AVIRA ANTIVIR UNIX WEBGATE, Руководство пользователя

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Service
Avira GmbH AntiVir WebGate
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7 Service
7.1 Support
Support Service Our Webpage http://www.avira.com contains all the necessary information on our
extensive support service.
The competence and experience of our developers is at your disposal. The experts
from Avira answer your questions and help you with difficult technical problems.
During the first 30 days after you have purchased a license, you can use our
AntiVir Installation Support by phone, email or by online form.
In addition we recommend that you optionally purchase our AntiVir Classic
Support , with which you can contact and obtain advice from our experts during
the business hours, when encountering technical problems. The annual fee for this
service, which includes eliminating viruses and hoax support, is 20 % of the list
price of your purchased AntiVir program.
Another optional service is the AntiVir Premium Support which offers you,
additionally to the scope of the AntiVir Classic Supports, the possibility to reach
competent partners at any time - even after business hours, in case of emergency.
When virus alerts occur, you will receive an SMS on your mobile phone.
Forum Before you contact our Hotline, we recommend that you visit our user forum at
http://forum.antivir.de .
Your questions may already have been answered for another user and posted on
the forum.
Email Support
Support via email can be obtained at http://www.avira.com .
7.2 Online Shop
Would you want to buy our products per mouse-click?
You can visit Avira Online Shop at http://www.avira.com and buy, upgrade or
extend AntiVir licenses fast and safely. The Online Shop guides you step-by-step
through the orders menu. A
multi language Customer Care Center explains to
you the ordering process, the payment transaction and the delivery. Resellers can
order by invoice and use a reseller panel.