices will be
between 100 to 200 feet. Note also that connection speed may decrease as you
move farther away from the Router or access point.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet away from the
Router.
Changing the Wireless Channel
Depending on local wireless traffic and interference, switching the wireless
channel of your network can improve performance and reliability. The default
channel the Router is shipped with is channel 11. You may choose from several
other channels depending on your region (see the section titled “Changing the
Wireless Channel” on page 48 for instructions on how to choose other channels).
