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Authorisations

Factory Settings on Delivery

Callback on busy

Multiple seizure at the
parallel terminal s

Switch authorization

Display phone number off
(intern)

Display phone number off
(extern)

Display phone number off/on
per connection

Dial in (incoming)

Pickup from group

Pickup selective

Take

Call removal

Calling suppression at the
parallel terminal

Reaction: connection will be
disconnected

display phone number off
(intern)

Call queue

Call forwarding

Call forwarding

Call forwarding to extern

Call forwarding of MSN
groups

Call forwarding door call

User group settings

Function / Authorisation

Standard Adminis-

trators

Guests

Содержание Forum 526

Страница 1: ...Belgacom Forum 525 526 Mounting and Commissioning Manual...

Страница 2: ...ernet www belgacom be pabx You can contact our Support on the following telephone numbers in Dutch 0800 22 400 in French 0800 33 400 in German 0800 44 400 in English 0800 55 400 Forum 5000 and Forum 5...

Страница 3: ...25 Upgrade Licence 25 Technical Notes 26 Updating 27 Installation 28 Scope of Delivery 28 Safety Precautions 28 Mounting Location 29 Wall Mounting 30 Installing Interface Cards 31 z V 24 and Doorstati...

Страница 4: ...Internal External S0 Ports 44 z Upn Ports 44 z a b Ports 45 z COM Port 47 z LAN Port 47 Forum Phone 515 525 535 Extensions and Accessories 48 Power Supply Unit 48 Key Extensions 49 Headset 52 PRA Conn...

Страница 5: ...Messages as E Mail 71 z Loading SW Updates 72 z Resetting the System Data 72 z Basic Hardware Settings Switch 73 z Generating Your Own MoH Files 74 Configuration Examples 75 Forum 525 526 in Computer...

Страница 6: ...eway MGW 103 z Software MGW 103 z MGW Interface Card 104 SIP Telephony 105 z External SIP Connections 106 z Internal SIP Subscribers 108 z Forum IPhone 512 Forum IPhone 545 SIP Telephones 112 VoIP Sys...

Страница 7: ...146 z Protocol Q SIG or DSS1 146 z Master Slave 146 z L1 Clock 147 Point to Point Connection Lines 148 z Direct Connection 148 z Connection via an Active Transmission System 149 z Connection via the P...

Страница 8: ...Configuration 170 z Implementation 171 Team Functions 172 Introduction 172 z Explanation of Keys 172 z Team Configuration 174 Examples of Use 175 z Executive Secretary Team 175 z Three member Team 177...

Страница 9: ...hone Book 193 z Making Calls Between Companies 194 z Billing Charges per Company 194 Configuring the PC Software 195 Using the Systray Display 196 Browser for Forum CTI and Forum Hotel 197 Synchronisi...

Страница 10: ...8 DECT 216 LAN 217 Internet 219 Technical Specifications 220 Environmental Information 222 Index 223 Technical support for your Forum telephone exchange 227...

Страница 11: ...connecting and commissioning the terminals z about installation and configuration of software and single components are for these people only Please note The Forum 525 526 may only be installed and se...

Страница 12: ...Telephony The Forum 525 526 communications system is designed to be connected to an ISDN basic access using the DSS1 protocol Sys tem access point to point and multi terminal access point to multipoin...

Страница 13: ...526 under the number of the caller this will be displayed instead The Forum 525 526 can be integrated into an existing network LAN and be used by all workstations as an Internet access router and mail...

Страница 14: ...ing function With an additional licence the web application Forum Count can be used This web application enables you to register and store telephony connections and evaluate the connections with user...

Страница 15: ...ections as SIP trunk lines Setting up and using external SIP connections is completely transparent for telephone users providing them with easy access to low cost Internet telephony and a fallback to...

Страница 16: ...be found in the Configurator online help files Internet Access It is possible to connect individual PCs to the Forum 525 526 via the internal S0 ports or to connect an entire LAN to the Forum 525 526...

Страница 17: ...emselves can let themselves be notified of new voicebox messages via e mail Important events and errors are kept by the Forum 525 526 in an internal log book the error store To inform or alert the sys...

Страница 18: ...e real ised by installing a specific combination of interface cards for this purpose An overview of available interface cards can be found in the Interface cards chapter in the section Forum 525 526 5...

Страница 19: ...ions The Standard user group is well suited as a starting point for creating user groups for normal users of the sys tem e g the staff members of a company because of its default settings Note When th...

Страница 20: ...ersonal 20 20 0 Dial in outgoing External Interna tional Internatio nal Incoming only Immediate external line seizure External line seizure over operator LCR Deactivate LCR LCR at call forwarding to e...

Страница 21: ...ff on per connection Dial in incoming Pickup from group Pickup selective Take Call removal Calling suppression at the parallel terminal Reaction connection will be disconnected display phone number of...

Страница 22: ...warding Connection External to external 3 party conference Park call MOH at external connections MOH at internal connections Protection Call protection ringing tone ringing tone off Call waiting prot...

Страница 23: ...All keys locked Programming function keys Menu and ABC keys DECT trunc keys Disconnect ISP connection Connection data Send incoming connections Send outcoming connections Recording incoming connectio...

Страница 24: ...0 Create costs Network RAS Callback none none none E mail notification Send E mails CSTA CSTA menu CSTA key CSTA data Other Speed dialling Door opener Keypad dialling Time control SMS stationary Booki...

