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AXIS D4100-E Network Strobe Siren

Troubleshooting

The device is accessible locally but not externally

To access the device externally, we recommend you to use one of the following applications for Windows

®

:

• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to

axis.com/vms

.

Problems with the sound

The device is not as loud as
expected

Check that the device is closed correctly and that there are no obstructions in the horn or on
the speaker element.

The device makes no sound

Check if the device is in

Maintenance mode

. If it’s in maintenance mode, turn it off.

Problems with the light

The device is not as bright
as expected

Check that a PoE class 4 power supply is used.

Check the device’s ambient temperature. If the device is installed in a high temperature
environment, the lights will dim automatically.

Performance considerations

The following factors are important to consider:

•

Heavy network utilization due to poor infrastructure affects the bandwidth.

•

For maximum light output, a PoE Class 4 power source is required.

•

The light output can be reduced if the device is soiled, or at high ambient temperatures.

•

In bright environments such as in direct sunlight, consider using the sunshield accessory to improve visibility.

•

The sound output can be reduced if the siren is blocked or if the device is not correctly closed.

•

The installation environment can affect the sound output. The sound volume can be higher if the device is installed on a
wall or in an enclosed space, and lower if installed on a pole in an open space.

Contact support

Contact support at

axis.com/support

.

36

Содержание D4100-E

Страница 1: ...AXIS D4100 E Network Strobe Siren User Manual ...

Страница 2: ...le 6 Set up rules for events 7 The device interface 12 Status 12 Overview 12 Profiles 13 Apps 14 System 14 Maintenance 27 Specifications 29 Product overview 29 LED indicators 29 Buttons 29 Connectors 29 Light pattern names 30 Maximum sound pressure levels 31 Cleaning recommendations 33 Troubleshooting 34 Reset to factory default settings 34 Firmware options 34 Check the current firmware version 34...

Страница 3: ...AXIS D4100 E Network Strobe Siren Installation Installation To watch this video go to the web version of this document www axis com products online manual 62021 t10168836 3 ...

Страница 4: ...ession Websocket Open the device s webpage 1 Open a browser and enter the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to find the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 4 Set a new...

Страница 5: ... your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurring interval at least once a year Webpage overview This video gives you an overview of the device interface To watch this video go to the web version of this document www axis com products online manual 62021 t101576...

Страница 6: ...inary light and siren activities are then paused Configure a profile A profile is a collection of set configurations You can have up to 30 profiles with different priorities and patterns To set a new profile 1 Go to Profiles and click Add profile 2 Select Create and click Next 3 Enter a Name and Description 4 Select the Light and Siren settings that you want for your profile 5 Set the light and si...

Страница 7: ...ote If you make changes to an active rule the rule must be turned on again for the changes to take effect Start a profile when an alarm is triggered This example explains how to trigger an alarm when the digital input signal is changed Set direction input for the port 1 Go to System Accessories I O ports 2 Go to Port 1 Normal position and click Circuit closed Create a rule 1 Go to System Events an...

Страница 8: ...by the digital I O port Create profiles 1 Create a profile with priority 3 2 Create another profile with priority 4 Create a rule 1 Go to System Events and add a rule 2 Type a name for the rule 3 In the list of conditions select I O Digital input 4 Select a port 5 In the list of actions select Run light and siren profile while the rule is active 6 Select the profile that has the highest priority n...

Страница 9: ...vate cgi Replace IPaddress with the address of the strobe siren The username and password of the newly created strobe siren user 6 Click Test to make sure all data is valid 7 Click Save Create two rules in the camera 1 Go to Rules and add a rule 2 Enter the following information Name Activate virtual IO1 Condition Applications Motion Guard Profile A Action Notifications Send notification through H...

Страница 10: ...stalled in the camera detects motion Prerequisites Create a profile in the strobe siren Set up an MQTT broker and get the broker s IP address username and password Set up AXIS Motion Guard in the camera Set up the MQTT client in the camera 1 In the camera s device interface go to System MQTT MQTT client Broker and enter the following information Host Broker IP address Client ID For example Camera ...

