5
Supporting the best, with the best
Training
Baxi offers a range of boiler training courses
for installers to help keep you informed
of the latest industry developments and
provide you with the relevant product
knowledge and skills to ensure best practice.
Visit www.bdrthermeatraining.co.uk to find
out more.
Technical support
If you need additional information to complete
an installation while on site, our technical
support team made up of experienced
heateam
gas engineers are always available on
the end of the phone with direct access to our
boilers to provide all the backup you need to
get the job finished quickly and easily.
Warranties
Once you’ve installed your customer’s new Baxi
boiler they will be covered by our two years
parts and labour warranty*. They can register
their warranty either online or by post, giving
them complete peace of mind. Once this initial
warranty has expired, they have the option of
extending it.
Aftersales service
heateam
, our award-winning
customer service division, is our
team of 270 Gas Safe registered
engineers working across the UK to
ensure your customers are happy
with their investment in their Baxi
boiler. In fact, it’s like having your
very own aftersales team. Any problems
encountered with a Baxi product within two
years of installation will be resolved quickly and
efficiently by one of our engineers.
If you’re a member of our business support
scheme
works
we will guarantee to be with
your customer the very next day**.
Our aftersales support is on hand whenever you need it, even if you
haven’t finished the installation yet
*Subject to registration and an annual service by any Gas Safe registered installer
**Calls booked before 3pm
For technical enquiries e-mail [email protected]
Call us on
0844 871 1525
www.
heateam
.co.uk
heateam
opening hours are:
Monday - Friday 8am - 6pm
Saturday/Sunday 8.30am - 2pm
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