44
TROUBLESHOOTING, SUPPORT, AND WARRANTY
Troubleshooting
I can’t connect to the Internet wirelessly .
If the light on the front of the Router is solid blue, then your Router is connected
to the Internet . You may not be connected to the Router’s wireless network . Please
refer to “Connect Your Wireless Devices” on page 20 of this manual for instructions .
If your Windows XP computer is running SP2, you will not be able to set up the
Router via the wireless setup process . You will need to either update to Windows
XP SP3 or complete the setup via a wired connection .
I can’t connect to the Internet wirelessly and my network name is not listed in
Available Networks .
1 . Verify that your Router is on and the front-panel light shows solid blue .
2 . If you are far from the Router, you might try moving closer to see if you might
have been out of range .
3 . Using a computer attached to the Router via a network cable, visit
http://
router/
and ensure that “Broadcast SSID” is ON . This setting is found on the
“Channel and SSID” page .
My wireless network performance is slow, inconsistent, suffers from weak signal,
or I’m having difficulty maintaining a VPN connection .
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases . Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions
such as walls and metal appliances . Note also that connection speed
may decrease as you move farther away from the Router .
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer within 10 feet from the Router if possible .
Changing the wireless channel – Depending on local wireless traffic
and interference, switching the wireless channel of your network can
improve performance and reliability . See the section titled “Changing the
Wireless Channel” for instructions on how to choose other channels .
