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TROUBLESHOOTING, SUPPORT, AND WARRANTY

Limiting the wireless transmit rate – Limiting the wireless transmit rate can 
help improve range and connection stability . Most wireless cards have the 
ability to limit the transmission rate . To change this property in Windows, go to 
the Windows Control Panel, open “Network Connections”, and double-click on 
your wireless card’s connection . In the properties dialog, select the “Configure” 
button on the “General” tab, then choose the “Advanced” tab and select the  
rate property .

Wireless client cards are usually set to automatically adjust the wireless 
transmit rate for you, but doing so can cause periodic disconnects when the 
wireless signal is too weak; as a rule, slower transmission rates are more  
stable . Experiment with different connection rates until you find the best one 
for your environment . Note that all available transmission rates should be 
acceptable for browsing the Internet . For more assistance, see your wireless 
card’s user manual .

I’ve installed this new Router and some of my network clients 

(computers, game consoles, etc .) are now unable to connect .

Your new Router came pre-configured with a network name and 
password, found printed on an attached card . All clients must use this 
network name and password to connect wirelessly to your Router . You 
will need to find the network settings on your client, select the network 
name printed on the card from the list of available networks, and 
enter the password when prompted to join the wireless network .

Содержание AC 1600 DB

Страница 1: ...USER MANUAL F9K1119 8860 00004 Rev A01 WIRELESS AC GIGABIT ROUTER AC1600 DB ...

Страница 2: ...6 Configuration 32 Getting to Know Your Router 33 Front Panel 33 Back Panel 34 Technical Details 35 Technical Features 35 System Requirements 36 Using Your Router 37 Auto Update on Your Belkin Router 37 Updating the Router s Firmware via the Web Interface 38 Resetting the Router 41 Restoring Your Router to Factory Defaults 41 Troubleshooting Support and Warranty 44 Troubleshooting 44 Technical Sup...

Страница 3: ...on card attached to router Quick Setup Guide Initial Setup Where to Place Your Router For the best results place the Router next to your modem in an open location away from large metal objects and magnets such as those found in speakers Raising the Router above floor level can improve the strength of your wireless signal GETTING STARTED ...

Страница 4: ...up this will need to be disconnected at this time as well Connect your Router to your modem using the cable already attached Power up your modem by plugging in its power supply If your modem has a battery backup it can be reconnected at this time you may need to hold the reset button for 10 seconds Power up your Router by plugging in its power supply ...

Страница 5: ...r Use your computer tablet or smartphone to connect to the wireless network shown on the network ID card For information on how to connect your wireless devices please see the Connect Your Wireless Devices section on page 20 When requested please enter the password security key provided on the card When your device has connected to the Router use a browser to visit http router The router homepage ...

Страница 6: ...ink and proceed to page 10 After several moments your Router should automatically detect your Internet connection and restart This can take anywhere from 30 seconds to 3 minutes depending on your connection type If your Router is unable to establish an Internet connection on its own you may be asked to restart your modem or provide a username and password if your connection requires one Follow the...

Страница 7: ...nce your Router is online it will determine if there is a firmware update available and offer to install it Please allow up to 5 minutes for the firmware to update If there are no updates available then setup will proceed ...

Страница 8: ...ing your existing devices to the new router much easier If you decide to change these settings then enter the new values and click Save and Continue Note The password must be at least 8 characters long If you changed your network name and password make note of it on the service card located on the foot of the Router You will then have to connect to the new network ...

Страница 9: ...ty to register your Router This will help technical support if there is a problem with your Router Simply complete each of the required fields and click Complete Registration If you don t want to register right now click Register Later to proceed ...

Страница 10: ... with your Router This screen shows you optional software that is available for your Router such as the USB software to allow you to print through the Router s USB port If you wish to download and install any of these software programs simply click on the button appropriate for your device ...

Страница 11: ...ur Router and hold for two seconds The WPS light small light above WPS button will blink blue while it listens for your Wi Fi device Once a connection is established the light will turn blue and then go out If a connection is not established the light will blink amber You may repeat the process to try again You can repeat this process for each WPS enabled device you d like to add to your network W...

