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AXIS Q35 Series Dome Camera

Troubleshooting

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See

Product overview on page 50

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset

to the factory default settings. If no DHCP server is available on the network, the default IP address is

192.168.0.90

.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on

axis.com/support

.

You can also reset parameters to factory default through the device’s webpage. Go to

Maintenance

>

Factory default

and click

Default

.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to

axis.com/support/firmware

.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend
you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your
particular problem.

To check the current firmware:

1. Go to the device interface >

Status

.

2. See the firmware version under

Device info

.

Upgrade the firmware

Important

Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the device remains connected to the power source throughout the upgrade process.

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Содержание 02054-001

Страница 1: ...AXIS Q35 Series Dome Camera AXIS Q3536 LVE Dome Camera AXIS Q3538 LVE Dome Camera User Manual ...

Страница 2: ...7 Maintenance 43 Learn more 45 View area 45 Capture modes 45 Remote focus and zoom 45 Privacy masks 46 Overlays 46 Streaming and storage 46 Applications 48 Security 49 Specifications 50 Product overview 50 LED indicators 50 SD card slot 51 Buttons 51 Connectors 51 Cleaning recommendations 54 Troubleshooting 55 Reset to factory default settings 55 Firmware options 55 Check the current firmware vers...

Страница 3: ...d the device on the network 2 Enter the username and password If you access the device for the first time you must set the root password See Set a new password for the root account on page 3 Verify that no one has tampered with the firmware To make sure that the device has its original Axis firmware or to take full control of the device after a security attack 1 Reset to factory default settings S...

Страница 4: ...on and then change the password The device password is the primary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Use a password with at least 8 characters preferably created by a password generator Don t expose the password Change the password at a recurrin...

Страница 5: ...eries Dome Camera Installation Installation To watch this video go to the web version of this document www axis com products online manual 72964 t10172501 Installation tutorial AXIS Q3536 LVE and AXIS Q3538 LVE 5 ...

Страница 6: ...shes color images become less bright and clear If you switch to night mode when this happens the camera uses both visible and near infrared light to deliver bright and detailed black and white images instead You can set the camera to switch to night mode automatically 1 Go to Video Image Day night mode and make sure that the IR cut filter is set to Auto 2 To set at what light level you want the ca...

Страница 7: ...ization EIS Electronic Image Stabilization EIS can be used in environments where the product is mounted in an exposed location and subject to vibrations for example wind or passing traffic EIS makes the image smoother steadier and less blurry It also reduces the file size of the compressed image and lowers the bitrate of the video stream Note The image is cropped slightly when EIS is enabled lower...

Страница 8: ... lost The functionality is useful during installation The illustration shows before and after an image has been straightened 1 Go to Video Image Image correction 2 Turn on Straighten image 3 Use the controls to adjust the image View and record video This section includes instructions about configuring your device To learn more about how streaming and storage works go to Streaming and storage on pa...

Страница 9: ...k you need to set up your network storage 1 Go to System Storage 2 Click Add network storage under Network storage 3 Type the IP address of the host server 4 Type the name of the shared location on the host server under Network share 5 Type the username and password 6 Select the SMB version or leave it on Auto 7 Select Add share even if connection fails if you experience temporary connection issue...

Страница 10: ... Create the rule 1 Go to System Events and add a rule 2 Enter a name for the rule 3 In the list of conditions under Device status select Casing open 4 In the list of actions under Notifications select Send notification to email 5 In the list of recipients select the recipient you created 6 Enter a Subject and a Message for your email 7 Click Save Trigger an action 1 Go to System Events and add a r...

Страница 11: ...lay in the video stream when the device detects an object This example explains how to display the text Motion detected when the device detects an object Make sure that AXIS Object Analytics is running 1 Go to Apps AXIS Object Analytics 2 Start the application if it is not already running 3 Make sure you have set up the application according to your needs Add the overlay text 1 Go to Video Overlay...

Страница 12: ...ice status select Shock detected 6 Click to add a second condition 7 In the list of conditions under Scheduled and recurring select Scheduled event 8 In the list of schedules select After hours 9 In the list of actions under Recordings select Record video while the rule is active 10 Select where to save the recordings 11 Select a Camera 12 Set the prebuffer time to 5 seconds 13 Set the postbuffer ...

Страница 13: ...ect the recipient from the list 6 Type a subject and a message for the email 7 Click Save Audio Add audio to your recording 1 Go to Video Stream Audio and include audio 2 If the device has more than one input source select the correct one in Source 3 Go to Audio Device settings and turn on the correct input source 4 If you make any changes to the input source click Apply changes 5 Edit the stream ...

