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Click the
button to save the configuration.
Shared Line
Axtel
IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines
and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the
members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the
users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when
multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold,
the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the
line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to
"Account" "Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with
the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function keysLine
key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there
is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the
secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface
Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)
Press
and
key to select the Line in the Type field.
Press
and
key to select the Account ID.
Enter the Label
Enter the Value
Press
or Save soft key to save the configuration
To configure the line key as line via Web interface
Click Function keys Line Key.
Select the desired Line Key and select Line in the Type.
Enter the Value.
Enter the Label.
Select the Account
Click the
button to save the configuration and then restart.
Note:
This feature is not available on all servers. For more information, contact your system administrator.
Public Hold
The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or
resume a call.
To configure the Public hold via Phone interface
Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)
Press
and
key to select the Public Hold in the Type field.
Press
or Save soft key to save the configuration
To configure public hold via Web interface
Click Function keys Line Key.
Select the desired Key and select Public Hold in the Type.
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