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Troubleshooting

Avira Security Management Center

Avira GmbH

8.5

Software Pack IDs

If the Frontend displays the message "

Missing software package with ID...

", it

means that SMC has detected an Avira product on the client computer, which is
not integrated in the Software Repository or it has an outdated version. The
software IDs are the following:

Software Name

Language

AntiVir Server;

English;

Unix;

AntiVir Workstation;

English;

Unix;

AntiVir MailGate;

English;

Unix;

AntiVir WebGate;

English;

Unix;

111

Avira AntiVir Updater;

English;

Unix;

121

AV7 Workstation Unicode; German;

Windows;

200

AV7 Workstation Unicode; English;

Windows;

201

AV7 Workstation Unicode; Russian;

Windows;

202

AV7 Workstation Unicode; Spanish;

Windows;

203

AV7 Workstation Unicode; Italian;

Windows;

204

AV8 Server;

German;

Windows;

250

AV8 Server;

English;

Windows;

251

AV8 Server;

Russian;

Windows;

252

AV8 Server;

Spanish;

Windows;

253

AV8 Server;

Italian;

Windows;

254

AV9 Professional;

German;

Windows;

500

AV9 Professional;

English;

Windows;

501

AV9 Professional;

Russian;

Windows;

502

AV9 Professional;

Spanish;

Windows;

503

AV9 Professional;

Italian;

Windows;

504

AV9 Professional;

French;

Windows;

505

AV9 Professional;

Portuguese;

Windows;

506

AV9 Professional;

Chinese;

Windows;

507

AV9 Professional;

Japanese;

Windows;

508

AV9 Server;

German;

Windows;

600

AV9 Server;

English;

Windows;

601

AV9 Server;

Russian;

Windows;

602

AV9 Server;

Spanish;

Windows;

603

AV9 Server;

Italian;

Windows;

604

AV9 Server;

French;

Windows;

605

AV9 Server;

Portuguese;

Windows;

606

AV9 Server;

Chinese;

Windows;

607

AV9 Server;

Japanese;

Windows;

608

Содержание INTERNET UPDATE MANAGER

Страница 1: ...Avira Security Management Center www avira com User Manual...

Страница 2: ...through SMC Frontend Windows 2000 XP Professional Vista UNIX 34 5 4 2 Installing SMC Agent Manually Win XP Home Edition optional Windows 2000 XP Professional Vista 35 5 4 3 Silent Agent Setup on Windo...

Страница 3: ...Using the Internet Update Manager 90 7 2 Updating Packs in the Software Repository 92 7 3 Updating Avira Products 93 8 Troubleshooting 94 8 1 Prerequisites for communication between SMC Agents and SMC...

Страница 4: ...r Avira software consists of a number of Chapters providing the following information Chapter Contents 1 About this Manual The structure of the manual signs and symbols 2 Product Information Overview...

Страница 5: ...wn before a condition that must be met prior to performing an action shown before a step you have to perform shown before the result that directly follows your action shown before a warning if there i...

Страница 6: ...files Emphasis in text Explanation Abbreviation Meaning DHCP Dynamic Host Configuration Protocol a protocol for dynamic allocation of the host IP address GUI Graphical User Interface IUM Avira Interne...

Страница 7: ...About this Manual 8 Avira Security Management Center Avira GmbH...

Страница 8: ...runs on a central network server with three services Server Event Manager Internet Update Manager and two integrated databases for storing Avira products and for events management z The SMC Agent clie...

Страница 9: ...abase and forwards them for display or reports in the SMC Frontend The Internet Update Manager service performs updates for the installed Avira products for software packs in the Repository and for th...

Страница 10: ...ort for computers with dynamically allocated IP addresses DHCP Operating Avira security products over the network Central management for product specific actions scan update through configurable comma...

Страница 11: ...e you start SMC Frontend reminding you that Avira SMC runs for 30 days in evaluation mode You can add a maximum of 100 computers in the Security Environment in evaluation mode 2 4 System Requirements...

Страница 12: ...nication So you must specify this data during installation in a dialog window Moreover if you intend to allow access to Agent installation files over the network you have to activate the option Create...

Страница 13: ...from the Avira website http www avira com and extract it to a local directory Double click the self extracting archive AntiVir_Security_Management_Center_Server_en exe A dialog window with a security...

Страница 14: ...ogin If you want to use a different account for SMC login through SMC Frontend disable the option Reuse account of SMC Server service as SMC user account and enter the SMC User and SMC Password or els...

Страница 15: ...f necessary and they must not be used by other applications Double click the self extracting file AntiVir_Security_Management_Center_Frontend_en exe A dialog window with a security warning appears Cli...

