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Troubleshooting

C6030

38

Version: 2.7

8

Troubleshooting

Table 15: Troubleshooting

Fault

Cause

Measures

Nothing happens after the
Industrial PC has been switched on

Missing power supply of the
Industrial PC

Other cause

Check the power supply cable

Call Beckhoff Service

The Industrial PC does not boot
fully

Setup settings are incorrect

Other cause

Check the setup settings

Call Beckhoff Service

Computer boots, software starts,
but control does not operate
correctly

Cause of the fault is either in the
software or in parts of the plant
outside the Industrial PC

Call the machine and software
manufacturer

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Содержание C6030

Страница 1: ...Manual EN C6030 Industrial PC 9 15 2021 Version 2 7 ...

Страница 2: ......

Страница 3: ...e plate 16 4 Commissioning 17 4 1 Transport and unpacking 17 4 2 Installation in the control cabinet 18 4 2 1 Mounting options 19 4 2 2 Dimensions 21 4 2 3 Installation in the control cabinet 22 4 3 Connecting the Industrial PC 23 4 3 1 Grounding of the Industrial PC 24 4 3 2 Connecting cables and power supply 25 4 4 Switching the Industrial PC on and off 26 5 Beckhoff Device Manager 27 6 Decommis...

Страница 4: ...Table of contents C6030 4 Version 2 7 10 1 Service and support 40 10 2 Approvals 41 ...

Страница 5: ...gurations depicted may deviate from the standard Trademarks Beckhoff TwinCAT TwinCAT BSD TC BSD EtherCAT EtherCAT G EtherCAT G10 EtherCAT P Safety over EtherCAT TwinSAFE XFC XTS and XPlanar are registered and licensed trademarks of Beckhoff Automation GmbH Other designations used in this publication may be trademarks whose use by third parties for their own purposes could violate the rights of the...

Страница 6: ...ath or serious injuries WARNING Disregarding the safety notice may lead to death or serious injuries CAUTION Disregarding the safety notice may lead to minor injuries Warning of damage to property NOTE Disregarding the notice may lead to damage to property 2 2 Intended use The Industrial PC is intended for control cabinet installation and use as a control system in machine construction and plant e...

Страница 7: ...issipation please refer to the respective data sheet Ensure that only trained specialists with a control and automation engineering background operate the Industrial PC Use by unauthorized persons can lead to damage to property and loss of data Protect the power supply cable with a fuse with a max rating of 16 A The fuse serves to protect the supply line in the event of a short circuit In case of ...

Страница 8: ...he following applications among others diverse automation and visualization tasks wide range of IoT tasks with data preprocessing complicated HMI applications extensive axis controllers short cycle times high volume data handling other PC applications The basic configuration of the C6030 includes the following aspects Intel processor 2 DisplayPort connections graphic adapter integrated in the Inte...

Страница 9: ... and external wiring of the Industrial PC 3 Status LEDs Status display for UPS OCT power hard disk TwinCAT 4 Ethernet interfaces RJ45 X102 X105 Connection of the Industrial PC to a 100 1000BASE T network 5 USB interfaces X106 X109 Connection of peripheral devices 6 DisplayPorts X110 X111 Transmission of the video signal 7 Side cover Access to battery and storage media 8 Name plate Information on t...

Страница 10: ...030_Voltage socket pin numbering Table 2 Voltage socket pin assignment Pin Signal Description 1 ON PC_ON input 2 P S Power status output 3 GND 0 V 4 24 V Power supply The plug for the power supply is specified for 8 A and can accommodate cable cross sections of up to 1 5 mm2 For long supply lines use 1 5 mm2 cables to achieve a low voltage drop on the supply lines There should be at least 22 V at ...

Страница 11: ...ce generation Table 3 Controller classification based on device generation Device generation Controller C6030 0060 Intel i219 PHY for LAN1 and Intel i210 MAC PHY for LAN2 LAN4 C6030 0070 Intel i219 PHY for LAN1 and Intel i210 MAC PHY for LAN2 LAN4 1 8 1 8 1 8 8 1 X102 X103 X104 X105 LAN 1 LAN 2 LAN 3 LAN 4 Fig 3 C6030_Ethernet interface pin numbering Table 4 Ethernet interface pin assignment Pin S...

