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AXIS M3104-LVE Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

.

Upgrade the Firmware

Important

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Note

• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the

upgrade, wait 10 minutes even if you suspect the upgrade has failed.

• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.

To upgrade the product’s firmware:

1. Download the latest firmware file to your computer, available free of charge at

www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the product’s webpages.

3. Under

Upgrade Server

, click

Browse

and locate the file on your computer.

4. Click

Upgrade

.

5. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See

www.axis.com

for more information.

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see

Assign IP Address

Using ARP/Ping on page 49

The product is located on a
different subnet

If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.

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Содержание M3104-LVE

Страница 1: ...AXIS M3104 LVE Network Camera User Manual...

Страница 2: ...menters Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademar...

Страница 3: ...e with local legislation penalties may be applicable for incorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste...

Страница 4: ...19 ONVIF Media Profiles 19 Camera Settings 19 View Area 21 About overlays 22 Privacy Mask 24 Configure the Live View Page 25 Default Viewer for Browsers 25 Viewer Settings 25 User Defined Links 26 Li...

Страница 5: ...e Time 48 Network 49 Storage 54 Maintenance 56 Support 57 Advanced 57 Reset to Factory Default Settings 58 Troubleshooting 59 Check the Firmware 59 Upgrade the Firmware 59 Symptoms Possible Causes and...

Страница 6: ...result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoid...

Страница 7: ...their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility E...

Страница 8: ...reen Connecting to AXIS Internet Dynamic DNS Service See page 50 To connect press and hold the button for about 3 seconds LED Indicators Note The Status LED can be configured to flash for identifying...

Страница 9: ...ssign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3...

Страница 10: ...lick Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from the product and the password can now be set securely 2 Enter a password and then re...

Страница 11: ...in low light conditions for optimal exposure Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see page 19 Us...

Страница 12: ...ved can be specified in the AMC Control Panel Enable this button from Live View Config Viewer Settings PTZ Controls Note These controls are available if digital PTZ is enabled in the selected view are...

Страница 13: ...affic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live...

Страница 14: ...xis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and wh...

Страница 15: ...Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths ab...

Страница 16: ...e View page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 46 See also the online help Basic Setup Basic Setup provides shortcut...

Страница 17: ...stream see Set Up Video Streams on page 17 Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or ente...

Страница 18: ...it is recommended to control the bit rate by selecting Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for i...

Страница 19: ...oor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings incl...

Страница 20: ...r to adjust the contrast where a higher value produces an image with high contrast between the dark and light areas and is suitable for scenes with wide dynamic range White Balance To change this sett...

Страница 21: ...et the Priority between Low motion blur and Low noise When prioritizing low motion blur slider all the way to the right the camera will automatically increase gain as brightness decreases When the gai...

Страница 22: ...ch as a timestamp or during product installation and configuration About overlay text An overlay text can display the current date and time or a text string When using a text string so called modifier...

Страница 23: ...ake into consideration that the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image Since it is static the position and size of an ove...

Страница 24: ...from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot be bypassed using the VAPIX application programming inte...

Страница 25: ...er Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more in...

Страница 26: ...in the background in a hidden frame Defining the link as a web link will open the link in a new window Light Buttons The built in light on the AXIS product can be controlled directly from the Live Vie...

Страница 27: ...ion field 4 Click Add to save the preset position To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the field For more informa...

Страница 28: ...vements including their variable speeds and lengths 1 Go to PTZ Guard Tour and click Add 2 Select Create a record tour and click OK 3 Enter a descriptive name 4 Specify the pause length between runs 5...

Страница 29: ...trol for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 46 with a higher PTZ priority can go before other users in the queue and take cont...

Страница 30: ...he lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action...

Страница 31: ...oad Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the...

Страница 32: ...twork Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settin...

Страница 33: ...se false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in t...

Страница 34: ...a rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up t...

Страница 35: ...ample large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be detect...

Страница 36: ...the camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are lar...

Страница 37: ...ly record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the p...

Страница 38: ...from the Trigger drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a Stre...

Страница 39: ...example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule wh...

Страница 40: ...DR Mode can be turned on or off when the action rule is triggered Add Recipients The product can send media files and messages to notify users about events Before the product can send media files or n...

Страница 41: ...cation Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporat...

Страница 42: ...To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Set Up Recurrences Recurrences are used to trigger action rules repeatedly for...

Страница 43: ...gured under System Options Date Time see Date Time on page 48 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options u...

Страница 44: ...43 3 Select the recording and click Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optiona...

Страница 45: ...g the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the langu...

Страница 46: ...d the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow...

Страница 47: ...ased Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEE...

Страница 48: ...Create a self signed certificate see How to create a self signed certificate on page 48 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the r...

Страница 49: ...age 58 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv...

Страница 50: ...om any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibilit...

Страница 51: ...dress and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as t...

Страница 52: ...selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a...

Страница 53: ...nagement system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If...

Страница 54: ...on the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System...

Страница 55: ...d file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storage 3 Click SD Card 4 Cl...

Страница 56: ...ddress DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share requires login and enter the...

Страница 57: ...The System Options Support Logs Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query...

Страница 58: ...Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Important Reset to factory default should be used with caution A reset to factory default will reset a...

Страница 59: ...receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Dow...

Страница 60: ...Address and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis pro...

Страница 61: ...0 The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 62 Video and image problems general Image unsatisfactory Check t...

Страница 62: ...st Local contrast White balance Exposure control WDR forensic capture Rotation 0 90 180 270 including Corridor Format Text and image overlay Privacy masks Mirroring of images Pan Tilt Zoom Digital PTZ...

Страница 63: ...s com Operating conditions 30 C to 50 C 22 F to 122 F Humidity 10 100 RH condensing Storage conditions 40 C to 65 C 40 F to 149 F Approvals EMC EN 55022 Class B EN 55024 IEC 62471 EN 61000 6 1 EN 6100...

Страница 64: ...CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images cont...

Страница 65: ...User Manual Ver M1 6 AXIS M3104 LVE Network Camera Date August 2016 Axis Communications AB 2016 Part No 1529951...

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