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This warranty is limited to products manufactured by Hansgrohe, Inc.
(“Hansgrohe”) that are purchased by a consumer in the United States or
Canada after March 1, 1996, and installed in either the United States or
in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This warranty is
non-transferable. Hansgrohe neither assumes nor authorizes any person to
create for it any other obligation or liability in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily for
personal, family or household purposes, this limited warranty starts on the date
of purchase and extends for as long as you own the product and the home in
which the product is originally installed. If you purchased the product for use
primarily for any other purpose, including, without limitation, a commercial
purpose, this limited warranty starts on the date of purchase and extends (i)
for 1 year, with respect to Hansgrohe and Commercial products, and (ii) for
5 years, with respect to Axor products. The Rubbed Bronze finish is subject
to a 3-year limited warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured product.
Hansgrohe warrants this product against defects in material or workmanship
as follows:
Hansgrohe will replace at no charge for parts only or, at its option,
replace any product or part of the product that proves defective
because of improper workmanship and/or material, under normal
installation, use, service and maintenance. If Hansgrohe is unable to
provide a replacement and repair is not practical or cannot be made
in timely fashion, Hansgrohe may elect to refund the purchase price
in exchange for the return of the product. REPAIR OR REPLACEMENT
(OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE
PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from defects in
material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear
and tear, improper installation, improper maintenance, misuse, abuse,
negligence, accident or alteration; (2) the use of abrasive or caustic
cleaning agents or “no-rinse” cleaning products, or the use of the
product in any manner contrary to the product instructions; or (3)
conditions in the home such as excessive water pressure or corrosion.
C. Labor and other expenses for disconnection, deinstallation, or return
of the product for warranty service (including but not limited to proper
packaging and shipping costs), or for installation or reinstallation of
the product.
D. Accessories, connected materials and products, or related products
not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER
PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, ARISING OUT OF BREACH OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and
carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement product
or part will be returned to you postage prepaid. REVISED MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your
Hansgrohe product for any damage or visible defect. Prior to installing,
always carefully study the enclosed instructions on the proper installation
and the care and maintenance of this product. If you have questions at any
time about the use, installation or performance of your Hansgrohe product,
or this warranty, please write us or call us toll-free at 800-334-0455.
L I M I T E D C O N S U M E R W A R R A N T Y