Страница 11: ...t ID Siren 1 Protocol The protocol the broker is set to Port The port number used by the broker Username and Password 2 Click Save and Connect 3 Go to MQTT subscriptions and add a subscription Enter the following information Subscription filter Motion Subscription type Stateful QoS 0 1 or 2 4 Click Save Create a rule in the strobe siren for MQTT subscriptions 1 Go to System Events Rules and add a ...

Страница 12: ...settings Click to go to the Date and time page where you can change the NTP settings Device info Shows device information including firmware version and serial number Upgrade firmware Click to go to the Maintenance page where you can do a firmware upgrade Overview Light status Shows the different light activities running on the device You can have ten activities in the status list running at the s...

Страница 13: ...ore information Profiles Profiles A profile is a collection of set configurations You can have up to 30 profiles with different priorities and patterns Add profile Click to add a profile Create Create a new profile Name Enter a name of the profile Description Enter a description of the profile Light Select from the drop down menu what kind of pattern speed intensity and color of the light you want...

Страница 14: ... device s performance might be affected if you run several apps at the same time Start Start or stop the app Open Click to access the app s settings The available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to synchronize the device s date and time with an NTP ...

Страница 15: ...hrough Select if a user is allowed to connect to the device through the HTTP HTTPS or both HTTP and HTTPS protocols HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server The encrypted exchange of information is governed by the use of an HTTPS certificate which guarantees the authenticity of the server To use HTTPS on the device you m...

Страница 16: ... Click Get key to fetch the owner authentication key This is only possible if the device is connected to the internet without a firewall or proxy SNMP The Simple Network Management Protocol SNMP allows remote management of network devices SNMP Select the version of SNMP to use v1 and v2c Read community Enter the community name that has read only access to all supported SNMP objects The default val...

Страница 17: ...Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained CA certificates You can use a CA certificate to authenticate a peer certificate for example to validate the identity of an authentication server when the device connects to a network protected by IEEE 802 1X The device has several pre installed CA certificat...

Страница 18: ...itself regardless of what network it is connected to EAP identity Enter the user identity associated with the client certificate EAPOL version Select the EAPOL version that is used in the network switch Use IEEE 802 1x Select to use the IEEE 802 1x protocol Prevent brute force attacks Blocking Turn on to block brute force attacks A brute force attack uses trial and error to guess login info or enc...

Страница 19: ...ons that must be met for the product to perform an action The list shows all the currently configured rules in the product Note You can create up to 256 action rules Add a rule Click to create a rule Name Enter a name for the rule Wait between actions Enter the minimum time hh mm ss that must pass between rule activations It is useful if the rule is activated by for example day night mode conditio...

Страница 20: ... that all files that have the desired name are correct Use passive FTP Under normal circumstances the product simply requests the target FTP server to open the data connection The device actively initiates both the FTP control and data connections to the target server This is normally needed if there is a firewall between the device and the target FTP server HTTP URL Enter the network address to t...

Страница 21: ...f the mail server does not require authentication Password Enter the password for the mail server Leave this field empty if the mail server does not require authentication Email server SMTP Enter the name of the SMTP server for example smtp gmail com smtp mail yahoo com Port Enter the port number for the SMTP server using values in the range 0 65535 The default value is 587 Encryption To use encry...

Страница 22: ...lect which protocol to use Port Enter the port number 1883 is the default value for MQTT over TCP 8883 is the default value for MQTT over SSL 80 is the default value for MQTT over WebSocket 443 is the default value for MQTT over WebSocket Secure Username Enter the username that the client will use to access the server Password Enter a password for the username Client ID Enter a client ID The clien...

Страница 23: ...s defined in the MQTT client tab Include condition name Select to include the topics that describe the condition in the MQTT topic Include condition namespaces Select to include ONVIF topic namespaces in the MQTT topic Include serial number in payload Select to include the device s serial number in the MQTT payload Add condition Click to add a condition Retain Defines which MQTT messages are sent ...