Страница 25: ...eactivated z The telephone lock can be activated The terminal PIN is 0000 z The white list black list and call filter are not preconfigured and therefore not active If these lists are configured they...

Страница 26: ...n disconnect existing Internet connections via the Web console of Forum 525 526 and from a system terminal if this function has been configured on this terminal The following IP addresses are preset f...

Страница 27: ...unications system This offers an extended range of functions as opposed to the Forum 525 prior model You can also use these features as needed on an existing Forum 525 communications system You can th...

Страница 28: ...oints z A 256 MByte CompactFlash card is the prerequisite for updating to release 7 z The system software is divided into 2 parts a software container with the firmware which you load into the communi...

Страница 29: ...try from the selections offered Take note of the expected file name displayed Load the firmware extensions with the Browse and Load buttons 4 Optional Then open the System Licences page Enter the auth...

Страница 30: ...l Please note Installation and maintenance should only be per formed by specially trained personnel Always remove the power plug from the mains socket before opening the housing cover and or connectin...

Страница 31: ...o connect the Forum 525 526 to a Local Area Network LAN Do not allow any fluid to penetrate the Forum 525 526 because this may cause electric shocks or short circuits Do not install the Forum 525 526...

Страница 32: ...y or similar apparatus Use a separate 230 V power circuit and install overvoltage protec tion Wall Mounting The Forum 525 526 is mounted on the wall with three screws as shown in this diagram Mounting...

Страница 33: ...station equipment slots The Forum 525 526 has two slots in which special interface cards can be operated V 24 and doorstation equipment You can see the location of these slots in the diagram z The doo...

Страница 34: ...mponent side must face to the right Ensure the plug in connection is sitting securely 4 Connect the required port cable to the corresponding pressure terminals or RJ45 jacks see also Positions of the...

Страница 35: ...ll the pressure terminals in a group are the same colour z The slots are not of the same type Therefore some of the available interface cards may not be operated in all slots Note the overview under I...

Страница 36: ...configured indi vidually for commissioning You can query the status of the interface cards in the Web console when the Forum 525 526 is operational again To do this call up the Telephony Ports Slots...

Страница 37: ...ect to a PC to configure and transmit connection data designed as an RJ45 jack z Two ports to the LAN 100BaseT designed as RJ45 jacks z One CompactFlash socket to incorporate a type I or type II Compa...

Страница 38: ...igital extensions 4 x Upn z z z Upn also usable for DECT RFP Forum 523 525 Card 8 digital extensions 8 x Upn z z z Upn also usable for DECT RFP Forum 523 525 Card 2 S0 T0 6 digital extensions 2 x S0 a...

Страница 39: ...t 1 Slot 2 Slot 3 Slot 4 Slot 5 Upn 1 1 Upn 1 2 Upn 1 3 Upn 1 4 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Upn 3 1 Upn 3 2 Upn 3 3 Upn 3 4 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Upn 1 1 Upn 1 2 Upn 1 3 Upn 1 4 Upn 2...

Страница 40: ...2 5 a b 2 6 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 3 5 a b 3 6 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a b 2 1 a b 2 2 a b 2 3 a b 2 4 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 4 1 a b 4 2 a b 4 3 a b 4 4 a b 5 1...

Страница 41: ...port configuration in the Configurator on the Web console You can connect up to eight terminals on every internal S0 bus up to three of the terminals can operate without an external power supply The...

Страница 42: ...ule for an external S0 port The port assignment of the pressure termi nals is changed when the switch is made from internal to external operation This can be seen in the diagram Tip Let us say you hav...

Страница 43: ...The power consumption of each Upn port is approx 3 W Pin assignment of the S0 and Upn ports a b Ports The a b ports are for operating analogue devices e g a fax machine modem or telephone The maximum...

Страница 44: ...0 Mbit hub The LAN ports LAN0 and LAN1 support 10 Mbit s and 100 Mbit s transmission speeds in half or full duplex operation The change in transmission rate and mode of operation is automatic auto sen...

Страница 45: ...wisted pair line You can also use a switchable port on the hub which is usually indicated by an X Power Failure In the event of a power failure all the contents in the memory programme and user data a...

Страница 46: ...he DSS1 protocol Euro ISDN Upn Ports A system terminal can be connected to every Upn port by a twin wire cable The Forum Phone 515 525 535 and the Forum Phone 520 530 are cord bound system terminals T...

Страница 47: ...ons regarding the connection of analogue devices Devices not meeting the technical requirements of the Forum 525 526 can cause damage to it Analogue Telephones Only analogue telephones supporting tone...

Страница 48: ...z The Doorphone should be set to its factory setting z In the Telephony Ports a b Change menu in the Configurator select Doorstation 2 wire under Type Deactivate the Actuator option if you want to us...

Страница 49: ...t can be up to three metres long A PC for configuring the Forum 525 526 or transmitting call data can be connected to the COM port This call data can be evaluated in detail with a call charge registra...

Страница 50: ...IPhone 525 535 IP system telephones with or without key extension where no Power over LAN is available in the network Connecting the Power Supply Unit to an IP Telephone The connector for the power su...

Страница 51: ...ll keys or assigned functions or destination call numbers Users can change this programming as required The maximum distance between the connecting socket that the telephone key extension device combi...

