and install the update and try again. If no update is available, uninstall the application and download it again. If
the problem persists, contact
with the details of your issue as well as the
make/model of your device and what platform you are running on it.
My device won’t connect to the mobile application.
Before attempting to connect again, ensure that Bluetooth is enabled on your device and that the Bluetooth LED
indicator light on the DynaQ is blinking. If it is not blinking, contact BBQ Guru Customer Service immediately.
If it is blinking, reopen the application and attempt to connect again. You must be within the Bluetooth range of
the device, which is approximately 450 feet direct line of sight.
I want to add another DynaQ or UltraQ controller device onto the application.
On the main application screen, swipe left on the area where the control name is. It will slide to a new controller
dashboard where it says “Tap to Add”. Follow the instructions as prompted on the screen. You can monitor both
controllers by swiping left or right between the two main dashboards.
I want to control my DynaQ from a different Bluetooth-enabled device.
Select the Disconnect From Bluetooth button from the menu and close the application. This will remove the
Bluetooth connection with the current controller. Download the BBQ Guru app onto the other Bluetooth-
enabled device that you want to use. Make sure your Bluetooth is enabled, open the application, and follow the
prompts to connect to your DynaQ again.
The temperature readings and/or screen seems frozen.
As soon as you are out of the Bluetooth range of the DynaQ, it will no longer be able to receive real-time
temperature readings. Check if the Bluetooth LED indicator light on the DynaQ is solid blue. If it is blinking, it
no longer has a Bluetooth connection.
The pit temperature is going higher than the desired setpoint.
Inspect the pit to ensure it is sealed tightly at the firebox and that there are no spots allowing air to come in and
contact the fire.
Enable the Open Lid Detection feature. This allows the DynaQ to detect when the pit is opened and if the pit
temperature drops. If the feature is turned off, the DynaQ will detect that the pit temperature is dropping on its
own accord and will run the fan while the lid or door is open, which will cause the pit temperature to spike.
If the fan is running constantly, unplug the control and plug it back in to reboot the device. The fan may then
run normally. If it does not, contact
The pit temperature is not correct.
It is normal for the temperature in the dome of a pit to be hotter than on the cooking grate. Thermometers that
come with most pits are not typically as accurate as the DynaQ.
If the pit probe is too close to the food, it may read a lower temperature from the cool vapors coming off the
food. Place the pit probe 3 to 4 inches away from the food.
The pit probe may be damaged and reading incorrectly. Swap the pit probe with a food probe in their respective
jacks. If the food probe reads correctly in the pit jack, then the pit probe is bad. If the food probe also reads
incorrectly, it may be bad as well or there may be an issue with the control unit itself. Contact
If the probe wire shows small, reddish bumps on the outside of the stainless-steel mesh braiding, the silicone
insulation has started to melt out because the probe was exposed to direct flame or excessive temperatures.
Purchase a new probe at
Содержание DynaQ
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