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AXIS P3346 Fixed Dome Network Camera

Troubleshooting

Lower frame rate than
expected

See

Performance Considerations on page 63

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

Lower the image resolution.

Set a

Capture Mode

that prioritizes frame rate. Changing the capture mode to prioritize frame rate

will lower the maximum resolution. See

Capture Mode on page 19

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video & Audio > Video Stream

and

Setup > Video & Audio > Camera Settings

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.

Check that

Enable audio support

is selected under

Setup > System Options > Security > Audio

Support

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and
video using H.264

Synchronize the product’s date and time settings with an NTP server. Go to

Setup > System

Options > Date & Time

Distorted audio

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settings

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.

Содержание P3346

Страница 1: ...AXIS P3346 Fixed Dome Network Camera User Manual...

Страница 2: ...UPnPTM is a certification mark of the UPnPTM Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD mic...

Страница 3: ...designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly T...

Страница 4: ...Area 21 Overlay 21 Privacy Mask 22 Focus Zoom 23 Audio Settings 23 Audio Clips 24 Live View Config 26 PTZ Pan Tilt Zoom 29 Preset Positions 29 Guard Tour 30 Advanced 30 Detectors 31 Camera Tampering 3...

Страница 5: ...P3346 Fixed Dome Network Camera Table of Contents Emergency Recovery Procedure 54 Symptoms Possible Causes and Remedial Actions 55 Technical Specifications 59 Connectors 62 Performance Considerations...

Страница 6: ...Regulatory Information on page 2 I O Connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notification...

Страница 7: ...nnecting to an AXIS Video Hosting System service See page 46 To connect press and hold the button for about 1 second until the Status LED flashes green Connecting to AXIS Internet Dynamic DNS Service...

Страница 8: ...s or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down l...

Страница 9: ...strator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an en...

Страница 10: ...s output port for a defined period of time For information about how to enable and configure output buttons see page 27 Click the Active Inactive buttons to manually activate and inactive the product...

Страница 11: ...ntire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specifie...

Страница 12: ...Queue Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the came...

Страница 13: ...o that there is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over...

Страница 14: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when re...

Страница 15: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used...

Страница 16: ...nistrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that...

Страница 17: ...tings See page 17 Stream profiles See page 19 Camera settings See page 19 View areas See page 21 Overlay image See page 21 Privacy mask See page 22 Focus and zoom See page 23 Audio settings See page 2...

Страница 18: ...ms at low bit rates An H 264 video stream consists of different types of frames such as I frames and P frames An I frame is a complete image whereas P frames only contain the differences from previous...

Страница 19: ...g Camera Settings The Video Audio Camera Settings page provides access to advanced image settings for the Axis product Capture Mode Capture mode defines the maximum resolution and maximum frame rate a...

Страница 20: ...speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks...

Страница 21: ...ring more bandwidth without adding image information To enable go to Video Audio Camera Settings and select Enable View Areas To add a new view area 1 Go to Video Audio View Area 2 Click Add 3 The new...

Страница 22: ...s mask the specified part of monitored area see Privacy Mask on page 22 To use an overlay image the image must first be uploaded to the Axis product 1 Go to Video Audio Overlay Image 2 Click Browse an...

Страница 23: ...tion The buttons and move the focus position in multiple steps in either direction 5 When satisfied click Enable iris to enable the iris The Pixel counter shows the number of pixels in an area of the...

Страница 24: ...is becoming distorted Red the signal is distorted Use the Encoding option to select digital audio encoding format AAC requires a license for both encoding and decoding AAC is the least complicated and...

Страница 25: ...formation see the online help To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 36 Note Audio clips cannot be...

Страница 26: ...ttings See page 27 Action Buttons These are the buttons described in Controls on the Live View Page on page 10 User Defined Links See page 27 Output Buttons See page 27 Default Viewer for Browsers Fro...

Страница 27: ...censed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick...

Страница 28: ...time The pulse time can be set from 1 100 second to 60 seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options Ports Devices I...

Страница 29: ...ntrols to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 Click Add The camera s position is saved as a preset position The entire view area is...

Страница 30: ...minutes 6 Specify the View Order or select the Random view order option 7 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify...

Страница 31: ...email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tam...

Страница 32: ...escriptive name 4 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 5 Adjust the Object Size History and Se...

Страница 33: ...r than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an area where moving objects are not expected select a high history...

Страница 34: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application Fo...

Страница 35: ...d Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Defa...

Страница 36: ...ide the operating range of the product This can for example be used to send maintenance notifications Input Signal Digital Input Port Trigger the rule when an I O port receives a signal from a connect...

Страница 37: ...and configuration Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multi...

Страница 38: ...are available Recipient Use with action Email1 Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Send...

Страница 39: ...the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates avail...

Страница 40: ...tamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matr...

Страница 41: ...tting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the la...

Страница 42: ...Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology...

Страница 43: ...System Options Security Certificates See Certificates on page 43 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security...

Страница 44: ...te Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date Time The Axis product s date and time settings are configured unde...

Страница 45: ...ess according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The produc...

Страница 46: ...fault To disable clear the Enable AVHS box One click enabled Press the product s control button see Hardware Overview on page 6 to connect to an AVHS service over the Internet Once registered Always w...

Страница 47: ...For more information see the online help Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product...

Страница 48: ...mber and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note...

Страница 49: ...ed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 42 To enable SNMP v3...

Страница 50: ...mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Storage and click SD Card 2 Click Unmount 3 The card can now be rem...

Страница 51: ...Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving...

Страница 52: ...report creates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live Vi...

Страница 53: ...ll settings including the IP address to the factory default values Note The installation and management software tools are available on the CD supplied with the product and from the support pages on w...

Страница 54: ...ailable free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your com...

Страница 55: ...different subnet If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Co...

Страница 56: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed o...

Страница 57: ...s unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly L...

Страница 58: ...ems occur To identify the source of the problem check the System Log under System Options Support Logs Reports Depending on the problem it might be necessary to re mount the storage device For informa...

Страница 59: ...1920x1080 mode 30 fps in all resolutions Video streaming Multiple individually configurable streams in H 264 and Motion JPEG H 264 and Motion JPEG 1 stream in resolution and frame rate as specified a...

Страница 60: ...ction Event trigger data in video stream Embedded Linux operating system Intelligent video Video motion detection active tampering alarm audio detection Support for AXIS Camera Application Platform en...

Страница 61: ...Humidity 15 85 RH non condensing Approvals EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 61000 6 1 EN 61000 6 2 EN 55024 FCC Part 15 Subpart B Class B ICES 003 Class B VCCI Class B C tick AS NZS CISP...

Страница 62: ...can only be used as power out 3 3 V DC Max load 50 mA Digital Input 3 Connect to pin 1 to activate or leave floating unconnected to deactivate 0 to max 40 V DC Digital Output 4 Connected to pin 1 when...

Страница 63: ...ches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing m...

Страница 64: ...User Manual Ver M3 5 AXIS P3346 Fixed Dome Network Camera Date December 2013 Axis Communications AB 2013 Part No 54956...

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