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AXIS 207W/AXIS 207MW - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 207W/AXIS 207MW.

One of your first actions when troubleshooting a problem should be to check the currently

installed firmware version. An updated version may contain a correction that fixes your

particular problem. The current firmware version in your camera can be seen on the page

Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your camera will

receive the latest available functionality. Always read the upgrade instructions and release

notes available with each new release, before updating the firmware.

Note:

Preconfigured and customized settings will be saved when the firmware is upgraded (providing the fea-
tures are available in the new firmware) although this is not guaranteed by Axis Communications. Always
read the instructions and release notes available with each new release, before upgrading the firmware.

1.

Save the firmware file to your computer. The latest version of the firmware is

available free of charge from the Axis Web site at

www.axis.com/techsup

2. Go to

Setup > System Options > Maintenance

in the camera’s Web pages.

3. In the

Upgrade Server

section, browse to the desired firmware file on your computer.

Click

Upgrade

.

Notes:

•After starting the upgrade process, always wait at least 10-15 minutes before restarting the

camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the

user.

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Содержание AXIS 207MW

Страница 1: ...AXIS 207W AXIS 207MW Network Camera User s Manual...

Страница 2: ...harmful interference 2 This device must accept any interference that may cause undesired operation Europe EU Declaration of Conformity This device complies with the requirements of the R TTE Directiv...

Страница 3: ...deo recording 12 Video Streams 13 How to stream MPEG 4 13 MPEG 4 clients 14 Motion JPEG 14 Alternative methods of accessing the video stream 15 Configuration 16 Accessing the Setup link 16 AXIS Media...

Страница 4: ...07MW The I O Terminal Connector 42 Troubleshooting 44 Technical Specifications 49 General performance considerations 53 Optimizing your system 53 Frame rates Motion JPEG and MPEG 4 54 Glossary of Term...

Страница 5: ...h efficiency Simultaneous MPEG 4 and Motion JPEG video streams for optimum bandwidth use Motion detection Alarm input Wireless IEEE 802 11b and 802 11g network connection at speeds of up to 54 Mbit s...

Страница 6: ...used for the initial wired installation and configuration Uses a standard or crossover network cable which is automatically detected by MDI X autocrossover Once installed this connection can be remov...

Страница 7: ...onnection to a 10 Mbit s network Flashes for network activity Green Steady for connection to a 100 Mbit s network Flashes for network activity Unlit No wired network connection or when in wireless mod...

Страница 8: ...1 decoder license for viewing MPEG 4 video streams This is automatically installed with AMC The administrator can disable the installation of the MPEG 4 decoder to prevent unlicensed copies being ins...

Страница 9: ...le on your local network LAN To access the camera from the Internet you must configure your broadband router to allow incoming data traffic to the camera To do this enable the NAT traversal feature wh...

Страница 10: ...owser and examine the image If required adjust the focus ring until the focus is satisfactory Small dot above the lens assembly Note Upon delivery the raised line on the focus ring is aligned with the...

Страница 11: ...lowing buttons The Play Stop button starts and stops the live video stream The Snapshot button saves a snapshot of the video image currently displayed The Snapshot function and the target directory fo...

Страница 12: ...op To view recordings the PC used for viewing requires an MPEG 4 decoder installed a media player that can play ASF files e g Windows Media Player To define other settings such as where to save record...

Страница 13: ...udes one viewing client license Installing additional unlicensed copies of the viewing client is prohib ited To purchase additional licenses contact your Axis reseller Unicast RTP This unicast method...

Страница 14: ...example the following paths can be used rtsp ip mpeg4 media amp rtsp ip mpeg4 media 3gp Notes The AXIS 207W AXIS 207MW supports QuickTime 6 5 1 or later and Real Player 10 5 or later QuickTime adds la...

Страница 15: ...onnection to the browser and sends data as and when required for as long as required See HTML Examples on page 23 Still JPEG images in a browser Enter e g the path http ip axis cgi jpg image cgi resol...

Страница 16: ...nk Click to access the online help Accessing the Setup link Follow the instructions below to access the Setup link from a browser 1 Start your browser and enter the IP address or host name of the came...

Страница 17: ...ed and on the available bandwidth Setting higher resolution and lower compression improves video image quality but increases the amount of bandwidth required Please see the online help for further inf...