Страница 14: ...ytics data Accept to share non personal browser data Feedback Share any feedback to help us improve your user experience Legal View information about cookies and licenses About View device information including firmware version and serial number Legacy device interface Change the device interface to the legacy device interface Status NTP sync Shows NTP synchronization information including if the ...

Страница 15: ... live view If you select a format with video compression it results in a higher CPU and memory usage Client stream information Turn on to show dynamic information about the video stream used by the browser that shows the live video stream The bitrate information differs from the information shown in a text overlay because of different information sources The bitrate in the client stream informatio...

Страница 16: ...s area Click to show the autofocus area This area should include the area of interest Autofocus Click to make the camera focus on the selected area If you don t select an autofocus area the camera focuses on the entire scene Reset focus Click to make the focus return to its original position Focus Use the slider to set the focus manually Image correction Important We recommend you not to use multi...

Страница 17: ...ronment has less vibration move the slider towards Min Straighten image Turn on and use the slider to straighten the image horizontally by rotating and cropping it digitally The functionality is useful when it s not possible to mount the camera exactly level Ideally straighten the image during installation Click to show a supporting grid in the image Click to hide the grid The image before and aft...

Страница 18: ...e objects in the image appear sharper by adjusting the edge contrast If you increase the sharpness it may increase the bitrate and the amount of storage space needed as well Wide dynamic range WDR Turn on to make both bright and dark areas of the image visible Local contrast Use the slider to adjust the contrast of the image A higher value makes the contrast higher between dark and light areas Ton...

Страница 19: ...th some artificial light other than fluorescent lighting and good for a normal color temperature around 2800 K Fixed outdoors 1 Fixed color adjustment for sunny weather conditions with a color temperature around 5500 K Fixed outdoors 2 Fixed color adjustment for cloudy weather condition with a color temperature around 6500 K Street light mercury Fixed color adjustment for ultraviolet emission in m...

Страница 20: ...equency as your power network Automatic The camera adjusts the aperture gain and shutter automatically Automatic aperture The camera adjusts the aperture and gain automatically The shutter is fixed Automatic shutter The camera adjusts the shutter and gain automatically The aperture is fixed Hold current Locks the current exposure settings Flicker free The camera adjusts the aperture and gain autom...

Страница 21: ...conditions are very different from day to night Max gain works with max shutter to improve the image Motion adaptive exposure Select to reduce motion blur in low light conditions Blur noise trade off Use the slider to adjust the priority between motion blur and noise If you want to prioritize low bandwidth and have less noise at the expense of details in moving objects move the slider towards Low ...

Страница 22: ... required storage To learn more see Reducing the bit rate with Axis Zipstream Select the desired level of bitrate reduction Off No bitrate reduction Low No visible quality degradation in most scenes This is the default option and it can be used in all types of scenes to reduce the bitrate Medium Visible effects in some scenes through less noise and a slightly lower level of detail in regions of lo...

Страница 23: ...trate Maximum Select to set a maximum instant bitrate of the stream based on your network bandwidth Maximum Enter the maximum bitrate Variable Select to allow the bitrate to vary based on the level of activity in the scene More activity requires more bandwidth We recommend this option for most situations Orientation Rotate Rotate the image to match your requirements Mirror Turn on to mirror the im...

Страница 24: ...en if the scene doesn t contain any motion Appearance Select the animation color and background color for example red animation on a transparent background default Size Select the desired font size Select the position of the overlay in the image View areas Click to create a view area Click the view area to access settings Name Enter a name for the view area The maximum length is 64 characters Aspe...

Страница 25: ...the input source streaming You can only choose encoding if audio input is turned on If audio input is tuned off click Enable audio input to turn it on Audio clips Add clip Click to add a new audio clip Click to play the audio clip Click to stop playing the audio clip The context menu contains Rename Change the name of the audio clip Create link Create a URL which when used plays the audio clip on ...

Страница 26: ... Show recordings based on storage type Click to play the recording Click to stop the recording Click to show more information and options about the recording Set export range If you only want to export part of the recording enter from when to when Click to delete the recording Export Click to export part of the recording Apps Add app Click to install a new app Find more apps Click to go to an over...

Страница 27: ...rvers of your choice Primary NTP server and Secondary NTP server Enter the IP address of one or two NTP servers When you use two NTP servers the device synchronizes and adapts its time based on input from both Custom date and time Manually set the date and time Click Get from system to fetch the date and time settings once from your computer or mobile device Time zone Select which time zone to use...

