30
Maintenance and Troubleshooting
Download the upgrade program
If a camera upgrade is needed, please contact the manufacturer.
Camera Maintenance
If the camera will be idle for a long time, please turn off the power switch and disconnect AC
power cord from outlet.
Use soft cloth or tissue to clean the camera (lens cleaning not recommended).
Use the soft dry cloth to clean the lens. If the camera is very dirty, clean it with diluted
neuter detergent. Do not use any type of solvents, which may damage the surface.
Unqualified Application
Avoid exposure to light of extremely high intensity or for extended periods of time, such as
sunlight or special light sources.
Do not operate under unstable lighting conditions, otherwise image will flicker.
Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc.
Troubleshooting
Image
No image
1. Check if the power cord is connected, or voltage is right, or POWER light is on.
2. Check if the camera can self-test upon start-up.
3. Check the BOTTOM switch and make sure the two switches are both set OFF.
4. Check if video cable is connected correctly.
Abnormal display of image
Check if video cable is connected correctly.
Image dithering even at widest zoom position
1. Check if camera is set correctly.
2. Make sure there is no vibration machine or other disturbing devices nearby.
No video/ image in IE browser
When IPC is accessed by Internet Explorer (or other web browser) for the first time, a plug-in
must be installed.
Installation: visit IP Camera address and click [Download]. A download dialog box will pop up.
Select [Run] or [Save] to download. If no dialog box pops up, please go to the VLC (player software)
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