Страница 24: ...g on the network environment ICE The ICE Interactive Connectivity Establishment protocol increases the chances of finding the most efficient path to successful communication between peer devices If you also enable STUN and TURN you improve the ICE protocol s chances STUN STUN Session Traversal Utilities for NAT is a client server network protocol that lets the device determine if it is located beh...

Страница 25: ...ient of calls from the device Registrar Enter the IP address for the registrar Transport mode Select the SIP transport mode for the account UPD TCP or TLS When you select TLS you get the option to use media encryption Media encryption only with transport mode TLS Select the type of encryption for media audio and video in SIP calls Certificate only with transport mode TLS Select a certificate Verif...

Страница 26: ...he restart is complete the circuit goes back to the normal position If you change any settings on this page the output circuits go back to their normal positions regardless of any active triggers Supervised Turn on to make it possible to detect and trigger actions if someone tampers with the connection to digital I O devices In addition to detecting if an input is open or closed you can also detec...

Страница 27: ...ware type generating the message and assigned a severity level Server Click to add a new server Host Enter the hostname or IP address of the server Format Select which syslog message format to use RFC 3164 RFC 5424 Protocol Select the protocol and port to use UDP Default port is 514 TCP Default port is 601 TLS Default port is 6514 Severity Select which messages to send when triggered CA certificat...

Страница 28: ...re secure boot and security of private keys at axis com Firmware upgrade Upgrade to a new firmware version New firmware releases can contain improved functionality bug fixes and completely new features We recommend you to always use the latest release To download the latest release go to axis com support When you upgrade you can choose between three options Standard upgrade Upgrade to the new firm...

Страница 29: ...Status LED Indication Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup during reset to factory default or when restoring settings Buttons Control button The control button is used for Resetting the product to factory default settings See Reset to factory default settings on page 34 Connecting to a one click cloud connection O3C servic...

Страница 30: ...age 4 pin terminal block Function Pin Notes Specifications DC ground 1 0 V DC DC output 2 Can be used to power auxiliary equipment Note This pin can only be used as power out 12 V DC Max load 50 mA Digital input Connect to pin 1 to activate or leave floating unconnected to deactivate 0 to max 30 V DC Configurable Input or Output 3 4 Digital output Internally connected to pin 1 DC ground when activ...

Страница 31: ...irection B steady color Direction C steady color Direction D steady color Rotate white steady color Rotate tail white steady color Random white steady color Spin white steady color Steady white steady color Maximum sound pressure levels Sound pattern name Sound pressure levels dB 1 Alarm Alarm high pitch 111 Alarm Alarm low pitch 108 Alarm Bird 112 Alarm Boat horn 91 Alarm Car alarm fast 107 Alarm...

Страница 32: ...on Accepted 83 Notification Calling 92 Notification Denied 89 Notification Done 92 Notification Entry 96 Notification Failed 97 Notification Hurry 88 Notification Message 96 Notification Next 85 Notification Open 100 Siren Alternate 110 Siren Bouncy 112 Siren Evac 102 Siren Falling pitch 112 Siren Home soft 111 1 Wall mounted at a distance of 1 meter on axis at volume setting 5 32 ...

Страница 33: ...NO NOTICE TICE TICE Never use harsh detergent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 Clean the device with a soft cloth dampened with mild detergent and lukewarm water 3 Wipe carefully with a dry cloth Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets ...

Страница 34: ... on the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third par...

Страница 35: ...t the Axis device from the network Run the ping command in a Command DOS window type ping and the IP address of the device If you receive Reply from IP address bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the device If you receive Request timed out this means that the IP a...

Страница 36: ...bright as expected Check that a PoE class 4 power supply is used Check the device s ambient temperature If the device is installed in a high temperature environment the lights will dim automatically Performance considerations The following factors are important to consider Heavy network utilization due to poor infrastructure affects the bandwidth For maximum light output a PoE Class 4 power source...

Страница 37: ...User Manual Ver M2 2 AXIS D4100 E Network Strobe Siren Date February 2022 Axis Communications AB 2022 Part No T10166226 ...

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