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AXIS F34 Main Unit

Troubleshooting

Poor rendering of H.264
images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.

Color saturation is different
in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.

Lower frame rate than
expected

See

Performance Considerations on page 63

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that there is enough bandwidth available.

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to

Decode only

key frames

Lower the image resolution.

Set a

Capture Mode

that prioritizes frame rate. Changing the capture mode to prioritize frame rate

will lower the maximum resolution. See

Capture Mode on page 21

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See

Technical Specifications on page 58

Status and Network indicator LEDs are flashing red rapidly

Hardware failure

Contact your Axis reseller.

Product does not start up

Product does not start up

If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.

Video and image problems, general

Image unsatisfactory

Check the video stream and camera settings under

Setup > Video > Video Stream

and

Setup >

Video > Camera Settings

Storage and disk management problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Log

under

System Options > Support > Logs & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 36

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Содержание F34

Страница 1: ...AXIS F34 Main Unit User Manual ...

Страница 2: ...iSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 ...

Страница 3: ...ncorrect disposal of this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe re...

Страница 4: ...ult in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information which help...

Страница 5: ... Set Up Video Streams 19 Camera Settings 21 Privacy Mask 22 Stream Profiles 23 ONVIF Media Profiles 23 Image Synchronization 23 Overlay 23 Configure the Live View Page 26 Detectors 28 Camera Tampering 28 Applications 29 Application Licenses 29 Upload Application 29 Application Considerations 29 AXIS Video Motion Detection 31 Considerations 31 Start and Stop the Application 31 Configure Application...

Страница 6: ...he Firmware 55 Upgrade the Firmware 55 Symptoms Possible Causes and Remedial Actions 55 Technical Specifications 58 AXIS F34 Main Unit 58 AXIS F Sensor Units 59 AXIS F1004 Sensor Unit 60 AXIS F4005 Dome Sensor Unit 61 61 AXIS F4005 E Dome Sensor Unit 62 62 Connectors 63 Performance Considerations 63 6 ...

Страница 7: ...rview Hardware Overview 4 5 6 7 8 4 1 2 3 9 10 11 1 LED Power 2 LED Status 3 LED Network 4 SD card slot 5 Control button 6 RJ12 connector 7 Power connector 8 Network connector PoE 9 Mount brackets 4x 10 Screws 4x 11 Rubber feet 4x 7 ...

Страница 8: ...E Risk of damage to SD card Do not use sharp tools or excessive force when inserting or removing the SD card Risk of data loss To prevent data corruption the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount This product supports SD SDHC SDXC cards not included For SD card recommendations see www axis com Control Button For location ...

Страница 9: ...Units It is recommended to connect the sensor units to the main unit before powering the main unit If you disconnect a sensor unit and connect a different sensor unit it may be necessary to restart the main unit Shorten Sensor Unit Cable Note The sensor unit s cable cannot be extended or split The sensor unit is delivered with a cable To shorten the cable follow these steps 1 Cut the cable to the ...

Страница 10: ...AXIS F34 Main Unit Hardware Overview 6 Use a crimping tool to fasten the connector to the cable 14 mm 14 mm 10 ...

Страница 11: ...cover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 12 4 The pr...

Страница 12: ...ter it to confirm the spelling 3 Click OK The password has now been configured Configure Capture Mode Capture mode defines the maximum resolution and maximum frame rate available in the Axis product The capture mode setting also affects the camera s angle of view Select the desired capture mode from the drop down list and click OK See also Capture Mode on page 21 Set Power Line Frequency Power lin...

Страница 13: ... Live View Config Action Buttons Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the manual trigger 1 Go to Setup Events 2 Click Add to add a new action rule 3 From the Trigger drop down list select Input Signal 4 From the second drop...

Страница 14: ...l Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Config Viewer Settings 14 ...

Страница 15: ...c on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultane...

Страница 16: ...ed by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi camera channel no Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via R...

Страница 17: ...ss channel no 1 2 3 or 4 The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 17 ...

Страница 18: ...ew page Administrators have unrestricted access to all settings Operators have restricted access to settings see Users on page 43 See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 43 2 TCP IP See page 46 3 Date Time See page 45 4 Video Stream See page 19 The Basic Setup menu can be disabled from Sy...