Страница 12: ... type of connection your ISP provides Refer to page 16 for a description of the connection types If the selected connection type requires additional information such as an ISP username and password the system will ask you for it At the next screen you will be invited to change your network name and password Reusing your previous network name SSID and password makes connecting your existing devices...

Страница 13: ... Save and Continue Note The password must be at least 8 characters long If you changed your network name and password make note of it on the service card located on the foot of the Router You will then have to connect to the new network Please refer to page 20 to do this Click Great what s next ...

Страница 14: ...chnical support if there is a problem with your Router Simply complete each of the required fields and click Complete Registration If you don t want to register right now click Register Later to proceed At the next screen you can download optional software that was bundled with your Router ...

Страница 15: ... Router such as the USB software to allow you to print through the Router s USB port If you wish to download and install any of these software programs simply click on the button appropriate for your device When finished installing optional software click Thanks take me to the dashboard ...

Страница 16: ... now at your Router s dashboard Your Router is now set up and ready to use The status of your Internet connection is shown in the upper left corner of the Router s homepage If it does not say Online troubleshooting information will be displayed ...

Страница 17: ...15 GETTING STARTED Manually Configuring Your Router s Internet from the Dashboard To set up your ISP connection manually select ISP Connection Type from the list under the header WAN Settings ...

Страница 18: ...RTED Dynamic Connection Cable and fiber customers generally require a dynamic connection Some DSL customers require a PPPoE connection Let s try dynamic first Select Dynamic from the menu that appears and press Next ...

Страница 19: ...uired Hit Save The Router will restart If after a few minutes your Internet Status says Online you re done You can surf the Internet If these steps do not work try restarting your modem and repeating the process If not we ll try a PPPoE connection next ...

Страница 20: ...18 GETTING STARTED PPPoE Connection Some DSL customers require a PPPoE connection Select PPPoE this time and press Next ...

Страница 21: ...t provider and click Save Ignore the other fields unless required by your ISP The Router will restart If after a few minutes your Internet Status says Connected you re done You can surf the Internet If these steps do not work try restarting your modem and repeating the process ...

Страница 22: ...Your Wireless Devices iOS iPhone iPad and iPod touch 1 Open the Settings app and select the Wi Fi menu item 2 Select your wireless network from the list that appears there If asked to do so enter the network password Mac OS X Your Mac provides a menu of available wireless networks at the right end of the menu bar 1 Click on the icon showing wireless waves 2 Select your wireless network from the li...

Страница 23: ...ter your network password network key Windows Vista and Windows XP Your device provides a menu of available wireless networks at the right end of the task bar 1 Right click on the icon that shows a computer with wireless waves XP or two computers Windows Vista 2 Choose View Available Wireless Networks XP or Connect to a network Vista from the menu 3 Select your wireless network from the list If as...

Страница 24: ...22 ADDITIONAL CAPABILITIES Adding USB Devices 3 0 ...

Страница 25: ...me If your disk has an optional power supply please use it while the disk is attached to your Router Adding a Printer You can add a printer to your network via your Router s USB port Once connected you can print from various computers and wireless devices within your network Plug your printer s USB cable into the USB port located on the back of your Router You can manually check the status of your...

Страница 26: ... USB Devices Other USB devices may also be shared via your Router Plug your device into the USB port located on the back of your Router Computers running the Belkin USB Print and Storage Manager will be able to make use of the shared device ...

Страница 27: ...ftware USB Print and Storage Center The USB Print and Storage Center helps to manage and monitor the use of your USB printers scanners hard drives and other devices that are connected to your Router s USB port and shared across your network ...

Страница 28: ... network name and password for the guest network is located on the network information card found under the foot of your Router A person using your guest network will be able to join without a password but will be shown a login page when they attempt to surf the Web They will need to enter the guest password into this page to continue ...

