Bang & Olufsen Beo5, Руководство по обслуживанию

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How to service
Front line service
The overall service strategy is to service 95% of all products in the customer’s
home. The defective module must be exchanged and the Back-up suitcase must
be sent to module service in Struer.
Beo5 will be serviced on module level only as described in the Service Manual. A
Back-up suitcase will be offered for this product. The only way to repair the
hardware (HW) is to order a Back-up suitcase and replace the defective module.
Only the necessary information on how to dismantle/assemble, fault-find on
module level, replace and adjust electronics/mechanics will be described.
As a simple stand-alone product, it is expected to be serviced for 12 years on vital
parts after the last product has been produced and sold in the same season.
Service possibilities:
If the Beo5 software is to be updated, the Beo5 configuration tool must be used.
It is important to bring a laptop to the customer’s home in case of a service visit.
Remember to store the specific customer profile locally on the laptop before
making the visit.
Recommended assisting tools
Beo5 configuration tool.
Other service issues
This product does not have pincode protection.
Service documentation
Service documentation for Beo5 will be a Service Manual with part nos. for the
Back-up suitcase, electrical and mechanical parts, user’s guides, etc.
1.2 How to service