Страница 16: ...elements of SMC Frontend For further information on MMC and manual integration of a snap in please refer to the instruction manual or online help provided with your operating system A yellow floating...

Страница 17: ...end initiates connection to the SMC Server The Login window appears Select Local Computer if SMC Frontend is installed on the same computer as the SMC Server or select Remote computer and use the Brow...

Страница 18: ...on SMC Server and the SMC Frontend graphical user interface are installed see Installation Page 13 3 License file is available saved locally Start the SMC Frontend and connect to the SMC Server see St...

Страница 19: ...window appears displaying the Invalid entry marked in red in the Status field Click New License and enter the path to the license file Select the license file for example hbedv key and confirm with OK...

Страница 20: ...tails panel right window The entries of the expandable navigation structure are shown as nodes for example the Events node the computers group win_group etc You can change the appearance of the Detail...

Страница 21: ...rvers and for scheduling SMC and product updates Details panel The Details panel contains further information for the selected nodes Select View Large Small Icons from the right click menu to display...

Страница 22: ...or when the Agents synchronize Events Further details of the reported events The events list can be filtered so that specific lists of events can be viewed for example by Level or by Product Reports...

Страница 23: ...Avira SMC Frontend 24 Avira Security Management Center Avira GmbH...

Страница 24: ...Security Environment Page 33 You can make settings for SMC Server services if required z Configuring Avira SMC Page 40 In addition you can easily update Avira SMC via the Internet when updates are ava...

Страница 25: ...ira Security Management Center Frontend node and select Settings The Settings window appears Enter the required information in the fields of the Administrator Account tab and save them You may choose...

Страница 26: ...ize the so called virtual groups under the Security Environment nodes where you can create various network groups such as computers in specific departments or you can group computers with similar inst...

Страница 27: ...side pending operations and commands are saved because the Agent on the computer is set to use the pull mechanism The tasks are executed as soon as the Agent performs synchronization Virtual computer...

Страница 28: ...node corresponding to your network for example Microsoft Windows network You will see the connected computers in the Details panel Drag and drop the computer group from Network Neighborhood to Securit...

Страница 29: ...urity Environment It offers the following three options Network neighbourhood Comma separated file Active directory Network neighborhood To import the computers from your Network neighborhood Right cl...

Страница 30: ...name of the computer Right click on Security Environment and select Import Select Comma separated file as Synchronization source Type the path to the file ComputersList txt or press the browse button...

Страница 31: ...hown under the New computers group Renaming Virtual Groups Right click a group and select Rename The name field appears Edit the name and then click somewhere outside the field The new name is saved a...

Страница 32: ...3 If there is a firewall installed on a client computer the following ports TCP have to be open 7000 7001 7010 7100 7020 7021 7030 Furthermore ICMP requests and ping must be allowed 3 The Guest accou...

Страница 33: ...group and select Installation Avira SMC Agent Install You will see the Administrator Account window Fill in the Username and Password for the administrator account if you use another administrator ac...

Страница 34: ...ent_en exe You can find it in the local directory where you unpackedthe zip archive see Performing Installation Page 14 3Computers groups must be integrated in Security Environment and the status must...

Страница 35: ...ion data Enter the data for the local computer Computer name as it appears in the Security Environment and Port for communication with the Server and click Next The window for Path selection appears I...

Страница 36: ...tive remote installation feature in SMC Frontend you can execute an install script via file share Agents will be installed without any further user interaction 3 Make sure the client computers have ac...

Страница 37: ...mp tar xzvf AntiVir_Security_ Management_Center_UNIX_Agent tgz The files are extracted Change to the installation directory linux tmp cd AntiVir_Security_ Management_Center_UNIX_Agent Install the SMC...

Страница 38: ...stall SMC Agent from a computer the Avira products installed on that computer can no longer be managed by Avira SMC We recommend that you uninstall SMC Agent from a computer only after it has been rem...

Страница 39: ...the Configuration windows of every service as described below 5 5 1 Changing the Configuration of Services Changing SMC Agent Configuration 3 Computers groups must be integrated into the Security Env...

Страница 40: ...If SMC Server or Frontend are disconnected you have to login to SMC again 5 5 2 Configuration Options of Avira SMC Components SMC Agent Configuration The SMC Agent configuration is specific to the tr...

Страница 41: ...forward to reduce traffic Events commit interval The time interval for the services to send the events to the Event Manager The events are not sent immediately but are collected in order to ease netw...

Страница 42: ...erver URL HTTP address and communication port on which the server is installed Update URL HTTP address and communication port on which the Update service is installed Use client authentication Activat...

Страница 43: ...from agent The SMC gets the IP address of the client computer from the Agent every time Update Server Url The IP and port of the update server Test Update Server Url The IP and port of the test update...

