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AXIS P1346 Network Camera

Troubleshooting

Checking the

rmware

Firmware is software that determines the functionality of network devices. One of your

rst actions when troubleshooting a problem

should be to check the current

rmware version. The latest version may contain a correction that

xes your particular problem. The

current

rmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

Upgrading the

rmware

When you upgrade the product with the latest

rmware from Axis website, the product receives the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the

rmware.

To upgrade, follow these instructions:

1. Save the

rmware

le to your computer. The latest version of the

rmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the products web pages.

3. Under

Upgrade Server

, click

Browse

and locate the

le on your computer. Click

Upgrade

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Precon

gured and customized settings are saved when the

rmware is upgraded (providing the features are available in

the new

rmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In

UNIX/Linux

, type the following from the command line:

Содержание P1346

Страница 1: ...USER MANUAL AXIS P1346 Network Camera ...

Страница 2: ...ed environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA Depending on the characteristics of the electrical environment using shielded cables STP may be appropriate in which case the following is applicable This equipment has been tested using shielded cables STP and found to comply with the limits for...

Страница 3: ...files 20 Camera Settings 21 View Areas 23 Overlay 23 Privacy Mask 23 Focus 24 Audio Settings 24 Audio Clips 25 Live View Config 27 PTZ Pan Tilt Zoom 29 Preset Positions 29 Guard Tour 30 Advanced 30 Detectors 31 Camera Tampering 31 Motion Detection 31 Audio detection 33 Applications 34 Events 35 Convert Event Types to Action Rules 36 Setting Up an Action Rule 36 Recipients 37 Schedules 37 Recurrenc...

Страница 4: ...AXIS P1346 Network Camera Table of Contents Symptoms possible causes and remedial actions 52 Technical Specifications 56 Performance considerations 58 4 ...

Страница 5: ...15 1 SD card slot 2 Microphone 3 Status LED indicator 4 Zoom puller 5 Focus puller 6 Audio in 7 Audio out 8 Network connector PoE 9 Power LED indicator 10 Network LED indicator 11 Control button 12 Iris connector 13 Power connector 14 I O terminal connector 15 Part number P N Serial number S N 5 ...

Страница 6: ... be used for local recording with removable storage For instructions on how to insert and remove an SD card please refer to the Installation Guide Note Before removal the SD card should be unmounted to prevent corruption of recordings To unmount the SD card go to Setup System Options Storage SD Card and click Unmount Control button The control button is used for Enabling the Focus Assistant Press ...

Страница 7: ...d 3 3 V DC Power 2 Can be used to power auxiliary equipment Note This pin can only be used as power out Max load 50 mA Digital Input 3 Connect to GND to activate or leave floating unconnected to deactivate 0 to 40 V DC Digital Output 4 Internal connection to ground when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel ...

Страница 8: ...restart the Focus Assistant The lens is less optimally adjusted Red The camera has been moved or an object has been inserted in front of the lens Exit and restart the Focus Assistant The lens is poorly adjusted Replacing the lens It is possible to use optional lenses for the Axis product To replace the lens 1 Disconnect the iris cable 2 Unscrew the standard lens 3 Attach and screw on the new lens ...

Страница 9: ...he downloaded configuration file click the Upload tab Click Browse and select the configuration file Click Upload The installed iris lens should now be included in the Iris Selection drop down list select it and press OK If you select a DC iris configuration file for a P iris lens an error message will appear below the iris configuration type in the Camera Settings page 9 ...

Страница 10: ...h AMC The administrator can disable the installation of the decoders to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox Safari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the dro...

Страница 11: ...et the password for the default administrator user root This is done in the Configure Root Password dialog which appears when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browse...

Страница 12: ...esired capture mode from the drop down list and click OK See also Capture Mode on page 21 The Live View page If the Axis product has been customized to meet specific requirements not all the items described below will appear in the Live View page The following provides an overview of each available button Controls on the Live View page Click View size to scale the image down to 800 pixels wide or ...

Страница 13: ...lorer only See AXIS Media Control AMC on page 15 for more information The toolbar displays the following buttons The Play button connects to the Axis product and starts playing a media stream The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified in the AMC Control Panel Click the View Full Screen button...

Страница 14: ...ee View Areas on page 23 Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be magnified...

Страница 15: ...um of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to al...

Страница 16: ...Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The ...

Страница 17: ...ssed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RTSP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media a...

Страница 18: ...estricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 41 2 TCP IP See page 43 3 Date Time See page 42 4 Video Stream See page 19 5 Focus See page 24 6 Audio Settings See page 24 The Basic Setup menu can be disa...

Страница 19: ...23 Privacy mask See page 23 Focus See page 24 Audio settings See page 24 Audio clips See page 25 Video Stream You can define the following video stream settings from Video Audio Video Stream Image See page 20 H 264 See page 20 MJPEG See page 20 Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement t...

Страница 20: ...save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a ...

Страница 21: ...OK Changing capture mode when the product has been configured is not recommended as most other settings will be either removed or reset for example 1 Go to Setup Video Audio Camera Settings 2 Select the new capture mode 3 Click Save 4 Review and reconfigure all settings for example View areas Stream profiles PTZ settings including preset positions and guard tours Motion detection windows Privacy m...

Страница 22: ...tized and maximum Shutter time is set to a small value motion blur in the image is minimized This can be useful for recognition of moving objects such as people and vehicles However prioritizing motion may cause an increase in image noise especially in low light situations When Low noise is prioritized and Gain is set to a small value image noise is minimized The file size is reduced which can be ...