Страница 52: ...yourself and your tools before and during any installation work on the Forum 525 526 and any connected terminals Use dis charging underlays or antistatic mats where possible Please note Never attach a...

Страница 53: ...ephone 5 Connect the power supply unit to the mains power supply 6 Connect the system telephone with the Upn or ethernet port Underside of the device key extension left and system telephone right This...

Страница 54: ...1 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of informa tion technology equipment including electrical business equip ment Connecting a Headset to a System...

Страница 55: ...ons It is not sufficient to install a Upn interface card e g 4 x Upn into slot 2 In every case you need to run a Upn interface card 4 x Upn 8 x Upn or 2 x S0 and 6 x Upn in slot 1 in order to operate...

Страница 56: ...mains plug of the Forum 525 526 2 Open the housing cover of the Forum 525 526 3 On the module board remove the protective covers of the two S2M slots A and B Position of the S2M slots on the module b...

Страница 57: ...e TX lines of the other PBX Example of the wiring of the S2M port for two Forum 525 526 The pressure terminal is a 5 pin connector The additional terminal is used to connect the shielding of a shielde...

Страница 58: ...gured 9 Pull out the mains plug of the Forum 525 526 again and close the housing 10 Reconnect the Forum 525 526 to the power supply Configuration The menu item S2M appears in the Configurator menu Tel...

Страница 59: ...ly be laid inside buildings Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable to connect the Forum 526 Rack to a Local Area Network LAN The ambient temperature of the Forum 526 Rack...

Страница 60: ...19 inch panel with flange for mounting in installation cabinet z Height 3U z Depth approx 340 mm Weight approx 7 8 kg Connection of 230 VAC power supply on rear side via inlet connec tor for non heati...

Страница 61: ...esponding RJ 45 sock ets changes Upn a b Pin 4 5 Intercom Pin 3 4 Door 1 Pin 5 6 Door 2 Sensor Pin 1 2 S1 Pin 3 4 S2 Pin 5 6 S3 Pin 7 8 S4 Actor Pin 1 2 A1 Pin 3 4 A2 Pin 5 6 A3 Pin 7 8 A4 S0 Pin 4 5...

Страница 62: ...LOT1 SLOT5 An LED will show a constant light if an interface card is inserted into the corresponding slot and the operating software has detected an interface card An LED will blink if an error condit...

Страница 63: ...to use certain system services z carry out further system maintenance z use PC supported telephony functions z read out call charge information z access the Forum 525 526 telephone book The Web conso...

Страница 64: ...will find the IP settings in Windows 2000 XP under Start Settings Network connections Local Area Connection Open the dialogue box Local Area Connection Properties and then the dialogue box Internet P...

Страница 65: ...on a connected system telephone You can also view the net mask by entering the procedure 1 8 3 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server whic...

Страница 66: ...partments and the internal call numbers you want to allocate to them z For Internet access the Internet service provider access data Data not available for initial configuration can be updated or cor...

Страница 67: ...log on For the initial configuration enter your user name Administrator password for the initial configuration leave this box blank 4 Confirm this by clicking on OK Forum 525 526 dialogue box for ini...

Страница 68: ...user group In your initial configuration you should configure additional user groups with restricted authorisations and assign them terminals as required by your users To support your next configurat...

Страница 69: ...s in the Configurator you must save the configuration see also Saving and Loading the Configuration on page 67 2 Then select the Log off command in the upper menu bar Saving and Loading the Configurat...

Страница 70: ...onnec tion or via an Internet connection reverse ssh tunnel In the fac tory setting on delivery two Belgacom Remote Service Centre tel ephone numbers are preset under which a system technician can dia...

Страница 71: ...on activates the DTMF evaluation for the next voice call You can add additional phone numbers for remote configuration on the configurator s Telephony Extended Remote service menu page Activate the IP...

Страница 72: ...he user Administrator logs in and another user with adminis tration rights is already logged in then the administrator can for cibly log the other user off in order to configure This functionality for...

Страница 73: ...nt events and errors are kept by the Forum 525 526 in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail I...

Страница 74: ...he Forum 525 526 For further information refer to the online help documentation under the item System Firmware Resetting the System Data You can restore the factory settings of the Forum 525 526 in th...

Страница 75: ...h is designed as a key switch The location of the switch can be found in the chapter entitled Interface Cards starting on page 36 Press and hold the switch 4 Replace the power plug in the mains socket...

Страница 76: ...um 525 526 and can be set in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 256 KB approx 32 sec play...

Страница 77: ...a PC z the Forum 525 526 central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is activated In addition the Forum 525 526 can be...

Страница 78: ...parated by a full stop The supplementary protocols DHCP and PPP automatically assign IP addresses to devices Class C networks normally use IP addresses in which the first three numbers are the same an...

Страница 79: ...aks of a router The domain name system DNS resolves a plain text DNS name into an IP address The DNS is a hierarchically structured data base distributed worldwide A DNS server can supply information...

Страница 80: ...rless LAN the Forum 525 526 takes over the IP config uration of the connected workstations All IP settings necessary for the workstations are assigned by the Forum 525 526 via DHCP dynamic host config...

Страница 81: ...you want to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless LAN the Forum 525 526 is configured as a DNS server and default gatew...

