Indicator
Description
Uplink
Indicates that the control module is successfully communicating with the
BAYweb portal.
Heat 2
For conventional multistage systems, this LED indicates when the thermostat
is signaling the furnace to produce stage two heat. For conventional single
stage and heat pump systems, this LED indicates when thermostat is signaling
for the zone damper to open.
Cool 2 /
Comp 2
For conventional systems, this LED indicates when the thermostat is signaling
the furnace to produce stage two cool. For heat pump systems, this LED
indicates when the thermostat is signaling the heat pump to run both stages of
the compressor.
Rev
Indicates that the thermostat is signaling the heat pump to activate the
reversing valve. The “B” terminal is normally closed, it supplies power when
the Rev LED is off. The “O” terminal is normally open, it supplies power when
the Rev LED is illuminated.
The use of the “O” and “B” terminals may vary by manufacturer of the heat
pump. Typically, the “O” terminal supplies power to signal for cooling, and the
“B” terminal supplies power to signal for heat. If your system appears to be
operating opposite of what it should, move the reversing valve wire to the other
terminal.
Troubleshooting
We encourage you to communicate any problems you have encountered to us, even if you
are able to solve them on your own. We would also like to have any suggestions or comments
about the installation procedure.
The preferred method of communicating with us is via email. We use an automated tracking
system to insure that we respond to your messages in the quickest possible time, and provide
the shortest path to problem resolution. Our support email address is
.
We also have an on line support page that you can use to send a message to our support
staff. If you need to speak to a support Representative, refer to the Obtaining Support section
of this manual for contact information.
When contacting us for support, please provide your name, web portal user ID (if you have
one), and your thermostat serial number. We may also request your key code to validate that
you have a given piece of equipment. The serial number and key code are located on the
front cover of this manual and on the Control Module.
We suggest you review the Solutions to Problems section and check the support resources
on
www.bayweb.com
which may provide you with a simple solution to the problem.
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