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AXIS M1075-L Box Camera

Troubleshooting

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 53

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on

axis.com/support

.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

Upgrade the firmware

Important

Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the device remains connected to the power source throughout the upgrade process.

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Содержание M1075-L

Страница 1: ...AXIS M1075 L Box Camera User Manual ...

Страница 2: ... for events 10 Audio 12 The device interface 13 Status 13 Video 14 Audio 22 Recordings 23 Apps 27 System 27 Maintenance 46 Learn more 47 Privacy masks 47 Streaming and storage 47 Applications 49 Advanced wireless settings 49 Security 51 Specifications 53 Product overview 53 LED indicators 53 SD card slot 53 Buttons 54 Connectors 54 Cleaning recommendations 55 Troubleshooting 56 Reset to factory de...

Страница 3: ...sword on the label 5 Click on the wireless network you will use and configure it according to your needs 6 Click Save The camera s access point shuts down and the camera connects to the configured access point Important Due to security risks you must do a factory default reset if you want to redo the procedure once you are connected to the WLAN Configure the camera through wired connection 1 Conne...

Страница 4: ...nced Advanced Experimental Experimental Experimental Features Features Features and disable NSURLSession Websocket If you need more information about recommended browsers go to AXIS OS Portal Open the device s webpage 1 Open a browser and enter the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the netwo...

Страница 5: ... 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware or to take full control of the device after a security attack 1 Reset to factory default settings See Reset to factory default settings on pag...

Страница 6: ... 7 Adjust the image This section includes instructions about configuring your device If you want to learn more about how certain features work go to Learn more on page 47 Handle scenes with strong backlight Dynamic range is the difference in light levels in an image In some cases the difference between the darkest and the brightest areas can be significant The result is often an image where either...

Страница 7: ...ong and narrow areas Use corridor format to better utilize the full field of view in a long and narrow area for example a staircase hallway road or tunnel 1 Depending on your device turn the camera or the 3 axis lens in the camera 90 or 270 2 If the device doesn t have automatic rotation of the view go to Video Installation 3 Rotate the view 90 or 270 Find out more at axis com axis corridor format...

Страница 8: ...e image with privacy masks You can create one or several privacy masks to hide parts of the image 1 Go to Video Privacy masks 2 Click 3 Click the new mask and type a name 4 Adjust the size and placement of the privacy mask according to your needs 5 To change the color for all privacy masks expand Privacy masks and select a color See also Privacy masks on page 47 Show an image overlay You can add a...

Страница 9: ...f details in the image 1 Go to Video Stream 2 Click in the live view 3 Select Video format H 264 4 Go to Video Stream General and increase Compression 5 Go to Video Stream H 264 and H 265 encoding and do one or more of the following Select the Zipstream level that you want to use Note The Zipstream settings are used for both H 264 and H 265 Turn on Dynamic FPS Turn on Dynamic GOP and set a high Up...

Страница 10: ...ding click If you haven t set up any storage click and For instructions on how to set up network storage see Set up network storage on page 10 3 To stop recording click again Watch video 1 Go to Recordings 2 Click for your recording in the list Verify that no one has tampered with the video With signed video you can make sure that no one has tampered with the video recorded by the camera 1 Go to V...

Страница 11: ...urned on again for the changes to take effect Record video when the camera detects an object This example explains how to set up the camera to start recording to the SD card five seconds before it detects an object and to stop one minute after Make sure that AXIS Object Analytics is running 1 Go to Apps AXIS Object Analytics 2 Start the application if it is not already running 3 Make sure you have...

Страница 12: ...select Audio clips Play audio clip 8 In the list of clips select Dog barking 9 Click Save Audio Add audio to your recording 1 Go to Video Stream Audio and include audio 2 If the device has more than one input source select the correct one in Source 3 Go to Audio Device settings and turn on the correct input source 4 If you make any changes to the input source click Apply changes 5 Edit the stream ...

Страница 13: ...e your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface to the legacy device interface Status NTP sync Shows NTP synchronization information including if the device is in sync with an NTP server and the time remaining until the next sync NTP settings Click...