Страница 82: ...ol The authorisation for RAS access is set up in the Config urator via the User Manager User Groups menu The technical properties of the connection can be configured in the Configurator via the Networ...

Страница 83: ...o enter the corresponding IP settings in the Forum 525 526 Configurator Network LAN menu Additionally you should change the DHCP server to static address assignment in the Network DHCP menu to enable...

Страница 84: ...es starting with 00 08 5D 4 Confirm with Apply By activating the limitation to specific devices only known devices can get a DHCP answer For this the IP address is taken from the address range used fo...

Страница 85: ...ternet connection is established from a workstation computer via the server which in turn requests Inter net access from the Forum 525 526 There are two different ways of suitably configuring the inte...

Страница 86: ...con nections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server for network log in If you use the same log in name...

Страница 87: ...ction whenever a IP data transfer to the other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or down loading W...

Страница 88: ...t may establish an Internet connec tion for automatic updates the so called phone home function It is therefore highly advisable to limit ISP access by specifying the maximum monthly connection time u...

Страница 89: ...ured for this function the user specified in the Forum 525 526 user account is notified of the new e mail on his system terminal Forum Phone and Forum Free system terminals can also display informatio...

Страница 90: ...s e g ICMP or IGMP The Forum 525 526 NAT has suitable processes for ensuring the functions of many important protocols affected by these rules These are the protocols FTP in active mode CuSeeMe video...

Страница 91: ...ion z Telephony via Intranet enables joint usage of existing infrastructure for telephony and for data communication Integrating the two communication networks into a single communications network can...

Страница 92: ...networking using Q SIG IP via VPN connections see also PBX Networking starting on page 144 z Setting up a DECT over IP network lets you use existing Ethernet cabling to set up a DECT network The speci...

Страница 93: ...Browse and select a _fwaddons_ cnt file from the installation CD Click on Load to load the operation software for the VoIP system telephones to the memory card 4 Go to the page Telephony Devices VoIP...

Страница 94: ...an IP address under STUN Server and STUN Port where necessary You can obtain more information on this from your SIP provider Click on Apply 5 On the Telephony Trunks SIP Trunks page click on New Acti...

Страница 95: ...urator and go to the page Telephony Ports Slots Click on the corresponding slot Under Configured select MGC VoIP Optional enter an IP address from the Forum 525 526 IP network which is not being used...

Страница 96: ...n Help and select a suitable help page under Type A configuration dialogue of SIP telephony software 7 You can only conduct a certain number of telephone calls simultaneously with internal SIP telepho...

Страница 97: ...re with a telephone call A modern Intranet normally offers enough performance reserves and reliability to make good quality VoIP telephony possible Spe cific components can also be optimised for examp...

Страница 98: ...ernet The following table provides an overview of the required band width for a telephone connection with various parameter settings The values apply to half duplex ethernet for full duplex the val ue...

Страница 99: ...f a PCM channel 64 kbit s is adopted one to one Every VoIP terminal must support this codec This codec can not be used with an ISDN data connection z G 729A Level 2 Reduction to approximately 8 kbit s...

Страница 100: ...ission procedure An existing star topology ethernet network may uses a Hub as the central distributor of ethernet packets A Hub repeats all eth ernet packets received on all connected lines This can c...

Страница 101: ...on and signalling All voice data are directly exchanged between IP telephones using the RTP Realtime Transport Protocol protocol Channels on a Media Gateway MGW are allocated for making a telephone co...

Страница 102: ...ly agreeing upon a codec the resulting RTP connection can be established between the terminals directly The Forum 525 526 communications system can also serve as a proxy for the media data stream RTP...

Страница 103: ...otiation 1 Open the Telephony Extended VoIP profile page in the configurator of the Forum 525 526 communications system 2 Click on the New button to create a new VoIP profile 3 Activate the All codecs...

Страница 104: ...3 Click on the New button on the VoIP profile page Enter a designation into the Profile name input field Determine the permissible codecs in descending order in the 10 fields Configure the desired co...

Страница 105: ...hone calls with a VoIP telephone A Media gateway card makes 8 channels available One Media gateway channel should be available for a maximum of 3 VoIP ter minals The Media Gateway also takes over the...

Страница 106: ...ted in slots 3 and 4 z The MGW interface card supports all the codecs as well as the silence detection echo suppression and DTMF tone detection used by VoIP telephones z The MGW interface card can not...

Страница 107: ...ftware update is approx 2 megabyte and it takes approx 5 minutes to load it via a LAN Version display The current version of the of the Forum 525 Media Gateway Card interface card s software is displa...

Страница 108: ...he same voice transmission techniques as those explained in Fundamentals starting on page 95 are used for SIP telephony SIP telephony has the following distinctive features z Subscribers are identifie...

Страница 109: ...25 526 as the Internet gateway the product should be compatible with SIP telephony These products provide a Full Cone NAT setting for this application z To enable the use of multiple devices on a sing...

Страница 110: ...ng placeholders wildcards is possible The online help offers an explanation under the keyword Call Number Mapping Internal SIP Subscribers The Forum 525 526 becomes available as the SIP server for int...

Страница 111: ...is where you can reset licence assignment at any time by clicking on Reset licences Technical Notes The names of settings for the various SIP telephones or SIP pro grammes are not uniform unfortunatel...

