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AXIS M32 Dome Camera Series

Troubleshooting

11. Use the installation and management software tools to assign the IP addresses, set the password and access the video

stream.

Note

To reset a single channel to the original factory default settings, log in to the product’s webpage and use the provided button.

1. Press and hold the control button and the power button for 15–30 seconds until the status LED indicator flashes amber.

See

Product overview on page 60

.

2. Release the control button but continue to hold down the power button until the status LED indicator turns green.

3. Release the power button and assemble the product.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on

the network, the default IP address is

192.168.0.90

.

5. Using the installation and management software tools to assign an IP address, set the password and access the video

stream.

1. Press and hold the control button and the power button. See

Product overview on page 60

.

2. Release the power button but continue to hold down the control button for 15–30 seconds until the status LED indicator

flashes amber.

3. Release the control button.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on

the network, the default IP address is

192.168.0.90

.

5. Using the installation and management software tools, assign an IP address, set the password and access the video stream.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

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Страница 1: ...AXIS M32 Dome Camera Series AXIS M3215 LVE Dome Camera AXIS M3216 LVE Dome Camera User Manual...

Страница 2: ...to AXIS OS Portal Open the device s webpage 1 Open a browser and type the IP address or host name of the Axis device If you do not know the IP address use AXIS IP Utility or AXIS Device Manager to fi...

Страница 3: ...urring interval at least once a year Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware or to take full control of the device after a securit...

Страница 4: ...AXIS M32 Dome Camera Series Installation Installation For instructions on how to install the product see the installation guide on the product s support page on axis com 4...

Страница 5: ...as the power line frequency For environments with certain artificial light and bright light for example outdoors with fluorescent lighting at night and sun during daytime select Flicker reduced Selec...

Страница 6: ...Adjust the trade off between noise and motion blur Go to Video Image Exposure and move the Blur noise trade off slider toward Low noise Set the exposure mode to automatic Note A high max shutter value...

Страница 7: ...age the bitrate will probably increase and you might get a reduced frame rate Make sure to select the capture mode that has the highest resolution Go to Video Stream General and set the compression as...

Страница 8: ...out more about WDR and how to use it at axis com web articles wdr Compensate for barrel distortion Barrel distortion is a phenomenon where straight lines appear increasingly bent closer to the edges o...

Страница 9: ...e automatic rotation of the view go to Video Installation 3 Rotate the view 90 or 270 Find out more at axis com axis corridor format Verify the pixel resolution To verify that a defined part of the im...

Страница 10: ...image overlay You can add an image as an overlay in the video stream 1 Go to Video Overlays 2 Select Image and click 3 Go to the Images tab 4 Drag and drop an image 5 Click Upload 6 Go to the Manage...

Страница 11: ...dth can result in loss of details in the image 1 Go to Video Stream 2 Click in the live view 3 Select Video format H 264 4 Go to Video Stream General and increase Compression 5 Go to Video Stream H 26...

Страница 12: ...r make sure to select a capture mode that supports HDMI Set up network storage To store recordings on the network you need to set up your network storage 1 Go to System Storage 2 Click Add network sto...

Страница 13: ...ust be turned on again for the changes to take effect Note If you change the definition of a stream profile that is used in a rule then you need to restart all the rules that use that stream profile R...

Страница 14: ...er D in the text field 4 Choose text size and appearance 5 To position the text overlay click and select an option Create a rule 1 Go to System Events and add a rule 2 Type a name for the rule 3 In th...

Страница 15: ...to pin 3 I O output Configure the I O port in the camera s webpage 1 Go to System Accessories 2 Under Direction select Input for Port 1 3 Give the input module a descriptive name 4 Under Normal positi...

Страница 16: ...lect the same Condition as in the first rule 9 In the list of actions select Toggle I O while the rule is active and then select the port the AXIS I O Indication LED is connected to Set the state to A...

Страница 17: ...nd add a recipient 2 Type a name for the recipient 3 Select Email 4 Type an email address to send the email to 5 The camera doesn t have it s own email server so it has to log into another email serve...

Страница 18: ...Detectors Camera tampering 2 Set a duration for Trigger after The value indicates the time that must pass before an email is sent 3 Turn on Trigger on dark images to detect if the lens is sprayed cove...

Страница 19: ...and select the stream profile 5 2 Select Include audio and turn it on 5 3 Click Save Connect to a network speaker Network speaker pairing allows you to use a compatible Axis network speaker as if it...

Страница 20: ...e your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface...

Страница 21: ...live view If you select a format with video compression it results in a higher CPU and memory usage Client stream information Turn on to show dynamic information about the video stream used by the bro...

