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23
WARRANTY
Our 24 months warranty reflects our confidence in the high
quality of our design, engineering, production and product
performance. We confirm that this product was manufactured in
accordance with the current European safety requirements and
quality standards which are applicable to this product, and that
this product is free from defects on materials and workmanship
at the time of purchase. Under the conditions mentioned herein,
this warranty may be invoked by consumers in the countries
where this product has been sold by a subsidiary of the Dorel
Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing defects in
materials and workmanship when used in normal conditions and
in accordance with our user manual for a period of 24 months
from the date of the original retail purchase by the first end-user
customer. To request repairs or spare parts under our warranty
for defects in materials and workmanship you must present your
proof of purchase, made within the 24 months preceding the
service request.
Our 24 months warranty does not apply to defects caused by
normal wear and tear, damage caused by accidents, abusive use,
negligence, fire, liquid contact or other external cause, damage
which is the consequence of failing to comply with the user
manual, damage caused by use with another product, damage
caused by service by anyone who is not authorized by us, or if
the product is stolen or if any label or identification number has
been removed from the product or has been changed. Examples
of normal wear and tear include wheels and fabric worn down by
regular use and the natural breakdown of colors and materials
due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of contact is the
authorized dealer or retailer recognized by us. Our 24 months
warranty is recognized by them(1). You must present your proof
of purchase, made within the 24 months preceding the service
request. It is easiest if you get your service request pre-approved
by us. If you submit a valid claim under this warranty, we may
request that you return your product to the authorized dealer
or retailer recognized by us or that you ship the product to us in
accordance with our instructions. We will pay for shipment and
for return freight if all instructions are followed. Damage and/or
defects neither covered by our warranty nor by the legal rights
of the consumer and/or damage and/or defects with respect to
products that are not covered by our warranty can be handled
at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer
legislation, which may vary from country to country. The rights
of the consumer under applicable national legislation are not
affected by this warranty.
This warranty is provided by Dorel Netherlands. We are
registered in The Netherlands under company number 17060920.
Our trading address is Korendijk 5, 5704 RD Helmond, The
Netherlands, and our postal address is P.O. Box 6071, 5700 ET
Helmond, The Netherlands.
The names and address details of other subsidiaries of the Dorel
group can be found on the last page of this manual and on our
website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or change
labels or identification numbers are considered unauthorized. Products
purchased from unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the authenticity of these
products cannot be ascertained.
EN