Страница 44: ...t the Internet Update Manager in order to perform updates of SMC components or software packages Internal HTTP Server s test port The port of the Internet test server to connect the Internet Update Ma...

Страница 45: ...Errors Warnings Information E Mail recipients Email addresses to receive the notifications about update events Communication related settings Use Proxy Option to set a proxy for SMC Server Internet c...

Страница 46: ...ly informed for example of critical events The configuration of Alert Manager is carried out in the Configuration window which has two tabs as described below General Settings In this tab you enter th...

Страница 47: ...rs and is able to download and install available SMC updates In order to perform Avira SMC updates you need an Internet connection and you have to open the necessary ports in your network firewall Dur...

Страница 48: ...ternet Update Manager node and select Update now if you want to update the entire Avira software you have in your Security environment The Internet Update Manager Status window shows the update progre...

Страница 49: ...click the Avira SMC Agent under the computer node in the Security Environment and select Commands Start update The SMC Agent update can also be scheduled by pressing the button Schedule this command i...

Страница 50: ...not want the account to be active yet check the option Account is deactivated Configure the user rights in the Permissions tab Click OK to save the settings The new user appears in the Details panel C...

Страница 51: ...n password Configure SMC Configure IUM Configure virtual groups Display virtual groups Set password Right click a user icon in User Management and select Set password The Password window appears Type...

Страница 52: ...ironment for all users These rights are assigned in cascading form and inherited downwards in the hierarchy of the virtual groups Consequently you can set the authorized users for every node and estab...

Страница 53: ...ment and select User permissions The User permissions window appears Select a user and configure the rights in the Permissions area Manage users You can configure the users and their rights for every...

Страница 54: ...he node and confirm with Add OR Select the users that should not have access to the node and confirm with Remove The users are added in removed from the Selected users area Use Parent Settings In orde...

Страница 55: ...Configuration 56 Avira Security Management Center Avira GmbH...

Страница 56: ...up Page 66 z Create filtered groups in Security Environment using certain criteria Creating Filtered Computer Groups Page 63 z Display and filter Avira SMC messages after installing and configuring th...

Страница 57: ...formation on the software Avira product name name of the setup file version as well as license file 6 2 1 Adding and Deleting a Software Pack For example an Avira product is stored in the Software Rep...

Страница 58: ...ontained in the package s info file Click on the browse button enter the path to the software license file and click Open The Details panel will show the path to the license file Click Accept After SM...

Страница 59: ...ling a software pack are saved and automatically triggered by the program immediately after the computers groups go online or the Agent performs the synchronization The computers will have the status...

Страница 60: ...ayed with program specific dialogs and messages The options are similar to those in the installation dialogs of every Avira product To modify the install settings of the Avira product disable the opti...

Страница 61: ...the settings for every node if you deactivate the option Inherit configuration It is recommended to configure the Avira products starting from the root node Security Environment All the computers in t...

Страница 62: ...Environment and the status must be green monitor green arrow Right click the computer group Select Configuration software name Configure You will see the product specific Configuration window Deactiv...

Страница 63: ...r wizard starts Type the name of the filtered group you want to create for example errors and press Next The Filter type window appears Error states Select the first filter type if you want to create...

Страница 64: ...eate a sub group with all computers on which a product reports an error and press Next The Module error window appears Select the module errors you want to group and press Finish The sub group appears...

Страница 65: ...omputer The information on a virtual group Computer amount in group number of computers in the group Available the number of computers currently connected to the Avira SMC Product and count name and n...

Страница 66: ...up Status Error messages Tasks and Pending operations z for a computer Products status Product version Error messages Events Tasks and Pending operations Setting and Sorting the Displayed Information...

Страница 67: ...w This displays the following information on every group Name Computer name Operating system Information on the operating system Computer status Information on the computer Online Online no agent inst...

Страница 68: ...the Filtered security environment Product Version View This will display information on all modules of Avira programs installed on the computer Module name List of installed Avira products on the comp...

Страница 69: ...The name of the Avira product reporting the event Actor The name of the program component reporting the event Message Product specific text for the event Time Date time of the event Tasks View There a...

Страница 70: ...eek for a daily command Mon Tue Wed Created The date and time when the task was created Pending Operations View There are product specific commands for every Avira product for example scanning or upda...

Страница 71: ...ctions on computers in the Security Environment or when executing tasks and commands Avira SMC can display the logfiles of Avira products and those of the SMC services in the SMC Frontend Errors alway...

Страница 72: ...mputers in the Security Environment in the Events node You can use filter criteria only on the Events node Events Node The Details panel of the Events node displays all events that have occurred in th...