Страница 12: ...B and C D are feature common overcurrent protection overcurrent detection If an overcurrent occurs at one of the ports the two jointly protected USB ports are switched off 1 2 3 4 4 3 2 1 4 3 2 1 4 3 2 1 X106 X107 X108 X109 USB A USB B USB C USB D 5 6 7 8 9 5 6 7 8 9 5 6 7 8 9 5 6 7 8 9 Fig 4 C6030_USB interface pin numbering Table 5 USB interface pin assignment Pin Assignment Shield GND 1 Vbus 2 ...

Страница 13: ... are led out via the interface by default With the use of a level shifter cable the board switches the DisplayPort specification automatically to HDMI signals X110 X111 Port B Port A 1 2 19 20 1 2 19 20 Fig 5 C6030_DisplayPort pin numbering Table 6 Pin assignment of DisplayPort Pin Connection Pin Connection 1 LVDS lane 0 2 Ground 3 LVDS lane 0 4 LVDS lane 1 5 Ground 6 LVDS lane 1 7 LVDS lane 2 8 G...

Страница 14: ...ansmission quality of the UPS OCT signals UPS stands for the uninterruptible power supply One cable technology OCT enables the communication between PC and UPS to be transmitted together with the power supply so that only one cable is required The colors and flashing intervals have the following meanings Table 7 Meaning of the UPS OCT LED Color Flashing interval Meaning None Steadily lit No UPS OC...

Страница 15: ...starting start sequence is being run through Magenta Flashing 0 5 s S UPS capacitance test if S UPS exists Red magenta Flashing Checksum error during the I2C transmission in the bootloader Cyan Flashing 2 s contact Beckhoff Service 3 3 3 HDD LED The HDD LED indicates the activity of the storage medium The colors and flashing intervals have the following meanings Table 9 Meaning of the HDD LED Colo...

Страница 16: ...address 2 Model The last four digits indicate the product variant 3 Serial number BTN 4 Date of manufacture 5 Mainboard 6 CPU 7 Main memory 8 Storage media 9 Power supply 24 VDC NEC class 2 10 MAC addresses of the Ethernet interfaces X102 X105 11 Symbols Note Here are the symbols applicable to the device such as CE EAC UKCA The approvals of your device can be found on the name plate and in chapter...

Страница 17: ...e Industrial PC in particular the original packaging can improve the vibration resistance during transport NOTE Hardware damage due to condensation Unfavorable weather conditions during transport can cause damage to the device Protect the device against moisture condensation during transport in cold weather or in case of ex treme temperature fluctuations Do not put the device into operation until ...

Страница 18: ...trial PC with four Torx TX10 screws and a tightening torque of approx 0 5 Nm You can turn both mounting plates before fastening them such that the PC can be mounted in the desired orientation for the cable entry in the control cabinet see Chapter 4 2 1 Mounting options 19 1 2 Fig 8 C6030 _Mounting plates In the basic configuration the Industrial PC is delivered with a standard mounting plate 1 alr...

Страница 19: ...ions With the standard mounting plate 1 you can mount the Industrial PC in the control cabinet using the narrow sides You have the following mounting options which are shown in Fig 9 Mounting via the rear panel of the device A Mounting via the top of the device B Mounting via the bottom of the device C A B C Fig 9 C6030_Mounting options for mounting plate 1 With the optional mounting plate 2 you c...

Страница 20: ...Commissioning C6030 20 Version 2 7 A B C D Fig 10 C6030 _Mounting options for mounting plate 2 ...

Страница 21: ...ions are in mm Fig 11 gives an example of the dimensions using the mounting option via the rear of the device with mounting plate 1 78 6 150 133 137 7 78 6 129 145 39 1 Fig 11 C6030 _mounting plate rear panel Fig 12 shows the dimensions using the mounting option with the connections pointing to the right with mounting plate 2 as an example 142 157 133 7 80 6 129 102 70 7 5 14 5 Fig 12 C6030 _Mount...