Страница 14: ...ive view If you select a format with video compression it results in a higher CPU and memory usage Client stream information Turn on to show dynamic information about the video stream used by the browser that shows the live video stream The bitrate information differs from the information shown in a text overlay because of different information sources The bitrate in the client stream information ...

Страница 15: ...s used in your region to minimize image flicker The American regions usually use 60 Hz The rest of the world mostly uses 50 Hz If you re not sure of your region s power line frequency check with the local authorities Rotate Select the preferred image orientation Image Appearance Scene profile Select a scene profile that suits your surveillance scenario A scene profile optimizes image settings incl...

Страница 16: ...sting the edge contrast If you increase the sharpness it may increase the bitrate and the amount of storage space needed as well Wide dynamic range WDR Turn on to make both bright and dark areas of the image visible Local contrast Use the slider to adjust the contrast of the image A higher value makes the contrast higher between dark and light areas Tone mapping Use the slider to adjust the amount...

Страница 17: ...ghting and good for a normal color temperature around 2800 K Fixed outdoors 1 Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K Fixed outdoors 2 Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K Street light mercury Fixed color adjustment for ultraviolet emission in mercury vapor lights common in street lighting Stre...

Страница 18: ... camera adjusts the aperture gain and shutter automatically Automatic aperture The camera adjusts the aperture and gain automatically The shutter is fixed Automatic shutter The camera adjusts the shutter and gain automatically The aperture is fixed Hold current Locks the current exposure settings Flicker free The camera adjusts the aperture and gain automatically and uses only the following shutte...

Страница 19: ...nditions are very different from day to night Max gain works with max shutter to improve the image Motion adaptive exposure Select to reduce motion blur in low light conditions Blur noise trade off Use the slider to adjust the priority between motion blur and noise If you want to prioritize low bandwidth and have less noise at the expense of details in moving objects move the slider towards Low no...

Страница 20: ...quired storage To learn more see Reducing the bit rate with Axis Zipstream Select the desired level of bitrate reduction Off No bitrate reduction Low No visible quality degradation in most scenes This is the default option and it can be used in all types of scenes to reduce the bitrate Medium Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lower...

Страница 21: ...l as audio from an external microphone Overlays Click to add an overlay Select the type of overlay from the dropdown list Text Select to show a text that is integrated in the live view image and visible in all views recordings and snapshots You can enter your own text and you can also include pre configured modifiers to automatically show for example time date frame rate Click to add the date modi...

Страница 22: ...he view area Privacy masks Click to create a new privacy mask The maximum number of masks depend on the complexity of all masks combined Each mask can have maximum 10 anchor points Privacy masks Click to change the color of all privacy masks or to delete all privacy masks permanently Mask x Click to rename disable or permanently delete the mask Audio Device settings Input Turn on or off audio inpu...

Страница 23: ...e audio clip Create link Create a URL which when used plays the audio clip on the device Specify the volume and number of times to play the clip Download Download the audio clip to your computer Delete Delete the audio clip from the device Audio mixer Input Ten Band Graphic Audio Equalizer Turn on to adjust the level of different frequency bands within an audio signal Voice enhancement Turn on to ...

Страница 24: ...Choose which storage device to save to Select to stop a recording on the camera Triggered recordings will end both when manually stopped and when the camera is shut down Continuous recordings will continue until manually stopped Even if the camera is shut down the recording will continue when the camera starts up again Click to play the recording 24 ...

Страница 25: ...AXIS M1075 L Box Camera The device interface Click to stop the recording 25 ...

Страница 26: ...terface Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click to export part of the recording 26 ...

Страница 27: ...available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to synchronize the device s date and time with an NTP server Synchronization Select an option for synchronizing the device s date and time Automatic date and time manual NTS KE servers Synchronize with the s...

Страница 28: ...define what addresses are inside the local area network Any address outside the local area network goes through the router Router Enter the IP address of the default router gateway used to connect devices that are attached to different networks and network segments IPv6 Assign IPv6 automatically Select to turn on IPv6 and to let the network router assign an IP address to the device automatically H...

Страница 29: ...C address One click cloud connection One click cloud connection O3C together with an O3C service provides easy and secure internet access to live and recorded video from any location For more information see axis com end to end solutions hosted services Allow O3C One click The default setting Press and hold the control button on the device to connect to an O3C service over the internet You need to...