Страница 112: ...mber format you should activate the international call number conversion see E 164 conversion starting on page 157 Features SIP subscribers can establish connections to all other terminals and trunks...

Страница 113: ...waiting three way conference reject Operation or feature must be available on the SIP telephone or in the SIP software Call transfer before and during a call operation must be available Blind Transfe...

Страница 114: ...g nals according to RFC 2833 An MGW Interface Card is required to operate Forum IPhone 512 Forum IPhone 545 SIP telephones with the Forum 525 526 com munications system As an additional requirement a...

Страница 115: ...Forum IPhone 545 see Forum IPhone 512 Forum IPhone 545 Setup starting on page 114 4 Connect the Forum IPhone 512 Forum IPhone 545 to your network and plug in the power supply Details about this can b...

Страница 116: ...display language Confirm the setting on the following page with Apply 4 Depending on the terminal type different lists with function keys will be shown Programkeys You can label this function keys on...

Страница 117: ...ng feature you can add a device entry without entering a MAC address and without entering an IP address An unregistered Forum IPhone 512 Forum IPhone 545 will show a login page after startup A user ca...

Страница 118: ...y with the Logout func tion If this function key is pressed the currently assigned device entry will be marked as Logged Out and the Forum IPhone 512 Forum IPhone 545 restarts You can indicate logged...

Страница 119: ...ides local answering machine functionality and can be integrated into CTI applications z The older VoIP system telephones Forum IPhone 520 and Forum IPhone 530 can still be used With the Forum IPhone...

Страница 120: ...tions system for example via an on demand RAS connection z Signalling data for call control call data during three way conferences connections to conventional terminals and external connections is exc...

Страница 121: ...upply Verify the correct start procedure on the display LAN DHCP Server If the LAN already uses a DHCP server to configure workstation computers there are various options for correctly responding to V...

Страница 122: ...address Enter the IP address reserved by the DHCP service programme Confirm with Apply Restart the Forum 525 526 and all connected VoIP system tele phones Tip Configuring multiple VoIP terminals can b...

Страница 123: ...and the operations software s file name The DHCP server uses the MAC address to select the operations software file which matches the type of device 3 The boot loader loads the approximately 2 MB ope...

Страница 124: ...tem telephone creates a second TCP connection using the signalling port number 8101 and sends a registration 7 Extra connections are created using the IP protocol RTP Realtime Transport Protocol for c...

Страница 125: ...volatile memory of the VoIP system telephone To change the local configuration use an additional programme the Java based IP Phone Configurator Note Java programmes can be run on all common operating...

Страница 126: ...assigned an IP address 3 Enter the MAC address of the VoIP system telephone You will find the MAC address on the underside of the device Click on List configuration The status bar at the bottom edge o...

Страница 127: ...command to have this optional entry field displayed Then enter the IP address of the router Default Gateway Click on the Delete button to remove the optional parameter SYSLOGD For monitoring purposes...

Страница 128: ...features z Usage via Mouse PC keyboard z Drag Drop call number selection z Integrated answering machine recording function z Terminal control for the sight impaired z Selectable user interface Skins z...

Страница 129: ...lication Net TAPI or Forum CTI Start the installation programme Forum IPhone PC from the prod uct CD and follow the installation assistant s instructions Configuration Analogue to the VoIP system tele...

Страница 130: ...kstation computer using a different user name you must reconfigure these values You can use any arbitrary sequence of digits not already in use in the LAN for the device ID Select a random device ID t...

Страница 131: ...operties DECT Base Stations DECT base stations can be connected to the Forum 525 526 via Upn accesses or via network TCP IP These DECT base stations are available for the type of access selected Upn D...

Страница 132: ...6 to a DECT over IP base station for the start sequence IP DECT NG New z Forum Base DECT IP indoor v2 Access via shielded CAT5 Ethernet cable STP cable Shielded Twisted Pair cable with up to 100 metre...

Страница 133: ...v1 v2 support the DECT encryption function This feature is however only available if all the DECT base stations support it Features All DECT over IP base stations can be connected to a CAT5 Ether net...

Страница 134: ...selected to be the DECT over IP Manager The MAC address of the base station is located on its type label Enter an IP address for this base station Confirm with Apply Now click Change to determine the...

Страница 135: ...CT over IP Manager on the Telephony Devices DECT over IP page You use these entries to determine the VoIP data compression Profile Configurator Telephony Devices DECT over IP User administration and s...

Страница 136: ...reven tion of unintentional handovers is effective Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive mu...

Страница 137: ...ce with the IEEE 802 11b g standard This standard enables a wireless connection to be made to an Eth ernet network LAN using suitably equipped user terminals Data transfer via radio waves is very fast...

Страница 138: ...setting up wireless user terminals or notebooks 3 Assign the desired WLAN profile on the Radio Fixed Parts page Click on spanner symbol on the left next to the relevant DECT over IP base station Under...

Страница 139: ...etworks function in Windows XP for example z For standard operation you should leave the following settings at their default values VLAN Tag at 0 Off Beacon Period at 100 ms DTIM Period at 5 RTS Thres...

Страница 140: ...ames that can be found in a dictionary At least 8 characters long It should also include numbers a mixture of upper and lower case and special characters You could also use the Generate button to gene...

Страница 141: ...s via a VPN connection for example will not be possible As in the case of an IP system telephone you will have to acquire the necessary sys tem software for the DECT over IP base station with the help...

