BCN3D Sigma Series, Руководство пользователя

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User Manual 85
Terms and conditions
How to make a return?
In order to make a return first, you will have to contact
us to
sales@bcn3d.com , explaining the reason of
your willingness to return or substitute one or more
products.
• You will receive a document by email to be
completed (RMA), so that we can authorize the
return.
• Once the RMA is completed, you must send it to
sales@bcn3d.com duly completed.
• The after-sales department will assess the
situation and within 48 hours will tell you whether
or not we accept your return request. If accepted,
it will assign you an RMA number with a validity of
30 days.
• The product must be sealed in its original
packaging . In the case of not returning the order
in its original and sealed packaging, BCN3D
Technologies reserves the right to accept or
reject the return or establish a depreciation of the
product.
• Once the product has been packed, we will send
a transporter that will pick up the goods to be
returned perfectly packed, being able to desist
from the collection in case of improper packing. It is
important that you place the
RMA number visible
on the package .
• You will not have to pay anything to the courier,
except if the withdrawal right is applied (first case),
where the cost of the carriage will be deducted
from the amount to be returned; or in case
the damages produced in the products are not
caused by the transport or are not a manufacture
defect. In all these scenarios the customer will be
responsible for the shipping costs.
• Once the goods are received in our facilities, our
technical service will inspect them and determine
whether the return is accepted or not.
• The refunds will be carry out between the 1st
and 10th of the month according the return
acceptance. For example, if the return becomes
effective on April 15, the money will be paid
between May 1 and May 10.
• In case of not accepting the return for damages
produced outside BCN3D Technologies
responsibility, you will be given the option to repair
the product or return it as it is. Both the repair and
shipping will be borne by the customer.