Страница 30: ...3 SNMP v3 is a more secure version which provides encryption and secure passwords To use SNMP v3 we recommend you to activate HTTPS as the password is then sent through HTTPS This also prevents unauthorized parties to access unencrypted SNMP v1 and v2c traps If you use SNMP v3 you can set up traps through the SNMP v3 management application Password for the account initial Enter the SNMP password f...

Страница 31: ... network it is connected to When using a certificate in Axis implementation the device and the authentication server authenticate themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security To allow the device to access a network protected through certificates a signed client certificate must be installed on the device Client certificate Select a ...

Страница 32: ...stall the firmware Users Add user Click to add a new user You can add up to 100 users Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64 characters long Only ASCII printable characters code 32 to 126 are allowed in the password for example letters numbers punctuation and some symbols Repeat password Enter the same password again Role Administrator...

Страница 33: ...ion to be the opposite of your selection Add a condition Click to add an additional condition Action Select an action from the list and enter its required information For information about specific actions see Get started with rules for events Recipients You can set up your device to notify recipients about events or send files The list shows all the recipients currently configured in the product ...

Страница 34: ...age when uploading files Username Enter the username for the login Password Enter the password for the login SSH host public key type MD5 Enter the fingerprint of the remote host s public key a 32 digit hexadecimal string The SFTP client supports SFTP servers using SSH 2 with RSA DSA ECDSA and ED25519 host key types RSA is the preferred method during negotiation followed by ECDSA ED25519 and DSA M...

Страница 35: ... to view all the recipient details Copy recipient Click to copy a recipient When you copy you can make changes to the new recipient Delete recipient Click to delete the recipient permanently Schedules Schedules and pulses can be used as conditions in rules The list shows all the schedules and pulses currently configured in the product along with information about their configuration Add schedule C...

Страница 36: ...sed in the default values for the topic in the connect message and LWT message on the MQTT client tab and in the publication conditions on the MQTT publication tab Reconnect automatically Specifies whether the client should reconnect automatically after a disconnect Connect message Specifies if a message should be sent out when a connection is established Send message Turn on to send messages Use ...

Страница 37: ...ubscription filter as prefix to the MQTT topic Subscription type Stateless Select to convert MQTT messages into a stateless message Stateful Select to convert MQTT messages into a condition The payload is used as the state QoS Select the desired level for the MQTT subscription SIP SIP settings Session Initiation Protocol SIP is used for interactive communication sessions between users The sessions...

Страница 38: ...ress TURN TURN Traversal Using Relays around NAT is a protocol that lets a device behind a NAT router or firewall receive incoming data from other hosts over TCP or UDP Enter the TURN server address and the login information Audio and video Audio codec priority Select at least one audio codec with the desired audio quality for SIP calls Drag and drop to change the priority Note The selected codecs...

Страница 39: ...gistrar Transport mode Select the SIP transport mode for the account UPD TCP or TLS When you select TLS you get the option to use media encryption Media encryption only with transport mode TLS Select the type of encryption for media audio and video in SIP calls Certificate only with transport mode TLS Select a certificate Verify server certificate only with transport mode TLS Check to verify the s...

Страница 40: ...orage Click to remove the connection to the network share This removes all settings for the network share Write protect Turn on to stop writing to the network share and protect recordings from being removed You can t format a write protected network share Ignore Turn on to stop storing recordings on the network share Retention time Select how long to keep recordings to limit the amount of old reco...

Страница 41: ... SD card is close to its expected lifetime When the wear level reaches 200 there is a high risk of the SD card malfunctioning We recommend setting the wear trigger between 80 90 This gives you time to download any recordings as well as replace the SD card in time before it potentially wears out The wear trigger allows you to set up an event and get a notification when the wear level reaches your s...

Страница 42: ...r the scene model to be set up properly make sure that the camera is in focus the lighting conditions are correct and the camera doesn t point at a scene that lacks contours for example a blank wall Camera tampering can be used as a condition to trigger actions Trigger after Enter the minimum time that the tampering conditions must be active before the alarm triggers This can help prevent false al...