Страница 19: ...n setting up a video stream see Set Up Video Streams on page 19 Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in ...

Страница 20: ...If there is a surplus in bandwidth this may not be an issue and selecting Variable bit rate VBR will be sufficient But if bandwidth is limited it is recommended to control the bit rate by selecting Maximum bit rate MBR When the activity in the scene increases VBR adjusts the bit rate according to the complexity using up more bandwidth for increased activity in the scene and less for lower scene ac...

Страница 21: ...PEG video stream in these situations Setting the frame size to the Default setting provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Camera ...

Страница 22: ...et to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Max exposure time Decreasing the exposure time will reduce motion blur For more information see the online help Exposure zones This setting determines which part of the image is used to calculat...

Страница 23: ...that can be used to change media stream settings ONVIF media profiles can be set through the ONVIF Media Profile Settings page and be used by a client to configure media stream properties The ONVIF Media Profiles page lists all such pre configured profiles These profiles cannot be removed Pre configured media profiles have been included in the product for quick setup It is also possible to configu...

Страница 24: ...ill always mask the specified part of monitored area For more information about privacy masks see Privacy Mask on page 22 To use an overlay image the image must first be uploaded to the Axis product The uploaded image should be a Windows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the maximum image resolutio...

Страница 25: ... operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video Video Stream and select the Image tab 2 Under Overla...

Страница 26: ...e best available combination Browser Viewer Description AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click th...

Страница 27: ...hen enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 27 ...

Страница 28: ...ns is sprayed covered or rendered severely out of focus 4 Click Save To configure the product to send an alarm when tampering occurs 1 Go to Events Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions ...

Страница 29: ...e For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be inst...

Страница 30: ...F34 Main Unit Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings 30 ...

Страница 31: ...rations might cause false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in the list and click Stop Configure Application The application is available from Setup Applications Motion Detection 3 Go to Settings and then click AXIS AXIS AXIS Video Video Video Mot...

Страница 32: ... cross drag the area to the new position To select the include area click on the border To reset the include area to its default size click Reset Exclude Area An exclude area is an area in which moving objects will be ignored Use exclude areas if there are areas inside the include area that trigger a lot of unwanted detected objects Up to 10 exclude areas can be used Note To add and modify exclude...

Страница 33: ...irmation to verify the settings before enabling another filter When configuring a filter start with a small filter size click Save and use visual confirmation to verify the settings If required increase the filter size in small steps until the number of unwanted objects is reduced Swaying Object Ignore Filter The swaying object filter is used to avoid detecting objects that only move a short dista...

Страница 34: ...minimum time that must pass before the object is detected Start with a small number 3 Click Save to apply the filter 4 Use visual confirmation to verify the settings 5 If the result is not satisfactory increase the filter size in small steps Small Object Ignore Filter The small object filter is used to avoid detecting objects that are too small For example if only moving cars should be detected th...

Страница 35: ... stream profile to use for recording 3 Go to Setup Events Action Rules and click Add to create a new action rule 4 From the Trigger drop down list select Applications and then select VMD 3 5 Configure other settings as required For example to only record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile ...

Страница 36: ...le the rule is active is enabled and the action is triggered again during the post trigger time the recording time will be extended with another post trigger time period For more information see the online help Triggers Available action rule triggers and conditions include Applications Use installed applications to trigger the rule See Applications on page 29 Detectors Live Stream Accessed Trigger...

Страница 37: ...ord video to a selected storage Send Images Send images to a recipient Send Notification Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate trigge...

Страница 38: ...d locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test...

Страница 39: ...es Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop do...

Страница 40: ...er Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recordings Storage List recordings from a specific storage device Sort Specify how recordings should be sorted in the list Results Specify the maximum number of recordings to display 3 To apply the filters click the Filter b...

Страница 41: ...ed To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a storage device For information about storage devices see Storage on page 51 To prevent the disk from becoming full it...

Страница 42: ...e product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the ...

Страница 43: ... do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to setti...

Страница 44: ... Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service ...

Страница 45: ...est and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separat...

Страница 46: ...ed Axis products or reset the product to the factory default settings see page 54 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To...

