21
TROUBLESHOOTING GUIDE
5
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty
component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Problem
Probable Cause
Remedy
No power to the game.
No lights on at all.
Unplugged.
Circuit breaker tripped.
Power strip faulty.
Faulty cable/power supply.
Check wall outlet.
Reset power strip breaker switch or building
circuit breaker.
Change plug position, replace if needed.
See Power Supply diagnostic below.
Bill Acceptor on.
But everything else off.
(Power Supply not ON)
Power supply unplugged.
Power supply shutting down
because of 12 V overload.
Faulty power supply.
Insure unit is plugged into power strip and
red rocker switch is light up.
See power supply diagnostics to isolate bad
component. A bad motor
or 12 volt short
would cause this.
See Power Supply Diagnostic below.
Dollar Bill Acceptor not
functioning.
Ensure Bill Acceptor is set to
“Always Enable”
Check for power to Bill
Acceptor.
Dirt or debris in acceptor
slot.
Pinched, broken, or
disconnected wiring.
Bill acceptor problem.
Acceptor should cycle stacker at game
power up. If not, check cable connections.
Refer to “How to Clean Bill Acceptor”
Or clean with bill reader cleaning card.
(A5CC9000)
Check wiring from bill acceptor
to Main Board. (AACE2510)
Repair or replace wiring harness.
Check J8 connector on Main Board
Make sure wires are secure in connectors.
Refer to troubleshooting section of dollar bill
acceptor manual included with this game or
the diagnostics label of the back of the unit.
No Sound
Volume set to zero in menu.
Disconnected, loose or bro-
ken wires.
Faulty speaker.
Increase the volume by entering menu.
Press and hold red menu button down to
enter menu.
Enter N2 in menu for game volume.
Enter N3 in menu for attract volume.
Check connections and reseat J19 on main
board. Cable # AACE2507
Replace speaker. AACE8811