Troubleshooting
The following troubleshooting tips include some basic instructions for common problems.
Startup Problems
Problem
Solution
Radio won't wake up
While in storage mode, the radio does not operate. All SureCross
®
radios powered
from an integrated battery ship from the factory in storage mode to conserve the battery.
To wake the device, press and hold button 1 for five seconds. To put any FlexPower
®
or
integrated battery SureCross radio into storage mode, press and hold button 1 for five
seconds. The radio is in storage mode when the LEDs stop blinking, but in some models,
the LCD remains on for an additional minute after the radio enters storage mode. After a
device has entered storage mode, you must wait one minute before waking it.
Sensors not powered
Many SureCross devices have several switch power outputs for powering sensors. Ena-
ble the power supplies using the I/O point parameters for sensor supply #, supply output
voltage, and warm-up time.
Radio seems only partially powered
If your ribbon cable has been unplugged from the radio board, verify the ribbon cable is
fully seated and that it has been plugged into all pins. It is possible to accidentally plug in
the ribbon cable and miss the top row of pins (shown). When the ribbon cable is plugged
in incorrectly, the radio may partially power up, but it will not be able to communicate to
any sensors nor will it communicate with the wireless network.
Radio won't go into binding mode
If you did not disconnect the power before changing the DIP switch positions, you must
cycle power to the device. If you do not cycle power, the device does not register the DIP
switch changes. For devices with an integrated battery, cycle the power by removing the
battery for one minute. Replace the battery.
LED Message Codes
LED 1
LED 2
Definition/Solution
Solid green
Gateway, DX85: Power is on
Flashing green
Node: Good radio communication link
Gateway, DX85: Active Modbus communication
rev. I
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