Страница 23: ...d click Remove Tip The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays can be used to provide extra information and are superimposed over the video image With overlay text it is possible to include date and time or view the current bit rate as overlay text To include the current bit rate as overlay te...

Страница 24: ...e focus automatically If needed click in the Focus position bar or on the arrows at the ends of the bar to further adjust the focus The buttons and move the focus position one step in either direction The buttons and move the focus position multiple steps in either direction Clicking on the bar sets focus to that position If the camera is not focused after completing the above instructions try the...

Страница 25: ...put level Green the signal is at a good level Yellow the signal is becoming distorted Red the signal is distorted Encoding Select digital audio encoding format AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the A...

Страница 26: ...d modify and remove audio clips from Video Audio Audio Clips For more information see the online help Note Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video Audio Video Stream 26 ...

Страница 27: ...gs See page 28 Action Buttons These are the buttons described in Controls on the Live View page on page 12 User Defined Links See page 28 Output Buttons See page 28 Default viewer for browsers From Live View Config Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not po...

Страница 28: ... to enable a cross that will indicate the center of the image in PTZ joystick mode Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel You can enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 15 User Defined Links To displ...

Страница 29: ...ontrols to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 Click Add The camera s position is saved as a preset position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window The product can be configured to return to the Hom...

Страница 30: ... Specify the View order or select the Random view order check box option 8 Click Save To modify or remove guard tours go to PTZ Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For more information see the online help Advanced Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX Application Programming In...

Страница 31: ...ct Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it wil...

Страница 32: ...ve window is indicated by red peaks in the Activity window 6 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion detection parameters The parameters controlling motion detection are described in the table ...

Страница 33: ...ct a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 whe...

Страница 34: ...ense menu option If the product is connected to the Internet Automatic Installation appears in the web page If the product is not connected to the Internet go to www axis com applications to acquire a License key You will need a license code and the product s serial number found on the label and under System Options Support System Overview to receive a license key Installed Applications lists inst...

Страница 35: ...mple be used to validate actions during product installation and configuration PTZ Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached trigger the rule when the camera stops at a prese...

Страница 36: ... VMS based on the old Event Management System Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send email notifications If multiple conditions are defined all must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is mo...

Страница 37: ...re available Recipient Use with action Email Send Images Send Notification FTP Send Images HTTP Send Images Send Notification Network Share Send Images TCP Send Notification To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click...

Страница 38: ... and recurrence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 38 ...

Страница 39: ...Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded f...

Страница 40: ...cording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings 40 ...

Страница 41: ...ge of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filteri...

Страница 42: ...ox to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client certificate Client private key The client certificate and private key are used to authenticate the netw...

Страница 43: ...t to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It ...

Страница 44: ...me Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following Domain name Enter the domain s to search for the host name used by th...

Страница 45: ...the NAT router is forwarded to the product NAT traversal is configured under System Options Network TCP IP Advanced Note For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is...

Страница 46: ...eo live audio event alarm traffic and management traffic Note Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used SMTP email To send email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options Network SMTP email Enter the host names or IP addresses and port numbers for the primary and secon...

Страница 47: ...hout opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD card The SD card is managed on the System Options Storage page Click SD card to open Storage Management Mounting ...

Страница 48: ...e click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports Devices I O Ports The Axis product provides one input port and one output...

Страница 49: ...nd reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a...

Страница 50: ...ress local user file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page Help is available from the standard help pages To open Plain Config go to System Options Advanced Plain Config Reset to factory defa...

Страница 51: ...bsite at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com ...

Страница 52: ...he Axis product from the network Run the Ping command in a Command DOS window type ping and the IP address of the product If you receive Reply from IP address bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product If you receive Request timed out this means that the IP a...

Страница 53: ...er settings between the client and the product need to be configured The TTL Time To Live value may need to be increased Poor rendering of H 264 images Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering fromv the Video tab in the AMC Control Panel Ensure that your...

Страница 54: ...g the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the Axis product Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the product low performance clients use of features such as motion detection event handling or uploaded applicatio...

Страница 55: ...rt Check that the correct Audio Input source is selected under Setup Video Audio Audio Settings Poor audio quality CPU overloaded Reduce the number of listeners and viewers Decrease image resolution and compression Unsynchronized audio and video Synchronize the product s date and time settings with an NTP server Go to Setup System Options Date Time Distorted audio Check that the correct Audio Inpu...

Страница 56: ...le individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Multiview streaming Up to 8 individually cropped out view areas When streaming 5 view areas in VGA resolution the rate is 20 fps per stream in H 264 Motion JPEG 3 MP capture mode Pan Tilt Zoom Digital PTZ preset positions guard tour Video Image settings Compression color brightness sha...

Страница 57: ...ncludes the ONVIF specification available at www onvif org Support for AXIS Video Hosting System AVHS with One Click Camera Connection Intelligent video Video motion detection active tampering alarm audio detection Support for AXIS Camera Application Platform enabling installation of additional applications Triggers Intelligent video day night mode digital I O manual trigger PTZ preset PTZ moving ...

Страница 58: ...oftware not included AXIS Camera Station Video management software for viewing and recording up to 100 cameras See www axis com products video software for more software applications via partners Optional accessories Various housings lenses AXIS T90A Illuminators AXIS T8412 Installation Display Axis PoE Midspans AXIS Camera Station and video management software from Axis Application Development Pa...

Страница 59: ...simultaneously Frame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 59 ...

Страница 60: ...User Manual Ver M3 3 AXIS P1346 Network Camera Date January 2012 Axis Communications AB 2011 2012 Part No 45967 ...

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