Страница 73: ...ls panel will show all events in the Security Environment unfiltered If you click on a column header the data is sorted by that criterion e g Level or Time Right click Events Select Filter and then th...

Страница 74: ...ils panel of the Events node or of the group computer Push and Pull Mechanisms According to the Agents settings see SMC Agent Configuration Page 41 there are two mechanisms for performing tasks and co...

Страница 75: ...nd then the command for example Start update If the command accepts parameters you can insert them in the Commands dialog window Example for Avira AntiVir Professional Type the required parameters and...

Страница 76: ...Type the required parameters and click Schedule this command The dialog window for Creating a task appears Type a name for the task and select the frequency Click Next The window with time and date se...

Страница 77: ...re Packs or for SMC Server Scheduled tasks for updating SMC Server components or software packs appear in the Events node of Avira Security Management Center Frontend Right click Avira Security Manage...

Страница 78: ...ronment Managed Computers Managed Products Product Version Information Product License Information Engine and VDF Version Found Malware General Found Malware File Found Malware Email Found Malware Htt...

Страница 79: ...lected report type Group The virtual computer group on which the report is run Timeframe The frequency of the report where applicable Start time The time of the first reported results Schedule The sel...

Страница 80: ...Next The Configure report window appears Enter a name for the report template If you want to run the report regularly Activate the option Schedule report enter a start date and time and the report fr...

Страница 81: ...pears You can edit the Name and Scheduler settings and click Finish The changes are saved The modified report template is displayed in the Reports Details panel Listing Reports You can view SMC Agent...

Страница 82: ...rograms in the Security Environment You can share only certain programs signed by Avira between computers in the Security Environment Avira SMC offers two ways of sharing and running files or executab...

Страница 83: ...am configuration When sharing executable files Please read and observe all instructions for programs commands and parameters given in the documentation before sharing and running Avira SMC programs If...

Страница 84: ...ave to load a new license file using the Copy files function Update the license file in the Software Repository to be used for future installations Right click on the computer group on which the produ...

Страница 85: ...installation of software packs or during actions of Avira products on computers or groups or when executing commands and tasks Avira SMC can display the logfiles of Avira products and of SMC services...

Страница 86: ...op icon in the console tree 3 An error icon appears next to the computer group node Select the Error messages view from the toolbar for the computer group in the Security Environment Check Logfile Fir...

Страница 87: ...Operation 88 Avira Security Management Center Avira GmbH...

Страница 88: ...k z You can update the products installed on computers in the Security Environment using remote update commands and even regularly with a scheduled task According to the configuration options for the...

Страница 89: ...client computers do not need to access the Internet The Internet Update Manager mirrors the following files SMC Agent update files SMC Server update files SMC Frontend update files SMC Software Reposi...

Страница 90: ...ect Update now The Status window displays the update in progress OR If you want to schedule an update task for the entire IUM contents Right click on Internet Update Manager and select Scheduler Enabl...

Страница 91: ...Internet Update Manager are 7 2 Updating Packs in the Software Repository In order to perform update commands and tasks without using the Internet Update Manager you have to disable the Automatic mode...

Страница 92: ...k appears Type a name for the task select the frequency for updates and click Next The next window asks for the start date and time Select the start date and time and click Finish The task is saved Yo...

Страница 93: ...e file sharing should be deactivated in Windows Explorer Tools Folder Options View Use simple file sharing recommended 3 The SMC Server must have access to the client s hidden drive C client s IP addr...

Страница 94: ...select a name and a location for the backup archive as zip file A message appears at the end of the backup process telling you how to use the archive if necessary 8 4 MMC Error when Installing SMC Ag...

Страница 95: ...ows 202 AV7 Workstation Unicode Spanish Windows 203 AV7 Workstation Unicode Italian Windows 204 AV8 Server German Windows 250 AV8 Server English Windows 251 AV8 Server Russian Windows 252 AV8 Server S...

Страница 96: ...tiVir WebGate UNIX Avira Updater UNIX 9 2 Product specific Configuration Panels Avira SMC manages Avira products as software packs When installing and configuring a software pack on a computer in the...

Страница 97: ...ur experts during business hours when technical problems are encountered The annual fee for this service which includes eliminating viruses and hoax support is 20 of the list price of your purchased A...

Страница 98: ...ses quickly and safely The Online Shop guides you step by step through the order menu A multi lingual Customer Care Center explains the order process payment transactions and delivery Resellers can or...

Страница 99: ...tten consent from Avira GmbH Errors and technical subject to change Issued Q1 2009 AntiVir is a registered trademark of the Avira GmbH All other brand and product names are trademarks or registered tr...

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