Страница 28: ...ange 1024 65535 are allowed If you are logged in as an administrator you can also enter any port in the range 1 1023 If you use a port in this range you get a warning Certificate Select a certificate to enable HTTPS for the device Friendly name Bonjour Turn on to allow automatic discovery on the network Bonjour name Enter a friendly name to be visible on the network The default name is the device ...

Страница 29: ... are automatically turned off if you change to SNMP v3 or turn off SNMP If you use SNMP v3 you can set up traps through the SNMP v3 management application Trap address Enter the IP address or host name of the management server Trap community Enter the community to use when the device sends a trap message to the management system Traps Cold start Sends a trap message when the device starts Warm sta...

Страница 30: ...port based network admission control providing secure authentication of wired and wireless network devices IEEE 802 1x is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1x network devices must authenticate themselves The authentication is performed by an authentication server typically a RADIUS server for example FreeRADIUS and Microsoft Internet Authenti...

Страница 31: ...number and chip ID Custom signed firmware certificates can only be created by Axis since Axis holds the key to sign them Click Install to install the certificate You need to install the certificate before you install the firmware Users Add user Click to add a new user You can add up to 100 users Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64 c...

Страница 32: ...ter the state of the first condition If you don t select this option the rule will simply be active whenever all the conditions are met Invert this condition Select if you want the condition to be the opposite of your selection Add a condition Click to add an additional condition Action Select an action from the list and enter its required information For information about specific actions see Get...

Страница 33: ...P Host Enter the server s IP address or hostname If you enter a hostname make sure that a DNS server is specified under System Network IPv4 and IPv6 Port Enter the port number used by the SFTP server The default is 22 Folder Enter the path to the directory where you want to store files If this directory doesn t already exist on the SFTP server you will get an error message when uploading files Use...

Страница 34: ...he list shows all the schedules and pulses currently configured in the product along with information about their configuration Add schedule Click to create a schedule or pulse Manual trigger The manual trigger is used to manually trigger a rule The manual trigger can for example be used to validate actions during product installation and configuration MQTT MQTT Message Queuing Telemetry Transport...

Страница 35: ... Used in the default values for the topic in the connect message and LWT message on the MQTT client tab and in the publication conditions on the MQTT publication tab Reconnect automatically Specifies whether the client should reconnect automatically after a disconnect Connect message Specifies if a message should be sent out when a connection is established Send message Turn on to send messages Us...

Страница 36: ...oS Select the desired level for the MQTT subscription Storage Network storage Add network storage Click to add a network share where you can save recordings Address Enter the IP address or host name of the host server typically a NAS Network Attached Storage We recommend you to configure the host to use a fixed IP address not DHCP since a dynamic IP address can change or that you use DNS Windows S...

Страница 37: ...mat a newly inserted SD card It formats the file system into ext4 Ignore Turn on to stop storing recordings on the SD card When you ignore the SD card the device no longer recognizes that the card exists The setting is only available for administrators Retention time Select how long to keep recordings to limit the amount of old recordings or to comply with regulations regarding data storage If the...

Страница 38: ...n the network environment ICE The ICE Interactive Connectivity Establishment protocol increases the chances of finding the most efficient path to successful communication between peer devices If you also enable STUN and TURN you improve the ICE protocol s chances STUN STUN Session Traversal Utilities for NAT is a client server network protocol that lets the device determine if it is located behind...

Страница 39: ...t of calls from the device Registrar Enter the IP address for the registrar Transport mode Select the SIP transport mode for the account UPD TCP or TLS When you select TLS you get the option to use media encryption Media encryption only with transport mode TLS Select the type of encryption for media audio and video in SIP calls Certificate only with transport mode TLS Select a certificate Verify s...

Страница 40: ...increased flexibility reduced cost and future proof systems Add user Click to add a new ONVIF user Username Enter a unique username New password Enter a password for the user Passwords must be 1 to 64 characters long Only ASCII printable characters code 32 to 126 are allowed in the password for example letters numbers punctuation and some symbols Repeat password Enter the same password again Role ...

Страница 41: ...gger actions Trigger after Enter the minimum time that the tampering conditions must be active before the alarm triggers This can help prevent false alarms for known conditions that affect the image Trigger on dark images It is very difficult to generate alarms when the camera lens is sprayed since it is impossible to distinguish that event from other situations where the image turns dark in a sim...

Страница 42: ...ut is open or closed you can also detect if someone has tampered with it that is cut or shorted To supervise the connection requires additional hardware end of line resistors in the external I O loop Logs Reports and logs Reports View the device server report Click to show information about the product status in a pop up window The Access Log is automatically included in the Server Report Download...