Страница 22: ... control cabinet it must be furnished with the holes for the fastening screws according to the dimensions of the PC see Chapter 4 2 2 Dimensions 21 You need M4 screws for mounting After you have drilled the holes for the fastening screws in the control cabinet you can mount the Industrial PC in the control cabinet with mounting plates 1 or 2 Fig 13 C6030 _Mounting plates for control cabinet instal...

Страница 23: ...operating the device The cabling of the Industrial PC in the control cabinet must be done in accordance with the standard EN 60204 1 2006 PELV Protective Extra Low Voltage The PE conductor protective earth and the 0 V conductor of the voltage source must be on the same potential connected in the control cabinet Standard EN 60204 1 2006 section 6 4 1 b stipulates that one side of the circuit or a p...

Страница 24: ...PC and thus avoid dangerous touch voltages EMC NOTE Hardware damage due to electromagnetic interference Using the Industrial PC without functional earthing can lead to hardware damage due to electromagnetic in terference Only use the device with functional earth Electromagnetic compatibility EMC of the Industrial PC includes on the one hand not affecting other devices and equipment by electromagne...

Страница 25: ...trial PC 24 and then plug in all data transfer cables Connecting the power supply Cables with a maximum cable cross section of 1 5 mm2 can be used for connecting the power supply For long supply lines use 1 5 mm2 cables to achieve a low voltage drop on the supply line There should be at least 22 V at the voltage connector of the Industrial PC so that the PC remains switched on during voltage fluct...

Страница 26: ...m is shut down can lead to data loss Quit the running software and shut down the operating system before switching off the PC When the system is switched off or disconnected from its own power supply the Industrial PC is also switched off To shut down the operating system properly you can install an additional ON OFF switch next to the machine s main switch to turn the machine on and off The main ...

Страница 27: ...using the Beckhoff Device Manager to remotely configure the Industrial PC via a web browser More detailed information is available in the Beckhoff Device Manager manual First start Beckhoff Device Manager When your Industrial PC is booted for the first time the Beckhoff Device Manager also starts automatically for the first time The Security Wizard opens This tells you that you should reset the de...

Страница 28: ... passwords are an important prerequisite for a secure system Beckhoff supplies the device images with standard user names and standard passwords for the operating system It is imperative that you change these Controllers are shipped without a password in the UEFI BIOS setup Beckhoff recommends assigning a password here as well Please note the following Passwords should be unique for each user and ...

Страница 29: ...shock Never disconnect the cables from the device during thunderstorms Before you remove the Industrial PC from the control cabinet you must follow the following steps 1 Shut down the operating system 2 Disconnect the Industrial PC from the power supply see below 3 Disconnect the data transfer cables between the Industrial PC and the connected devices see below Disconnect the power supply Proceed ...

Страница 30: ...3 Remove the PC from the control cabinet ð You have successfully disassembled the PC Fig 17 C6030 _Position of the fastening screws Disposal of the Industrial PC Be sure to observe the national electronic scrap regulations when disposing of the Industrial PC In order to dispose of the device it must be removed and fully dismantled Dispose of the components in the following way Send plastic parts p...

Страница 31: ...s and the replacement of other device components contribute to this Repair Only the manufacturer may repair the device If a repair should be necessary contact Beckhoff Service see Chapter 10 1 Service and support 7 1 Cleaning NOTE Unsuitable cleaning agents The use of unsuitable cleaning agents can damage the device Only clean the Industrial PC as specified It is essential to observe the following...

Страница 32: ...e 13 Replacement recommendations for PC components Component Recommendation for replacement intervals years UPS battery pack 5 years 2 5 inch hard disk 5 years or after 20 000 operating hours at more than 40 C or after 30 000 operating hours at less than 40 C 3 5 inch hard disk 5 years irrespective of the operating hours Fan 7 years Compact Flash CFast or SSD 10 years Motherboard battery 5 years B...

Страница 33: ...e possible charges from your own body by touching grounded metal e g control cabinet door Wear a wrist grounding strap Only remove new electronic components from the ESD packaging tinted plastic bag after putting on the wrist grounding strap Do not walk around with electronic components in your hand if they are not in ESD packaging Access to exchangeable device components You can access the device...

