DMX lighting troubleshooting
If you have a problem with your device, please consult the troubleshooting section for possible solutions. If,
after consulting this section, the problem remains unresolved, please contact your dealer for more
information and/or help.
This troubleshooting section contains information on how to solve the most common DMX light effect
problems, but it does not and cannot cover every eventuality. It is possible that you won't find your problem,
cause and solution in this section due to differences between various connecting devices.
Problem
Possible cause
Solution
The device can not be turned on.
A fuse is blown
Check the fuse to rule out if it is
blown or not. If it is blown, replace
it with a new fuse of the same type
and class.
Power cable not plugged in
Check if the power cable is
properly connected to the device
and plugged into an active power
socket.
The device is not reacting to DMX
signals
Incorrect DMX start address
Check if the device has been set
to the correct DMX start address
DMX controller is set to ‘Blackout’
Make sure the ‘Blackout’ function
on the DMX controller is not
activated
Make sure the polarity switch on
the DMX controller is set correctly
Try to reverse the DMX polarity
switch on the DMX controller.
The device is not reacting, there is
no DMX signal indication
Make sure the XLR cables are
connected properly and are not
defective. Replace if necessary.
The device does not react to
sound/music
Incorrect operation mode
Make sure the sound-activated
mode has been selected.
The internal microphone sensitivity
is too low
Check the microphone sensitivity
level and increase it if necessary.
The speaker is too far away, or is
not producing enough low tones
Place the light effect closer to a
speaker (or vice versa) and/or
increase the low-frequency level.
The built-in microphone is not
triggered by high tones.
The amount of projected light is
minimal
Dirty or dusty optics
Clean the lens and/or other optics.
Dimmer is not completely open
Check if the dimmers on the spot
lights themselves or if the master
dimmer is completely open.
The DMX signal appears to be
interrupted and some devices are
flashing or behaving strangely
Damaged/defective cables
Check and replace the DMX
cables if necessary.
Power interference on the DMX
signal
Avoid connecting signal cables
parallel to power cables.
DMX terminator is missing
Close the DMX circle with a DMX
terminator.
The information in this user manual is subject to change at any time without notice.
Version: 1.0
Date of creation and author's initials:31-03-2018 RV
Revision date and author's initials: -
