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12.1 Warranty
The following sections are to be used as a guide in determining warranty policies and procedures
for SCHMIDT® products. It is to be used in determining whether a warranty is justified and as a
procedural guide in completing a SCHMIDT warranty claim.
12.2 Warranty
Policy
1.
All SCHMIDT products are guaranteed to be free of defects in material and workmanship at
time of shipment. Axxiom Manufacturing, Inc. warrants its products against defects in
material and workmanship under normal and proper use for a period of ninety (90) days from
the date of delivery. Such warranty is extended only to the buyer who purchases the
equipment directly from Axxiom Manufacturing, Inc. or its authorized distributors. This
warranty does not include expendable parts such as, but not limited to, hoses, nozzles, and
seals.
2.
The obligation under this warranty is strictly limited to the replacement or repair, at
Axxiom’s option, of machines and does not include the cost of transportation, loss of
operating time, or normal maintenance services. Axxiom Manufacturing, Inc. shall have no
liability for labor, consequential damages, freight or special charges.
3.
This warranty does not apply to failure occurring due to abuse, misuse, negligence,
corrosion, erosion, normal wear and tear, alterations or modifications made to the machine
without express written consent of Axxiom Manufacturing, Inc.
4.
Warranty requests must be submitted in writing within thirty (30) days after failure.
5.
Written authorization to return merchandise under warranty must first be obtained from
Axxiom Manufacturing, Inc. In no case is merchandise to be returned to Axxiom for credit
without authorization. At the time of authorization, Axxiom will issue a return authorization
number that must be included on all packages and correspondence. Any material returned
without prior authorization will remain the property of the sender and Axxiom will not be
responsible for it.
6.
All returns must be shipped prepaid freight. All returns may be exchanged for other
equipment or parts of equal dollar value. If goods are not exchanged, they are subject to a
20% restocking charge. Any cost incurred by Axxiom Manufacturing, Inc. to restore such
goods to first class condition will be charged to the customer.
7.
Axxiom Manufacturing, Inc. reserves the right to inspect and make the final decision on any
merchandise returned under warranty.
8.
Axxiom Manufacturing, Inc. offers no warranty with respect to accessories, including but not
limited to, engines, motors, batteries, tires and any other parts not manufactured by Axxiom
Manufacturing, Inc., but which the original manufacturer warrants.
12.0 Warranty and Reference Information