Washing Machine / User’s Manual
25 / EN
Problem
Reason
Solution
Washing performance is poor:
Oily stains appeared on the
laundry. (**)
Regular drum cleaning is not applied.
• Clean the drum regularly. For this, please
see 4.4.2.
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the
drum as a result of continuous washing at lower
temperatures and/or in short programmes.
• Leave the detergent drawer as well as
the loading door of the machine ajar after
each washing. Thus, a humid environment
favorable for bacteria cannot occur in the
machine.
Colour of the clothes faded. (**) Excessive laundry was loaded in.
• Do not load the machine in excess.
Detergent in use is damp.
• Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
A higher temperature is selected.
• Select the proper programme and
temperature according to the type and
soiling degree of the laundry.
It does not rinse well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity
and do not expose them to excessive
temperatures.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.
Laundry became stiff after
washing. (**)
Insufficient amount of detergent is used.
• Using insufficient amount of detergent for
the water hardness can cause the laundry
to become stiff in time. Use appropriate
amount of detergent according to the water
hardness.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Laundry does not smell like the
softener. (**)
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Wash and
clean the dispenser with hot water. Put the
detergent in the correct compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Detergent residue in the
detergent drawer. (**)
Detergent is put in wet drawer.
• Dry the detergent drawer before putting in
detergent.
Detergent has gotten damp.
• Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
Water pressure is low.
• Check the water pressure.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of
the detergent compartment are blocked.
• Check the holes and clean if they are clogged.
There is a problem with the detergent drawer
valves.
• Call the Authorised Service Agent.
Detergent might be mixed with the softener.
• Do not mix the softener with detergent.
Wash and clean the dispenser with hot water.
Regular drum cleaning is not applied.
• Clean the drum regularly. For this, please
see 4.4.2.