Страница 142: ...ss IP address of the DECT over IP Manager For the actual DECT over IP Manager simply repeat the entry from the IP address entry field OMM port number Leave the default setting on 16321 PBX IP address...

Страница 143: ...r minals that can be connected A master PBX and a slave PBX are connected to one another by means of two cables The two PBXs essentially function like a single PBX with a higher number of ports The ma...

Страница 144: ...not matter 6 In the Telephony Ports Slots dialogue of the master system s Configurator click on Slave Select the slave Type in the Slave Change dialogue If a possible slave system was detected when t...

Страница 145: ...lso be used for trunk lines or for PBX networking see PBX Networking starting on page 144 z It is not possible to operate a DECT base station on one of the Upn ports of the slave system z The COM acto...

Страница 146: ...in the Telephony Settings dialogue under QSIG linking Refer also refer to the corresponding help topics in the Forum 525 526 online help You can use ISDN point to point connections Q SIG or DSS1 pro...

Страница 147: ...orum 525 Media Gateway Card Example of a PBX network Various line types and transmission protocols can be used for point to point connections The required network topology dis tance connection capacit...

Страница 148: ...d channels that are independent of each other z L3 Layer 3 defines the administration of the individual channels and implements the features designed for ISDN Master Slave For an ISDN connection it is...

Страница 149: ...omatically defined as the L1 clock source The Forum 525 526 will automatically switch the clock source to another port configured as an L1 clock source if a line fails for example Please note Reciproc...

Страница 150: ...and the other PBX is the protocol slave for all three layers Direct connection Use the RJ45 jacks on one of the external S0 ports for an S0 con nection between two Forum 525 526s You can use the corre...

Страница 151: ...tself gets its L1 clock either from the network operator or from a clock generator con nected by wire Connection via the Public Network Point to point connections via the public network of a network o...

Страница 152: ...ble will depend on the capacity of the network or internet connection and the compression method used A multiple S2M point to point connec tion is simulated for each Q SIG IP bundle This means that 5...

Страница 153: ...ote Q SIG IP cannot be operated using a connection with NAT For a Q SIG IP connection a branch connection or another VPN connection is required Connection via SIP tie line The Forum 525 526 communicat...

Страница 154: ...in the Config urator to configure a connection via SIP tie line Create a new bundle and select Access Type System access Select SIP Tie Line under Protocol Configure the IP address of the other sys te...

Страница 155: ...e assigned to the C bundle z One S0 point to point connection to PBX 3 which is assigned to the E bundle Note A line or a bundle cannot be seized directly It is always performed indirectly via a route...

Страница 156: ...a user is author ised to seize a particular route whether LCR is to be used for one of the bundle and the criteria business or private call booking numbers for evaluating call data Numbering A user ca...

Страница 157: ...ading QSIG linking You can also set the maximum value for the transit counter there This value depends on the topology of the PBX network and should allow the system to have the maximum number of furt...

Страница 158: ...ppropriate digit prefixes in the bundle configu ration for the routes to be reseized Tip If for example you are configuring a route which can be seized using routing code 5 and have selected one or mo...

Страница 159: ...number is usually dialled from the local directory of the mobile telephone being used z When dialling via a computer programme connected with TAPI where call numbers are often already in the internati...

Страница 160: ...on the desired bundle or desired SIP trunk Activate the E 164 conversion option The following setting is only relevant if the local area code is not part of the ISDN MSN Germany and Austria in your n...

Страница 161: ...e now dialled from this terminal Attribute Number International area code Country Code CC 32 Belgium Local area code National Destination Code NDC 2 Brussels Access call number Subscriber Number SN 44...

Страница 162: ...his way z Depending on the telephony provider you can possibly also use the area code of your own country without E 164 conversion Differentiating between external and internal call numbers can only b...

Страница 163: ...fers configuration of multi level call forwarding When you forward a call number that has already been forwarded this results in a call forwarding chain Call Forwarding Chain Multiple call forwarding...

Страница 164: ...displayed when the call number display is activated for the forwarding user Note When call forwarding to the Forum Voicemail voicebox pro gramme the Via call number is evaluated in order to determine...

Страница 165: ...and call signalling is continued Note The call forwarding history cannot be transmitted via Q SIG connections Chain detection is also deactivated when for warding via the voice portal programme Forum...

Страница 166: ...unt group can also configure their own respective call forwarding For this you need to activate the Call forward ing of members possible option for the desired hunt group on the Telephony Groups Hunt...

Страница 167: ...xternal lines Special rules apply for call numbers which are displayed upon an external call forwarding destination z If the call is originally initiated by an internal user the external call number o...

Страница 168: ...figured with the firmware version 7 0 release Then Announcer at busy is played if this announcement is configured Note Please note the explanations in chapter Update Notes starting on page 25 as well...

Страница 169: ...is optimised for using busy keys on the system network see PBX Networking starting on page 144 Please note the following points z Busy key information can be transferred via all connection types of a...

Страница 170: ...PIN the desired attributes for the next call are activated When the call is finished the previously active telephone configu ration is restored This external call number dialled is not recorded in a...

Страница 171: ...mentation You would like to use the PIN Code Telephony feature from any telephone To do so the telephone belonging to another user is switched to your personal user account identity change Carry out t...