Страница 43: ...eam from this camera in each rotation Mirror image Click to flip the image Create Click to save Picture in picture Two streams are displayed on the external monitor at the same time One stream fills the display and the other is a smaller picture Position picture size and borders are customizable Picture in picture Source Select the camera that will stream as the smaller picture Rotate image 180 Cl...

Страница 44: ...an output port If the port is configurable you can click the icons to change between input and output Normal state Click open circuit and for closed circuit Current state Shows the current state of the port The input or output is activated when the current state is different from the normal state An input on the device has an open circuit when it s disconnected or when there is a voltage above 1 V...

Страница 45: ...ss the device for example when a wrong login password is used Network trace Important A network trace file might contain sensitive information for example certificates or passwords A network trace file can help you troubleshoot problems by recording activity on the network Select the duration of the trace in seconds or minutes and click Download Remote system log Syslog is a standard for message l...

Страница 46: ...ed firmware on your device This further increases the overall minimum cybersecurity level of Axis devices For more information see the white paper Signed firmware secure boot and security of private keys at axis com Firmware upgrade Upgrade to a new firmware version New firmware releases can contain improved functionality bug fixes and completely new features We recommend you to always use the lat...

Страница 47: ...C or 25 PAL frames per second The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream H 264 or MPEG 4 Part 10 AVC Note H 264 is a licensed technology The Axis product includes one H 264 viewing client license To install additional unlicensed copies of the client is prohibited To purchase additional license...

Страница 48: ...case there is a high level of activity in the scene 1 Target bitrate Average bitrate ABR With average bitrate the bitrate is automatically adjusted over a longer period of time This is so you can meet the specified target and provide the best video quality based on your available storage Bitrate is higher in scenes with a lot of activity compared to static scenes You are more likely to get better ...

Страница 49: ... and licenses go to axis com applications To find the user manuals for Axis applications go to help axis com AXIS Object Analytics AXIS Object Analytics is an analytic application that comes preinstalled on the camera It detects objects that move in the scene and classifies them as for example humans or vehicles You can set up the application to send alarms for different types of objects To find o...

Страница 50: ...ttings with WPATM Enterprise and EAP TLS 1 Go to System WLAN 2 Click Add network 3 In the list of authentication methods select WPA Enterprise EAP TLS 4 Enter the SSID associated with your certificate 5 Select the EAPoL version 1 2 or 3 as used in the access point 6 Select the CA certificate and the Client certificate to use for wireless authentication 7 Click Save EAP PEAP MSCHAPv2 The authentica...

Страница 51: ...vice detects that the firmware integrity is compromised the firmware upgrade will be rejected Secure boot Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software starting in immutable memory boot ROM Being based on the use of signed firmware secure boot ensures that a device can boot only with authorized firmware Axis Edge Vault Axis Edge Vault is a...

Страница 52: ...intact Signed video hence makes it possible to trace the video back to the origin camera and verify that the video has not been tampered after it left the camera To learn more about cybersecurity features in Axis devices go to axis com learning white papers and search for cybersecurity 52 ...

Страница 53: ... Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost Red Shows steady red when live stream or recording is on Blue Steady blue during WLAN setup mode SD card slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools metal objects or excessive force when inserting or remov...

Страница 54: ...nnection Connectors HDMI connector Use the microHDMITM connector to connect a display or public view monitor Network connector RJ45 Ethernet connector with Power over Ethernet PoE USB connector Use the USB connector to connect external accessories See the product s datasheet for supported accessories I O connector Use the I O connector with external devices in combination with for example motion d...

Страница 55: ...nt for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 55 ...

Страница 56: ...he active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third party in...

Страница 57: ...nance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis device from the netwo...

Страница 58: ...ee if there is a firewall that prevents viewing Poor rendering of H 264 images Ensure that your graphics card uses the latest driver You can usually download the latest drivers from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Go to the adapter s documentation for more information Lower frame rate than expected See ...

Страница 59: ... rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived performance and affects frame rate Running multiple AXIS Camera Applica...

Страница 60: ...User Manual Ver M1 18 AXIS M1075 L Box Camera Date December 2022 Axis Communications AB 2022 Part No T10180154 ...

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