Страница 22: ...l distortion is a lens effect that makes the image appear curved and bent outwards The condition is seen more clearly when the image is zoomed out Crop Use the slider to adjust the correction level A...

Страница 23: ...pearance Scene profile Select a scene profile that suits your surveillance scenario A scene profile optimizes image settings including color level brightness sharpness contrast and local contrast for...

Страница 24: ...ontrast If you increase the sharpness it may increase the bitrate and the amount of storage space needed as well Wide dynamic range WDR Turn on to make both bright and dark areas of the image visible...

Страница 25: ...ighting and good for a normal color temperature around 2800 K Fixed outdoors 1 Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K Fixed outdoors 2 Fixed color a...

Страница 26: ...e camera adjusts the aperture gain and shutter automatically Automatic aperture The camera adjusts the aperture and gain automatically The shutter is fixed Automatic shutter The camera adjusts the shu...

Страница 27: ...onditions are very different from day to night Max gain works with max shutter to improve the image Motion adaptive exposure Select to reduce motion blur in low light conditions Blur noise trade off U...

Страница 28: ...deo protects the video from tampering by adding cryptographic signatures to the video H 26x encoding Zipstream A bitrate reduction technology optimized for video surveillance that reduces the average...

Страница 29: ...mum instant bitrate of the stream based on your network bandwidth Maximum Enter the maximum bitrate Variable Select to allow the bitrate to vary based on the level of activity in the scene More activi...

Страница 30: ...ound color for example red animation on a transparent background default Size Select the desired font size Select the position of the overlay in the image View areas Click to create a view area Click...

Страница 31: ...icon to mute or unmute Stream Encoding Select the encoding to use for the input source streaming You can only choose encoding if audio input is turned on If audio input is turned off click Enable aud...

Страница 32: ...Choose which storage device to save to Select to stop a recording on the camera Triggered recordings will end both when manually stopped and when the camera is shut down Continuous recordings will co...

Страница 33: ...AXIS M32 Dome Camera Series The device interface Click to stop the recording 33...

Страница 34: ...nterface Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export C...

Страница 35: ...available settings depend on the application Some applications don t have any settings System Date and time The time format depends on the web browser s language settings Note We recommend you to syn...

Страница 36: ...tically We recommend automatic DNS DHCP for most networks Search domains When you use a hostname that is not fully qualified click Add search domain and enter a domain in which to search for the hostn...

Страница 37: ...name and password for the proxy server Authentication method Basic This method is the most compatible authentication scheme for HTTP It s less secure than the Digest method because it sends the userna...

Страница 38: ...hows all clients that are connected to the device Update Click to refresh the list Security Certificates Certificates are used to authenticate devices on a network The device supports two types of cer...

Страница 39: ...lf regardless of what network it is connected to EAP identity Enter the user identity associated with the client certificate EAPOL version Select the EAPOL version that is used in the network switch U...

Страница 40: ...oot user Anonymous users Allow anonymous viewers Turn on to allow anyone to access the device as a viewer without having to log in with a user account Allow anonymous PTZ operators Turn on to allow an...

Страница 41: ...get an error message when uploading files Username Enter the username for the login Password Enter the password for the login Use temporary file name Select to upload files with temporary automatical...

Страница 42: ...the Axis device supports both MD5 and SHA 256 hash keys we recommend using SHA 256 due to stronger security over MD5 For more information on how to configure an SFTP server with an Axis device go to t...

Страница 43: ...ient in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management systems VMS Set up the device as an MQTT client MQTT communica...

Страница 44: ...als when connecting to the broker If the client disconnects ungracefully at some point later maybe because his power source died it can let the broker deliver a message to other clients This LWT messa...

Страница 45: ...f required TLS port The network port used for encrypted SIP communication The signaling traffic through this port is encrypted with Transport Layer Security TLS The default port number is 5061 Enter a...

Страница 46: ...ls are wrong or that the SIP server can t find the account The peer to peer default account is an automatically created account You can delete it if you create at least one other account and set that...

Страница 47: ...ion of the action to be triggered SIP test call SIP account Select which account to make the test call from SIP address Enter a SIP address and click to make a test call and verify that the account wo...

Страница 48: ...the SD card insert it in a computer and perform a disk repair Format Format the SD card for example when you need to change the file system or quickly erase all data VFAT and ext4 are the two availabl...

Страница 49: ...er users Operator Has access to all settings except All System settings Adding apps Media user Allows access to the video stream only The context menu contains Update user Edit the user s properties D...