Страница 47: ...le from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Options Network TCP IP Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press and hold the product s control button see Hardware Overview on page 7 for about ...

Страница 48: ... and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options Network TCP IP Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use t...

Страница 49: ...cted Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0 a port number is automatically selected when enabling NAT traversal Note An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not suppor...

Страница 50: ...ent system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message Note If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps ...

Страница 51: ...from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is managed on the System Options Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD card...

Страница 52: ...e NAS devices go to www axis com products axis camera companion support and documentation Note For NAS recommendations see www axis com To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 If required select The share r...

Страница 53: ...ld you require technical assistance See also Troubleshooting on page 55 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup pa...

Страница 54: ...to System Options Advanced File Upload Uploaded files are accessed through http ip address local user file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page To open Plain Config go to System Options Adva...

Страница 55: ...ctionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrad...

Страница 56: ...ress and Access the Video Stream on Axis Support web at www axis com techsup Certificate error when using IEEE 802 1X For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date Time on page 45 The product is accessible locally but not externally Router configuration To configure your router to allow incoming data traffic to...

Страница 57: ...s product See Technical Specifications on page 58 Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis reseller Product does not start up Product does not start up If the product does not start up keep the network cable connected and re insert the power cable to the midspan Video and image problems general Image unsatisfactory Check the video stream and cam...

Страница 58: ...ring of images Wide Dynamic Range Dynamic Contrast Network Security Password protection IP address filtering HTTPSc encryption IEEE 802 1Xc network access control Digest authentication User access log Centralized certificate management Supported protocols IPv4 v6 HTTP HTTPSc SSL TLSc QoS Layer 3 DiffServ FTP CIFS SMB SMTP Bonjour UPnP SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ...

Страница 59: ...m Mains adaptor PS P terminal connector AXIS Surveillance microSDXC Card 64GB Video management software AXIS Camera Companion AXIS Camera Station Video management software from Axis Application Development Partners available on www axis com techsup software Warranty Axis 3 year warranty and AXIS Extended Warranty option see www axis com warranty a Information may vary depending on the sensor unit ...

Страница 60: ...8 2 6 IEC 60068 2 27 Dimensions AXIS F1005 E 62 mm 2 4 in ø 30 mm 1 2 in AXIS F1015 69 mm 2 7 in ø 30 mm 1 2 in AXIS F1025 45 mm 1 8 in ø 20 mm 0 8 in AXIS F1035 E 62 mm 2 4 in ø 30 mm 1 2 in Weight AXIS F1005 E 12 m 39 ft cable 366 g 0 81 lb AXIS F1005 E 3 m 10 ft cable 116 g 0 26 lb AXIS F1015 12 m 39 ft cable 370 g 0 82 lb AXIS F1015 3 m 10 ft cable 120 g 0 26 lb AXIS F1025 12 m 39 ft cable 328...

Страница 61: ...ation Guide Flush mount kit for installation in wall or ceiling Optional accessories AXIS F8214 Dome Accessory AXIS F8224 Recessed Mount AXIS F8204 Mounting band Mounting bracket for AXIS P1214 P1214 E and P1224 E Warranty Axis 3 year warranty see www axis com warranty AXIS F4005 Dome Sensor Unit Camera Image sensor 1 2 8 effective progressive scan RGB CMOS Lens 2 8 mm F2 0 With AXIS F41 F44 in 10...

Страница 62: ...F2 0 With AXIS F41 F44 in 1080p Horizontal angle of view 110 Vertical angle of view 61 With AXIS F44 in 720p Horizontal angle of view 71 Vertical angle of view 40 Minimum illumination 0 3 lux Shutter time With AXIS F41 HDTV 1080p 25 30 50 60 fps 1 143000 s to 2 s WUXGA 1920x1200 25 30 fps 1 143000 s to 2 s With AXIS F44 1080p 12 5 15 fps 1 22500 s to 2 s HDTV 720p 25 30 fps 1 28000 s to 2 s Camera...

Страница 63: ...ad on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by ...

Страница 64: ...User Manual Ver M1 14 AXIS F34 Main Unit Date September 2015 Axis Communications AB 2015 Part No 54751 ...

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