20
7.Hints and Tips
Problem
Possible causes
What to do
The induction hob
cannot beturned on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checkedeverything and the
problempersists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch controlarea is dry
and use the ball ofyour finger when
touching thecontrols.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat andsmooth
bases. See ‘Choosingthe right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling orclicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes a lowhumming
noise when used on
a high heat setting.
This is caused by the technology
of induction cooking.
This is normal, but the noiseshould
quieten down ordisappear completely
whenyou decrease the heat setting.
Fan noise coming from
theinduction hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs noaction. Do
not switch the powerto the induction hob
off atthe wall while the fan isrunning.
Pans do not become
hotand appears in the
display.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannotdetect the
pan because it is toosmall for the
cooking zone ornot properly
centred on it.
Use cookware suitable forinduction
cooking. See section‘Choosing the right
cookware’.
Centre the pan and make surethat its
base matches the size ofthe cooking
zone.
