B+K precision Sefram DAS1800, Руководство пользователя, Страница: 69 / 73

Sefram CHAPTER 10. SERVICING
The warranty period for after-sales service outside the appliance warranty period is 3 months. All spare parts
become the property of the user, and replaced parts become the property of SEFRAM. In the event of insurance
coverage, the product becomes the property of the insurance company at its exclusive request. Otherwise it
remains the property of the user. The warranty applies only to equipment manufactured and supplied by SEFRAM.
Any intervention or modification carried out by the user or by a third party without prior authorization from the
company will invalidate the warranty. The user is responsible for returning the device to our premises. He must
therefore ensure that the packaging provides adequate protection during transport. We recommend using the
original packaging. The customer is responsible for taking out the necessary transport insurance. SEFRAM
reserves the right to refuse poorly-packaged products, and not to offer repairs if the breakage is due to transport.
Particular case of the battery: if a Li-ion battery is fitted to this device. It must not be transported outside the
unit. Under no circumstances should it be replaced by the user. It must be replaced at the factory, so that the
charging system and protective devices can be checked. This equipment must be transported in accordance with
international guidelines for the carriage of equipment containing hazardous materials.
10.1.2 After-sales contact
Help with operation and malfunctions:
In the event of a malfunction, please check the software version of your device first, or contact our technical
support if you have problems using it.
+33 (0)4 77 59 01 01
Or send an e-mail to:
support@sefram.com or support@bkprecision.com (For North America customers)
10.1.3 In case of breakdown
In the event of a breakdown, please return your equipment together with the RMA document previously registered
on our website to
https://www.sefram.com/services.html or https://www.bkprecision.com/support
You can call our customer service department at:
+33 (0)4 77 59 36 91 or 800-462-9832 (US & CAN toll free)
Or contact:
services@sefram.com or https://www.bkprecision.com/support/request/technician
10.1.4 Packaging
The packaging for this product is entirely recyclable. Thanks to its design, it enables your instrument to be trans-
ported in the best possible conditions. We draw your attention to the fact that the original packaging must be
over-packed, if it is to be used for transport by air, road or post. We recommend keeping the original packaging for
all transport.
10.1.5 LCD Display Defects
Your SEFRAM device is equipped with an active matrix color LCD display. This screen is sourced from reputable
manufacturers. Under current technical manufacturing conditions, these manufacturers are unable to guarantee
100% correct operation of the pixels in the display area. They specify a number of defective pixels on the screen
surface. SEFRAM’s quality department has made installation of your instrument’s display conditional on compli-
ance with the manufacturers’ acceptance conditions.
DAS User manual 69