Страница 172: ...finished the concierge is informed of call duration and relevant charges with a brief information display Configuration You can configure the Switch authorisation feature separately for each company...

Страница 173: ...make an external call You fulfil this wish with the following steps 1 Call the main menu on your system terminal Select the 6 Connections 6 Switch auth option Enter the internal call number of the te...

Страница 174: ...have the required features Explanation of Keys The team functions are programmed on the call keys of the Forum Phone 520 530 and Forum Phone 515 525 535 tele phones Depending on the terminal differen...

Страница 175: ...ple to configure call diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For example the team key wi...

Страница 176: ...e a project group within a department Calls from customers of this group can then be answered by any team member who is not busy The team members can call each other by the team keys z Direct call key...

Страница 177: ...he executive and the secretary The secretary has one Forum Phone 525 system telephone and the executive has two one of which is used as a parallel telephone in a sofa suite Example executive secretary...

Страница 178: ...on If a line is busy e g TrK 11 secretary s office the other terminal will indicate this The executive s private calls via TrK 12 are not indicated on the secretary s terminal since no appropriate tru...

Страница 179: ...he secretary s telephone Three member Team The three member team described here is an example of a team configuration within a project group e g export sales Each team member has one Forum Phone 525 s...

Страница 180: ...te this Call Signalling In this example calls via the trunk keys are signalled acoustically Calls via the team keys are indicated by a visual signal the team key LED flashes Unified Team The unified t...

Страница 181: ...telephone with the Hold function A call e g for TrK 11 can then be put on hold by pressing the func tion key If another team member then presses trunk key TrK 11 on his telephone he can accept the cal...

Страница 182: ...numbers each pro grammed as a trunk key TrK 10 to TrK 16 and TrK 20 to TrK 26 For each member these trunk keys are programmed either as support numbers or hotline numbers Miller 14 22 Mi 14 Feb 07 TrK...

Страница 183: ...le between the calls on individual lines e g TrK 10 and TrK 11 by pressing the appropri ate key toggling Every call on a trunk key can be transferred to any other party by means of the R key For more...

Страница 184: ...e is defined by the network operator In the most European countries this is usually three minutes If more than one telephone number e g trunk or team keys has been configured for a telephone separate...

Страница 185: ...ll preset groups is off When using queues it often makes sense to activate call waiting protection For this purpose Call waiting protection authorisa tion must be allocated to the user group and call...

Страница 186: ...d After delay it enters the queue If the call has not been answered before the delay period expires it will be forwarded to the target terminal and can then be answered there Pickup The functions Pick...

Страница 187: ...e Forum Free 566 576 586under Telephony Devices DECT phones and assign the Forum Free its own telephone number Check in the Forum Free z Under Telephony Call Distribution Incoming or Teleph ony Call D...

Страница 188: ...re signalled on the mobile Forum Free or enter its queue allowing the Forum Free to be used as a mobile enquiry station On returning to the workstation the operator deactivates call for warding by pre...

Страница 189: ...rminals in the Protection menu z Programme a feature key with the function Sign on sign off from hunt group on the three system telephones in the menu Calls Hunt group Use Incoming calls are signalled...

Страница 190: ...ossible to configure the Forum 525 526 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows z Up to...

Страница 191: ...mpanies must be set up see Configuring and Managing Companies starting on page 190 3 The users of the Forum 525 526 are assigned to the individual companies see Assigning Users starting on page 191 4...

Страница 192: ...5 526 By default one company with the name Company 1 is predefined All configuration settings e g in the user groups or in the bundle configuration apply to this predefined default company if not othe...

Страница 193: ...ssigned as long as no other companies have been set up Assigning a Bundle SIP Trunk Connections of the same type and in the same direction are arranged in a bundle e g S0 multi terminal connections To...

Страница 194: ...ute menu you can define which company can seize each route An individual code for the seizure is allocated per route for each company The Forum 525 526 ensures that during configuration no seizure cod...

Страница 195: ...s the companies by all users of the Forum 525 526 The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are assigned to this co...

Страница 196: ...n all telephone books in the central personal and company tele phone books Making Calls Between Companies All users of the Forum 525 526 can make internal calls to one another irrespective of which co...

Страница 197: ...orum 525 526 Proceed as follows to install extra software 1 Log on under Windows as the administrator 2 Insert the product CD If your PC is suitably configured the CD will start automati cally Otherwi...

Страница 198: ...tall the newer version from the product CD Installing the Systray Display 1 Call up the start mask of the product CD see Configuring the PC Software on page 195 2 From the start mask select Software I...

Страница 199: ...duct CD see Configuring the PC Software on page 195 2 Select Software Browser for Forum CTI or Software Browser for Forum Hotel from the start mask 3 Follow the programme instructions After installing...

Страница 200: ...n menu Click on Change 2 Enter the Time zone for which the time of the Forum 525 526 applies and whether summer time is allowed for Confirm this with Apply Configuring SNTP For various operating syste...

Страница 201: ...ed on ECMA 269 and ECMA 285 BER ECMA 323 XML phase 2 based on ECMA 217 and ECMA 218 external programs and applications can access serv ices of the Forum 525 526 communications system via network conne...

Страница 202: ...ce performance you have to activate the extended functions CSTA phase 3 BER XML with a licence key Activate the licence key in the Configurator on the System Licences page CSTA interface access is als...

