34
Troubleshooting
If a malfunction occurs, first check the points below before you send
the scale in to be repaired.
Problem
Causes and solutions
The display is blank.
The batteries were not inserted correctly.
-
Remove the batteries and insert them
again. Make sure the polarity is
correct.
Batteries are empty.
-
Replace the empty batteries with new
ones.
“Lo” appears on the
display instead of the
measurements and the
scale immediately turns
off.
The batteries no longer supply a sufficient
amount of power.
-
Replace the batteries with new ones.
“Err” appears on the
display instead of the
measurements.
The upper limit of the measurement range
(180 kg) has been exceeded.
-
Do not exceed the scale’s carrying
capacity of 180 kg.
You failed to stand still during the
measuring process or to evenly distribute
your body weight to both feet.
-
Stand still while the measurements are
being performed and evenly distribute
your weight to both feet.
35
Problem
Causes and solutions
Only the weight is
shown.
You were not barefoot during the
measurement, the soles of your feet are too
dry or you have too much callused skin on
the soles of your feet.
-
Repeat the measurement barefoot.
-
If necessary, slightly moisten the soles
of your feet.
-
Remove any callused skin from the
soles of your feet.
The percentage of fat is
outside the
measurement range
(< 5 % or > 50 %).
The scale was not at
zero when the weighing
process was initiated.
The scale did not adjust properly.
-
Wait until the scale turns off on its
own.
-
Step on the scale again and wait until
“0.0” appears on the display.
-
Repeat the measurement.
No connection is
established between
your smartphone or
tablet and the scale
even after approx. 180
seconds.
The Bluetooth® function of your
smartphone or tablet is switched off.
-
Switch the Bluetooth® function of your
smartphone or tablet on.
The scale’s Bluetooth® receiver is not
working properly.
-
Take the batteries out of the battery
compartment.
-
Put the batteries back in.
-
Switch the Bluetooth® function of your
smartphone or tablet off and back on.
