AVGear AVG-UHMS66, Руководство пользователя

Страница: 30 / 30

AVG-UHMS66
8. Troubleshooting & Maintenance
Problems Causes Solutions
Color loss or no video signal output
The connecting cables may not be
connected correctly or faulty
Check whether the cables are
connected correctly and in working
condition.
Failed or loose connection Make sure the connection is good
No output image when switching
No signal at the input / output end
Check with oscilloscope or multimeter if
there is any signal at the input/ output
end.
Failed or loose connection Make sure the connection is good
Input source is with HDCP while the
HDCP compliance is switched off.
Send command /%[Y]/[X]:1. or change
HDCP compliance status in GUI.
The display doesn’t support the input
resolution.
Switch for another input source or
enable the display to learn the EDID
data of the input.
Cannot control the device via front panel
buttons
Front panel buttons are locked.
Send command /%Unlock; or select
unlock in GUI interface to unlock
Cannot control the device via IR remote
Flat Remote Battery Change battery.
Faulty Remote
Send it to authorized dealer for
repairing.
Beyond the effective range of the IR
signal or not pointing at the IR receiver
Adjust the distance and angle and point
right at the IR receiver.
The IR receiver connected to IR IN/ IR
ALL IN port is not with carrier
Change for an IR receiver with carrier.
Power Indicator remains off when
powered on
Failed or loose power connection
Check whether the cables are
connected correctly
EDID management does not work
normally
Faulty HDMI Cable
Change for another HDMI cable which
is in good working condition.
There is a blank screen on the display
when switching
The display does not support the
resolution of the video source.
Switch again.
Set the EDID data manually to make the
resolution of the video source compliant
with the output resolution.
Cannot control the device by control
device (e.g. a PC) through RS232 port
Wrong connection
Check to ensure the connection
between the control device and the unit
Wrong RS232 communication
parameters
Type in correct RS232 communication
parameters: Baud rate:600
;
Data bit: 8
;
Stop bit: 1
;
Parity bit: none
Broken RS232 port
Send it to authorized dealer for
checking.
Static becomes stronger when
connecting the video connectors
Bad grounding Check the chassis grounding.
Cannot control the device by RS232 / IR
remote / front panel buttons
The device has a previous fault.
Send it to authorized dealer for
repairing.
If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer
or our technical support.