Страница 50: ...d level Adjust the sound level to a value from 0 100 where 0 is the most sensitive and 100 the least sensitive Use the activity indicator as a guide when you set the sound level When you create events...

Страница 51: ...product status in a pop up window The Access Log is automatically included in the Server Report Download the device server report Click to download the server report It creates a zip file that contain...

Страница 52: ...does not affect any of the current settings Running applications restart automatically Restore Return most settings to the factory default values Afterwards you must reconfigure the device and apps r...

Страница 53: ...t Upgrade and return all settings to the factory default values When you choose this option you can t revert to the previous firmware version after the upgrade Autorollback Upgrade and confirm the upg...

Страница 54: ...ormance You can create several privacy masks The maximum number of masks depends on the complexity of all the masks combined The more anchor points in each mask the fewer masks you can create Each mas...

Страница 55: ...al video file by more than 25 compared to H 264 Note H 265 is licensed technology The Axis product includes one H 265 viewing client license Installing additional unlicensed copies of the client is pr...

Страница 56: ...sted over a longer period of time This is so you can meet the specified target and provide the best video quality based on your available storage Bitrate is higher in scenes with a lot of activity com...

Страница 57: ...preinstalled on the device available for download for free or for a license fee To find out more about available applications downloads trials and licenses go to axis com acap To find the user manual...

Страница 58: ...ed firmware Signed firmware is implemented by the software vendor signing the firmware image with a private key When a firmware has this signature attached to it a device will validate the firmware be...

Страница 59: ...permanently stored in Edge Vault as a certificate signed by Axis root certificate Axis device ID is designed to prove the origin of the device enabling a new level of device trust through the life cyc...

Страница 60: ...AXIS M32 Dome Camera Series Specifications Specifications Product overview 1 Dome 2 Dome cover 3 Lid 4 Camera unit 5 Mounting bracket 6 Weathershield 7 Network connector PoE 8 Case open detector 60...

Страница 61: ...ting is required The product starts when it reaches operating temperature Amber Steady during startup Flashes during firmware upgrade or reset to factory default Steady during startup Flashes when res...

Страница 62: ...o not use sharp tools metal objects or excessive force when inserting or removing the SD card Use your fingers to insert and remove the card Risk of data loss and corrupted recordings Unmount the SD c...

Страница 63: ...t PoE SFP connector NO NO NOTICE TICE TICE To comply with the IP66 rated design of the camera and maintain the IP66 protection the supplied RJ45 Push pull Connector IP66 shall be used Alternatively us...

Страница 64: ...output 1 Tip 2 Ring 3 Sleeve Channel 1 unbalanced line mono Channel 1 unbalanced line mono Ground Balanced line hot signal Balanced line cold signal Ground Stereo unbalanced line left Stereo unbalanc...

Страница 65: ...rovides the interface to Digital input For connecting devices that can toggle between an open and closed circuit for example PIR sensors door window contacts and glass break detectors Supervised input...

Страница 66: ...nected to deactivate To use supervised input install end of line resistors See connection diagram for information about how to connect the resistors 0 to max 30 V DC Configurable Input or Output 3 4 D...

Страница 67: ...ound 2 DC output 12 V max 25 mA 3 Supervised input 4 Digital output 1 DC ground 2 DC output 12 V max 50 mA 3 I O configured as supervised input 4 I O configured as output 1 DC ground 2 DC output 12 V...

Страница 68: ...AXIS M32 Dome Camera Series Specifications 4 I O configured as output 5 Configurable I O 6 Configurable I O 68...

Страница 69: ...upport 6 Refocus the product 1 Press and hold the control button and the restart button at the same time 2 Release the restart button but continue to hold down the control button for 15 30 seconds unt...

Страница 70: ...168 0 90 5 Using the installation and management software tools assign an IP address set the password and access the video stream You can also reset parameters to factory default through the device s...

Страница 71: ...are Firmware upgrade failure If the firmware upgrade fails the device reloads the previous firmware The most common reason is that the wrong firmware file has been uploaded Check that the name of the...

Страница 72: ...d to configure the router settings between the client and the device You might need to increase the TTL Time To Live value No multicast H 264 displayed in the client Check with your network administra...

Страница 73: ...es not consume a video stream The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the first four streams Identical con...

Страница 74: ...high frame rate Stream profiles can be used to ensure that streams are identical Accessing Motion JPEG and H 264 video streams simultaneously affects both frame rate and bandwidth Accessing Motion JPE...

Страница 75: ...User Manual Ver M1 12 AXIS M32 Dome Camera Series Date November 2022 Axis Communications AB 2022 Part No T10182262...

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