Страница 18: ...nline help for more information Advanced Camera Lighting Conditions These settings help fine tune the video image They include the color level brightness sharpness and exposure control Please see the...

Страница 19: ...lity To prevent increase in bandwidth and storage usage the maximum frame size should be set to an optimal amount During ideal light conditions follow these instructions to optimize frame size Click t...

Страница 20: ...Use Axis look the layout is unchanged Use custom settings modify the Axis look with your own colors images Click the Configure button See Customizing the default page on page 21 The other settings on...

Страница 21: ...lick the Upload button All uploaded files are shown in the list in the lower section of the page To remove a file check the box provided next to it and then click the Remove button Unchecking the Show...

Страница 22: ...art an MPEG 4 recording directly from the Live View page Action Buttons The manual trigger buttons can be used to manually trigger and stop an event from the Live View page See Event Config on page 24...

Страница 23: ...ist The available options are Motion JPEG MPEG 4 using AMC and MPEG 4 using QuickTime If MPEG 4 is set as the video format note that a separate MPEG 4 license is required for each viewer The Motion JP...

Страница 24: ...nnected to the camera s output port Alternatively the event can be triggered via the product s API Application Programming Interface Motion detection Movement in a motion detection window can be used...

Страница 25: ...r that listens for these Click the HTTP server settings button to set up the destination server Send TCP notification This method sends notification messages to an HTTP notification server that listen...

Страница 26: ...areas outside Include windows are automatically ignored Once configured the motion detection windows will appear in the list of available triggers for triggering events See the section on Event Config...

Страница 27: ...tput This is for the benefit of Operators who have no access to the System Options section Example If the Normal state for a push button connected to an input is set to Open circuit as long as the but...

Страница 28: ...umber of simultaneous viewers enter a value here to restrict the number of Motion JPEG and MPEG 4 viewers accessing the unit This is useful if you need to save on bandwidth Note that within the limit...

Страница 29: ...button to install a self signed certificate Although self signed certificates are free and offer some protection true security will only be implemented after the installation of a signed certificate i...

Страница 30: ...e Date Time Format Used in Images specify the formats for the date and time 12h or 24h displayed in the video streams Use the predefined formats or use your own custom date and time formats See Advanc...

Страница 31: ...There are also options for setting up notification of changes in the IP address and for using the AXIS Internet Dynamic DNS Service For more information on setting IP addresses please see the online h...

Страница 32: ...will still be possible when this service is disabled Options for notification of IP address change If the IP address for the camera changes e g automatically by DHCP you can choose to be notified of t...

Страница 33: ...ndary DNS servers NTP Configuration Obtain NTP server address via DHCP check this radio button to automatically look up and use the NTP server settings as provided by DHCP Click the View button to see...

Страница 34: ...7MW will attempt to configure port mapping in a NAT router on your network using UPnP Note that UPnP must be enabled in the camera see System Options Network UPnP Use manually selected NAT router Sele...

Страница 35: ...hich means that the correct speed is automatically selected If necessary you can set the connection speed by selecting it from the drop down list Maximum bandwidth To minimize the impact on other serv...

Страница 36: ...t currently in use Note that the bit rate shown is the current rate and that this value may vary over time Wireless Settings These settings control how the camera interacts with the wireless network A...

Страница 37: ...28 bit WEP only 1 key is generated which is then replicated for all 4 keys Key generation is not standardized and can differ from brand to brand Check that the generated keys are identical to those in...

Страница 38: ...cimal or hex form but saved values are always shown in decimal For more information on Quality of Service please see the Axis support web at www axis com techsup SMTP email Enter the host names or IP...

Страница 39: ...online help Bonjour The AXIS 207MW includes support for Bonjour When enabled the camera is automatically detected by operating systems and clients that support this protocol Ports Devices I O Ports th...

Страница 40: ...configuration Note Backup and Restore can only be used on the same unit running the same firmware This feature is not intended for the configuration of multiple units or for firmware upgrades Support...

Страница 41: ...will now have the default IP address 192 168 0 90 or if the network uses a DHCP server it will have a new dynamic IP address Advanced Scripting is an advanced function that provides the possibility t...

Страница 42: ...wn below Connect input output devices to the camera as follows 1 Attach the cables for the device securely to the supplied green connector block 2 Once the cables are connected push the connector bloc...