Страница 34: ...Beckhoff Service see Chapter 10 1 Service and support Table 14 Technical data of the battery Battery type Electrical properties at 20 C Dimensions Nominal voltage Nominal capac ity Diameter Height Weight CR2032 3 0 V 225 mAh 20 0 mm 3 20 mm 3 1 g Chapter 7 2 Maintenance 32 shows how to access the battery Pay attention to the correct polarity when replacing the battery To change the battery proceed...

Страница 35: ...more information on the function of the BST please refer to the corresponding documentation If your storage medium is defective and there is no backup Beckhoff Service can provide you with a fresh Windows image For this to be possible the Beckhoff IPC must already have been shipped with a valid operating system license When installing the fresh image the applications must be reinstalled If you hav...

Страница 36: ...he slot in the same inclined position 4 Push down the protruding side of the SSD 5 Replace the bolt and the fastening screw and tighten them with a tightening torque of approx 0 3 Nm ð You have replaced the SSD The old SSD must be disposed of in accordance with the national electronic scrap regulations ...

Страница 37: ...ent strips from your Beckhoff Service see Chapter 10 1 Service and Support 2 Remove the four Torx TX10 screws at the top and bottom of the PC section B 3 Remove the fan housing section C 4 Remove the two Torx screws to detach the fan from the fan plate section D D A B C Fig 23 C6030_Fan access 5 Disconnect the fan power cable from the motherboard and pull it out of the cable sleeve ð You can now r...

Страница 38: ... PC Other cause Check the power supply cable Call Beckhoff Service The Industrial PC does not boot fully Setup settings are incorrect Other cause Check the setup settings Call Beckhoff Service Computer boots software starts but control does not operate correctly Cause of the fault is either in the software or in parts of the plant outside the Industrial PC Call the machine and software manufacture...

Страница 39: ...ion EN 60068 2 6 10 to 58 Hz 0 035 mm 58 to 500 Hz 0 5 G approx 5 m s2 Shock resistance shock EN 60068 2 27 5 G approx 50 m s2 duration 30 ms EMC interference immunity conforms to EN 61000 6 2 EMC interference emission conforms to EN 61000 6 4 Permissible ambient temperature 0 C to 55 C operation 25 C to 65 C transport storage Permissible air humidity Maximum 95 no condensation Transport and stora...

Страница 40: ...h can be found on the name plate Beckhoff Support Support offers you comprehensive technical assistance helping you not only with the application of individual Beckhoff products but also with other wide ranging services World wide support design programming and commissioning of complex automation systems extensive training program for Beckhoff system components Hotline 49 0 5246 963 157 Fax 49 0 5...

Страница 41: ... the FCC regulations These limits are designed to provide adequate protection against adverse interference if the device is used in a commercial environment This device generates uses and may emit radio frequency energy and may cause adverse interference with radio communications if it is not installed and used in accordance with the operating instructions If this device is used in a residential a...

Страница 42: ...9 Fig 10 C6030 _Mounting options for mounting plate 2 20 Fig 11 C6030 _mounting plate rear panel 21 Fig 12 C6030 _Mounting plate side panel 21 Fig 13 C6030 _Mounting plates for control cabinet installation 22 Fig 14 C6030 _Wiring example 23 Fig 15 Beckhoff Device Manager Change passwords 27 Fig 16 Beckhoff Device Manager Start page 28 Fig 17 C6030 _Position of the fastening screws 30 Fig 18 C6030 ...

Страница 43: ...assignment 12 Table 6 Pin assignment of DisplayPort 13 Table 7 Meaning of the UPS OCT LED 14 Table 8 Meaning of the PWR LED 15 Table 9 Meaning of the HDD LED 15 Table 10 Meaning of the TC LED 15 Table 11 Key C6030 name plate 16 Table 12 Mounting plate ordering options 18 Table 13 Replacement recommendations for PC components 32 Table 14 Technical data of the battery 34 Table 15 Troubleshooting 38 ...

Страница 44: ......

Страница 45: ...Beckhoff Automation GmbH Co KG Hülshorstweg 20 33415 Verl Germany Phone 49 5246 9630 info beckhoff com www beckhoff com More Information www beckhoff com C6030 ...

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