Страница 203: ...t one user for a system terminal In addition you require a TAPI 2 1 compatible CTI appli cation for example the Phone Dialer included in the Windows operating system Note You can also install the TAPI...

Страница 204: ...is in the LAN In the boxes Username and Password you enter the user data of one of the users configured on the Forum 525 526 This user must be allocated a system terminal Confirm your entry with OK 6...

Страница 205: ...tral service LDAP server manages a comprehensive hier archically organised directory which can be queried by an LDAP client via LDAP The Forum 525 526 communications system sup ports two different LDA...

Страница 206: ...t Then click on Finish 4 Check the function In the Edit menu call up the Find People command The Find People dialogue box will then open 5 In the Look in list select the entry with the Forum 525 526 a...

Страница 207: ...e company variant company 1 is the only entry 2 Open the configuration page for the company desired Activate the Status option under the LDAP Server header Enter the IP address or DNS name of the LDAP...

Страница 208: ...es as well as in the applications Forum 500 CTI and Forum CTI Touch Information queried via LDAP is consid ered for telephone book searches and for displaying names during incoming calls in addition t...

Страница 209: ...rting on page 157 the own prefix and the own base call number is deleted as necessary If the resulting call number is not in the E 123 format the Phone No option on the Telephony Extended Companies pa...

Страница 210: ...ources Querying one or multiple LDAP servers and file sources in the CSV and LDIF formats z Rule based call number conversion separate configurable rules for the call numbers to name search and for co...

Страница 211: ...hts 2 Start the installation program for the SNMP Agent file name Forum5000_Setup exe The program is on the product CD in the Forum directory 3 Follow the steps of the installation assistant In the Ch...

Страница 212: ...communications system configurator 1 Start the web console of the Forum 525 526 communications system 2 Navigate to the Telephony page in the Configurator Settings Click on the Change button Telephony...

Страница 213: ...ions or faults you may experience with the Forum 525 526 Please note Repairs to the Forum 525 526 should only be car ried out by qualified personnel The following LEDs indicate that the Forum 525 526...

Страница 214: ...over off Is the Power Fine LED illuminated If not contact your service centre or an authorised dealer The AC adapter plug of the Forum 525 526 may be defective Question After restarting the Forum 525...

Страница 215: ...NTBA with a multi terminal configuration Why is it not possible to establish external connections With the original factory setting an additional external S0 port is set for an NTBA in the communicati...

Страница 216: ...il the system PIN is changed Question Nothing is indicated on the display of one of the connected ISDN telephones You have connected the ISDN telephone to an external S0 port RJ 45 socket These ports...

Страница 217: ...e human ear Nevertheless data and fax transmissions may be disturbed by the jitter Please check which ISDN lines will deliver the L1 clock Details can be found under L1 Clock starting on page 147 The...

Страница 218: ...Forum base station is flashing but none of the DECT devices is functioning Make sure the terminal setting for the corresponding Upn port is set to an Forum base station Configurator Telephony Ports U...

Страница 219: ...establish a network connec tion with the Forum 525 526 Check whether the LEDs for the switch and the PC s network card are indicating a connection Check the LEDs for the LAN functions of the Forum 525...

Страница 220: ...ith the same routing setting Deactivate the network card before connecting via the dial up network Question Our network has grown over time with several segments connected by one central router How ca...

Страница 221: ...gura tor menu Network Port Forwarding You should secure the redirection target PC or server with a suitable firewall software Question A SIP connection only passes unidirectional voice What is the rea...

Страница 222: ...ports Euro ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol Possible interface cards 4 x S0 2 x S0 and 6 x Upn 2 x S0 and 6 x a b Supply volta...

Страница 223: ...4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM Forum 525 Card serial interface for connection of a PC 1 x optional Range 3...

Страница 224: ...ment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipmen...

Страница 225: ...on 61 Loading software updates 72 Preconfiguration 68 Preparation 64 Remote configuration 68 Resetting the system data 72 Saving and loading the configuration 67 Starting the Web console 64 System pre...

Страница 226: ...m CTI 197 Forum Hotel 197 Forum IPhone PC 126 Forum Keypad 530 172 Forum Phone 515 525 535 48 G Guest telephone 170 H Hardware 212 Hardware basic setting switch 73 Headset 52 Hunt Groups Call Forwardi...

Страница 227: ...ue a b ports 41 DSL port 43 LAN 42 S0 port pin assignment 41 S0 ports 39 S0 terminating resistor 39 Upn ports 41 Ports Actor sensor 35 Doorstation equipment 34 LAN 47 LAN basic module 35 Positions 35...

Страница 228: ...ion of keys 172 Introduction 172 Team key 173 Telephony 213 basic settings 16 Terminating resistor 39 TFTP server 113 Three member team 177 Time zone 198 Toggle team 180 TOS byte 99 Transparent codecs...

Страница 229: ...ng it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Test the defective telephone in an...

Страница 230: ...Forum telephone exchange for SMEs and residential customers 0800 55700 for large companies 0800 55100 Change your configuration To change your installation add equipment or adapt the programming on y...

Страница 231: ......

Страница 232: ...Subject to changes Status 09 2011 For more information z Please dial 0800 55 400 z Visit us in the Internet at www belgacom be pabx z Contact your Belgacom dealer...

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