Страница 29: ...vices on your network automatically If you want to configure Media Server by myTwonky visit http router and choose Media Server There are several settings in the configuration page DLNA Server Enables or disables your media server Server Name The name under which other devices will see your content Refresh Re scans your USB storage devices for media content Shared Drives Shows information about an...

Страница 30: ...ther non family friendly sites 2 Block malicious and adult sites 3 Block malicious sites 4 No filters If you think a site should be added to the filtering list submit a request at safeweb norton com Content filtering may not work as intended if 1 You are connecting through a VPN router 2 You are routing traffic through a proxy server 3 You have previously visited the site and it has been stored in...

Страница 31: ...nline entertainment experience There are two ways to enable Intellistream Run a Speed Test In order for Intellistream to provide you the best media experience your Router needs to know what your approximate Internet speeds are Click Run a Speed Test and the test will begin Once complete you will see the results ...

Страница 32: ...S If your Internet speed is greater than 70Mbps when downloading Intellistream QoS will only improve your uploading experience Refresh This will retest your Internet speed When you click Save your Router will save your changes ...

Страница 33: ...PABILITIES When you click Save your Router will save your changes Intellistream is now enabled Manual set This will let you set your approximate Internet speeds If you do not know your Internet speeds contact your ISP ...

Страница 34: ... features that are not present in current IP addresses Contact your ISP to inquire about their support for IPv6 Pass Through Devices connected to your Router can talk to each other using native IPv6 packets but information will be sent to all connected devices Pass through is not efficient and is not recommended for consistent use ...

Страница 35: ...ive B Wi Fi Protected Setup WPS Light and Button The WPS button on the front of your Router can be used to help establish a secure connection between your Router and other WPS enabled Wi Fi devices such as computers To use WPS refer to page 9 The small light near the WPS button shows what is happening while you are using WPS to establish a connection Off Idle Blinking Blue The Router is listening ...

Страница 36: ...atus Off No USB device is connected or the attached USB device is not in use Blinking Please wait to unplug the device until the light turns off On The USB device is connected and being shared on your network D Reset Button This button is used to restart your Router in rare cases when it functions incorrectly Resetting the Router will preserve your settings This button may also be used to restore ...

Страница 37: ...outer is equipped with a firewall that will protect your network from a wide array of common attacks and viruses Universal Plug and Play UPnP Compatibility UPnP offers seamless operation of voice and video messaging games and other applications that are UPnP compliant Web Based Advanced User Interface You can easily make changes to your Router s advanced settings through your web browser These cha...

Страница 38: ... on each computer RJ45 Ethernet networking cable Internet browser Setup A computer running Internet Explorer 8 or higher Firefox Google Chrome or Safari Minimum 1GHz processor and 512MB RAM Or a smart device running iOS or Android operating systems USB Print and Storage Manager Windows XP SP3 or higher Windows Vista or Windows 7 or Mac OS X v10 5 or above Minimum 1GHz processor and 512MB RAM 50MB ...

Страница 39: ...to the dashboard and alert you with a message at the top of the screen if there is an update available You can choose to download the new version or ignore it You will see a series of prompts warning you that the firmware is about to be updated Please do not disconnect the power from the Router at this time as it could cause the system to fail ...

Страница 40: ...and download the firmware file from the Belkin support site Type your part number into the search box in the top right corner and look for Firmware in the title 2 Save the file to a location on your computer where you can get to it easily such as your desktop 3 Connect the computer to one of the four LAN ports on the Router refer to image 4 Open a web browser on the computer 5 In the address bar o...

Страница 41: ...ward the bottom 7 Click the Choose File button toward the middle of the screen to search for the file you saved previously Note The firmware version in the image above is depicted as an example Your file name will vary depending on your model and version ...

Страница 42: ...elling you the Router will not respond during the upgrade and warning you not to remove the power supply from the Router Click OK once more Congratulations The firmware has been updated successfully 8 Select the firmware file by left clicking on it and then click the Open button in the lower right corner of the window This will take you back into the Router s interface ...