Страница 43: ...rent settings or add a certificate Plain config Plain config is for advanced users with experience of Axis device configuration Most parameters can be set and edited from this page SSH server Secure Shell SSH Turn on to allow a user to securely log on and perform shell and network services over the network Maintenance Restart Restart the device This does not affect any of the current settings Runn...

Страница 44: ...firmware version Factory default Upgrade and return all settings to the factory default values When you choose this option you can t revert to the previous firmware version after the upgrade Autorollback Upgrade and confirm the upgrade within the set time If you don t confirm the device reverts to the previous firmware version Firmware rollback Revert to the previously installed firmware version O...

Страница 45: ...ich requires more bandwidth without adding image information Capture modes A capture mode is a preset configuration that defines how the camera will capture images The capture mode setting can affect the camera s field of view and aspect ratio The shutter speed can also be affected which in turn will affect the light sensitivity The lower resolution capture mode may be sampled from the original re...

Страница 46: ...t a rate sufficient to create a stream that shows constantly updated motion For the viewer to perceive motion video the rate must be at least 16 image frames per second Full motion video is perceived at 30 NTSC or 25 PAL frames per second The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream H 264 or MPE...

Страница 47: ...a stream profile or request a stream profile that doesn t exist in the product the stream contains the settings from the Stream tab Bitrate control Bitrate control helps you to manage the bandwidth consumption of your video stream Variable bitrate VBR Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene The more activity the more bandwidth you n...

Страница 48: ...rget bitrate Specify the average bitrate settings in one of the following ways To calculate the estimated storage need set the target bitrate and the retention time To calculate the average bitrate based on available storage and required retention time use the target bitrate calculator kbit s s 1 2 1 Target bitrate 2 Actual average bitrate You can also turn on maximum bitrate and specify a target ...

Страница 49: ...that move in the scene and classifies them as for example humans or vehicles You can set up the application to send alarms for different types of objects To find out more about how the application works see the user manual Security TPM module The TPM Trusted Platform Module is a component that provides cryptographic features to protect information from unauthorized access It is always activated an...

Страница 50: ...ection and normal operation Green Shows steady green for 10 seconds for normal operation after startup completed Amber Steady during startup Flashes during firmware upgrade or reset to factory default Amber Red Flashes amber red if network connection is unavailable or lost Status LED behavior and buzzer signal for leveling assistant For information on the function button used for leveling the imag...

Страница 51: ...the United States other countries or both Buttons Function Button The function button has multiple functions As leveling Assistant This function helps to ensure the image is level Press the button for about 2 seconds to start the leveling assistant and press again to stop The status LED see and buzzer signal assist leveling of the image The image is level when the buzzer beeps continuously To view...

Страница 52: ...es possibility to detect tampering on a digital input Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface trough an event or from the product s webpage 4 pin terminal block Function Pin Notes Specifications DC ground 1 0 V DC DC output 2 Can be used to power auxiliary equipment Note This pin can on...

Страница 53: ...3 I O configured as supervised input 4 I O configured as output Power connector 2 pin terminal block for DC power input Use a Safety Extra Low Voltage SELV compliant limited power source LPS with either a rated output power limited to 100 W or a rated output current limited to 5 A 53 ...

Страница 54: ...gent for example gasoline benzene or acetone 1 Use a can of compressed air to remove any dust or loose dirt from the device 2 If necessary clean the lens with a soft cloth dampened with lukewarm water Note Avoid cleaning in direct sunlight or at elevated temperatures as this may cause stains when the water droplets dry 54 ...

Страница 55: ... the active track means continuously getting access to all the latest product features while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates Using firmware from the active track is recommended if you want to access the newest features or if you use Axis end to end system offerings The LTS tracks are recommended if you use third party ...

Страница 56: ...tenance page Problems setting the IP address The device is located on a different subnet If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets you cannot set the IP address Contact your network administrator to obtain an IP address The IP address is being used by another device Disconnect the Axis device from the net...

Страница 57: ...ics card uses the latest driver You can usually download the latest drivers from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Go to the adapter s documentation for more information Lower frame rate than expected See Performance considerations on page 57 Reduce the number of applications running on the client compute...

Страница 58: ...n JPEG and H 265 video streams simultaneously affects both frame rate and bandwidth Heavy usage of event settings affects the product s CPU load which in turn affects the frame rate Using HTTPS may reduce frame rate in particular if streaming Motion JPEG Heavy network utilization due to poor infrastructure affects the bandwidth Viewing on poorly performing client computers lowers perceived perform...

Страница 59: ...User Manual Ver M2 2 AXIS Q35 Series Dome Camera Date June 2022 Axis Communications AB 2022 Part No T10172491 ...

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