34
After-Sales Service
Before contacting
After-Sales Service:
1.
Try to remedy the problem
yourself (see
“Troubleshooting Guide”).
2.
Restart the programme to
check whether the problem
has solved itself.
3.
If the machine continues to
function incorrectly, call After-
Sales Service.
Specify:
•
Your full address.
•
Your telephone number and
area code.
•
The nature of the problem.
•
The exact model of the
appliance.
•
The service code (number after
the word SERVICE).
The After-Sales Service
sticker is in the lid of the
foreign body trap or on
the rear of the machine.
As a priority, you should
contact the After-Sales
Service of the retailer who
supplied you with the
appliance.
Transport and Handling
1.
Unplug the appliance.
2.
Turn off the tap.
3.
Remove the water supply
and drain hose.
4.
Eliminate all water from the
hoses and the appliance (see
“Draining Residual Water”).
Wait for the water to cool so
as to avoid any accidents.
5.
To facilitate moving the
machine, pull the handle
situated at the bottom front
(optional on certain models)
out a little by hand and pull
it out to the stop with the
foot. Afterwards push the
handle back into the
original stable position.
6.
Fix the transport bracket
again for a move or a longer
transport.
7.
Transport the washing
machine upright.
IMPORTANT:
Do not use the
appliance while the handle is
pulled out.