Страница 43: ...tion in instances where you may have forgotten your custom password Resetting the Router Push and release the Reset button The lights on the Router will momentarily flash The Router light will begin to blink When the Router light becomes solid again the reset is complete Restoring Your Router to Factory Defaults Press and hold the Reset button for at least 5 seconds and then release it The lights ...

Страница 44: ... web interface This may be because the Router is not performing as expected or you wish to remove all previously configured settings Setup steps 1 Open a web browser on the computer 2 In the address bar of the web browser type http router or http 192 168 2 1 3 Click on Restore Factory Defaults in the left hand column under the Utilities heading ...

Страница 45: ...hat says Warning All your settings will be lost Are you sure you want to do this Click OK 6 The Router will begin the restoring process Once the restore is complete the Router will reboot Note This may take several minutes Your Router has been successfully restored to its factory settings ...

Страница 46: ... Router via a network cable visit http router and ensure that Broadcast SSID is ON This setting is found on the Channel and SSID page My wireless network performance is slow inconsistent suffers from weak signal or I m having difficulty maintaining a VPN connection Wireless technology is radio based which means connectivity and the throughput performance between devices decreases when the distance...

Страница 47: ...ts when the wireless signal is too weak as a rule slower transmission rates are more stable Experiment with different connection rates until you find the best one for your environment Note that all available transmission rates should be acceptable for browsing the Internet For more assistance see your wireless card s user manual I ve installed this new Router and some of my network clients compute...

Страница 48: ... Select WPA WPA2 from the drop down menu under the Authentication heading 4 Enter a password This can be from 8 63 characters of your choice including spaces and punctuation OR a 64 digit hexadecimal number using only the numbers 0 9 and letters A F 5 Click Save to finish Your wireless connection is now encrypted Each computer using your wireless network will need to use the new key Note If you ar...

Страница 49: ... are configuring the Router over a wireless connection you will have to re connect to the Router after changing any security settings Note Some older networking hardware supports only 64 bit WEP encryption If your older computers cannot connect to your network try 64 bit WEP A disk I plugged into the USB port is not showing up on my computer 1 Try unplugging and re plugging the disk Please check t...

Страница 50: ...of available devices View the properties of the printer and check that auto connect is selected A different sort of USB device that I plugged into the USB port is not showing up on my computer Most USB devices other than disks and printers must be accessed via the USB Print and Storage Center 1 Try unplugging and re plugging the device Please check that the USB connector is firmly plugged into the...

Страница 51: ...RRANTY Technical Support US http www belkin com support UK http www belkin com uk support Australia http www belkin com au support New Zealand http www belkin com au support Singapore 1800 622 1130 Europe http www belkin com uk support ...

Страница 52: ...s unable to repair or replace the product for example because it has been discontinued Belkin will offer either a refund or a credit toward the purchase of another product from Belkin com in an amount equal to the purchase price of the product as evidenced on the original purchase receipt as discounted by its natural use What is not covered by this warranty All above warranties are null and void i...

Страница 53: ...t and how to proceed with your claim Belkin reserves the right to review the damaged Belkin product All costs of shipping the Belkin product to Belkin for inspection shall be borne solely by the purchaser If Belkin determines in its sole discretion that it is impractical to ship the damaged equipment to Belkin Belkin may designate in its sole discretion an equipment repair facility to inspect and ...

Страница 54: ...low limitations on how long an implied warranty lasts so the above limitations may not apply to you IN NO EVENT SHALL BELKIN BE LIABLE FOR INCIDENTAL SPECIAL DIRECT INDIRECT CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS BUT NOT LIMITED TO LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BELKIN PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES This warranty gives you specific leg...

Страница 55: ...sidential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be...

Страница 56: ...s with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter ...

Страница 57: ...ne iPod touch Mac Mac OS and Safari are trademarks of Apple Inc registered in the U S and other countries Windows Windows Vista Internet Explorer and DirectX are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Android and Google Chrome are trademarks of Google Inc belkin com ...

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