Страница 43: ...43 AXIS 207W AXIS 207MW The I O Terminal Connector Terminal connectors o z z o o o o o Camera 3 3V Power Supply e g push button Device z 4 o 3 o Linear Power Supply o 1 o o Relay GND 2 Fuse 1A 2 1 z...

Страница 44: ...dating the firmware Note Preconfigured and customized settings will be saved when the firmware is upgraded providing the fea tures are available in the new firmware although this is not guaranteed by...

Страница 45: ...n the camera s IP address In the page that appears use the Browse button to select the upgrade file to use e g axis207mw bin Then click the Load button to restart the upgrade process 5 After the upgra...

Страница 46: ...e ARP Ping commands 2 Access the unit and disable DHCP in the TCP IP settings Return the unit to the main network The unit now has a fixed IP address that will not change 3 As an alternative to 2 if d...

Страница 47: ...ber of simultaneous viewers This is done in System Options Security Users Check with the system administrator that there is enough bandwidth available See also the online help Check in the AMC control...

Страница 48: ...d space available for the upload of your own files Try deleting existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based upon changes in lu...

Страница 49: ...t 2 ISO IEC 14496 2 with motion estimation Profiles Simple Profile level 0 3 and Advanced Simple Profile level 0 5 Resolutions AXIS 207W 7 resolutions up to 640x480 AXIS 207MW 15 resolutions up to1280...

Страница 50: ...management Events triggered by video motion detection audio detection external input Image upload over FTP email and HTTP Notification via TCP email HTTP and external output Pre and post alarm bufferi...

Страница 51: ...lable at www axis com Supported protocols IPv4 IPv6 HTTP TCP ICMP QoS RTSP RTP UDP IGMP RTCP SMTP FTP DHCP UPnP ARP DNS DynDNS SOCKS NTP HTTPS SSL TLS SNMPv1 v2c v3 MIB II More information on protocol...

Страница 52: ...9 FCC Part 15 Subpart B C Class B ICES 003 Class B RSS210 VCCI Class B TELEC C tick AS NZS 4771 MIC EN 60950 Power supply EN 60950 UL CSA Dimensions HxWxD and weight 85x55x40mm 3 3 x 2 2 x 1 5 antenna...

Страница 53: ...e and bandwidth affected Heavy usage of event settings affects the camera s CPU load Frame rate affected Enabled motion detection Frame rate and bandwidth affected Heavy network utilization due to poo...

Страница 54: ...ion JPEG and MPEG 4 video streams Motion JPEG settings Viewing in AMC Compression level 30 MPEG 4 settings Viewing in AMC Compression level 30 GOV length 30 Note that these values are guidelines only...

Страница 55: ...e a bitmap uses this fixed raster method it cannot easily be rescaled without losing definition Conversely a vector graphic image uses geometrical shapes to represent the image and can thus be quickly...

Страница 56: ...rier between networks e g between a Local Area Network and the Internet The firewall ensures that only authorized users are allowed to access the one network from the other A firewall can be software...

Страница 57: ...be sent via different routes and do not need to arrive at the destination in the correct order Once the data packets have arrived at the correct destination another protocol Transmission Control Proto...

Страница 58: ...the television and video standard in the United States NTSC delivers 525 lines at 60 half frames second OEM Original Equipment Manufacturer This is a designation for companies that manufacture equipm...

Страница 59: ...and video It can be used for media on demand as well as interactive services such as Internet telephony RTSP Real Time Streaming Protocol RTSP is a control protocol and a starting point for negotiati...

Страница 60: ...l UDP is a communications protocol that offers limited service for exchanging data in a network that uses the Internet Protocol IP UDP is an alternative to the Transmission Control Protocol TCP The ad...

Страница 61: ...Pre Shared Key Also known as WPA Personal this wireless encryption method uses a pre shared key PSK for key management Keys can usually be entered as manual hex values as hexadecimal characters or as...

Страница 62: ...ncy Recovery 45 Enable ARP Ping 32 Encryption 37 Events 24 F Factory Default Settings 41 Frame rates 14 G GOV Settings 18 H Host Name 33 HTML Examples 23 I I O Ports 39 I O Terminal Block 6 42 IP addr...

Страница 63: ...ery 45 Referrals 29 Restore 39 40 S Scan wireless networks 36 Security 28 36 Server Time 29 SSID 36 Support 40 System Options 28 T TCP IP Settings 31 Terminal Block 42 Time Mode 29 Troubleshooting 44...

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