20
If something doesn't work
Before calling the Technical Service, please check the following possible causes
and solutions:
Problem
Possible cause
Solution
The cookware is inadequate
(it doesn't have a ferromagne-
tic base or it is too small).
Make sure that the base of
the cookware is attracted by
a magnet or use larger cook-
ware.
The induction zones don't get hot
Cookware is not thick enough
or it is not one piece. The
buzzing is caused by the
transmission of energy
directly to the base of the
cookware.
This buzzing is not a defect.
However, if you want to pre-
vent it, slightly reduce the
chosen power level or use
cookware with a thicker base
and/or that is one piece.
There is a buzzing sound at the beginning of cooking in the induction zones
The lock is activated.
Deactivate the lock.
The touch control panel doesn't go on or, if it's on, it doesn't respond
The sound of a fan can be heard when cooking and the sound continues
after the cooker has been turned off.
The induction zones have a
fan that cools the electronic
system.
The fan only works when the
temperature of the electronic
system is high; when the tem-
perature decreases, the fan
turns off automatically regar-
dless of whether or not the
cooker is activated.
When frying or cooking stew, it seems as though the energy of the
induction zones decreases ("the induction element heats less")
If the temperature of the glass
or of the electronic system
becomes too high while coo-
king, an auto-protection
system will begin working
which regulates the power of
the heating elements so that
the temperature does not con-
tinue increasing.
Excess temperature problems
during cooking only occur in
extreme situations (an exten-
ded period of time cooking at
maximum power) or when ins-
tallation is inadequate.
Verify that installation has
been done in accordance with
the indications in the instruc-
tions manual.
The glass is too hot.
Remove the cookware and
let the glass cool down.
A heating element goes off and the message C appears
