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This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased by a consumer in the United States or Canada after
March 1, 1996, and installed in either the United States or in
Canada.
WHO IS COVERED BY THE WARRANT Y
This limited warranty extends to the original purchaser only. This
warranty is non-transferable. Hansgrohe, Inc. neither assumes
nor authorizes any person to create for it any other obligation
or liability in connection with this product.
LENGTH OF WARRANT Y
If you are a consumer who purchased the product for use primarily
for personal, family or household purposes, this limited warranty
starts on the date of purchase and extends for as long as you
own the product and the home in which the product is originally
installed. If you purchased the product for use primarily for any
other purpose, including, without limitation, a commercial purpose,
this limited warranty starts on the date of purchase and extends
(i) for 1 year, with respect to hansgrohe brand products and
commercial products, and (ii) for 5 years, with respect to AXOR
products. The Rubbed Bronze finish is subject to a 3-year limited
warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANT Y
This limited warranty covers only your manufactured product.
Hansgrohe, Inc. warrants this product against defects in material
or workmanship as follows:
Hansgrohe, Inc. will replace at no charge for parts
only or, at its option, replace any product or part
of the product that proves defective because of
improper workmanship and/or material, under
normal installation, use, service and maintenance. If
Hansgrohe, Inc. is unable to provide a replacement
and repair is not practical or cannot be made in
timely fashion, Hansgrohe, Inc. may elect to refund
the purchase price in exchange for the return of
the product. REPAIR OR REPLACEMENT (OR, IN
LIMITED CIRCUMSTANCES, REFUND OF THE
PURCHASE PRICE) AS PROVIDED UNDER THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY
OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANT Y
A. Conditions, malfunctions or damage not resulting from
defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1)
normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or
alteration; (2) the use of abrasive or caustic cleaning
agents or “no-rinse” cleaning products, or the use of the
product in any manner contrary to the product instructions;
or (3) conditions in the home such as excessive water
pressure or corrosion.
C. Labor and other expenses for disconnection, deinstallation,
or return of the product for warranty service (including but
not limited to proper packaging and shipping costs), or
for installation or reinstallation of the product.
D. Accessories, connected materials and products, or related
products not manufactured by Hansgrohe, Inc.
E. Any hansgrohe or AXOR product sold for display
purposes.
F. Custom products are non-returnable and cannot be
cancelled upon receipt of order confirmation sent from
Hansgrohe, Inc.
HANSGROHE, INC. SHALL NOT BE LIABLE TO PURCHASER
OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH
OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion
or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply
to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place
of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or
replacement product or part will be returned to you postage
prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully
inspect your product for any damage or visible defect. Prior
to installing, always carefully study the enclosed instructions
on the proper installation and the care and maintenance
of this product. If you have questions at any time about
the use, installation or performance of your product, or
the Limited Warranty, please write us or call us toll-free at
800-334-0455.
L I M I T E D C O N S U M E R W A R R A N T Y